The RealRealReviews 5,323

To sell is easy. Your item goes up for a great price, but unless you have a really in-demand item, it gets marked down by a lot. 40% goes to TRR, and if they write you a check, that's a hefty mark up too. That's the caveat vendor. To buy is much better. Nice things can go really cheap and the condition is quite accurate. I will not sell here again, but I'll buy again, no problem: that's the floreat emptor: the buyer does well.

I recently purchased a Louis Vuitton from therealreal.com. When it arrived, I immediately knew it was fake. The monogram on the seam did not line up, there was not a tag inside the bag, the lock was fading to silver and had a screw at the top, the hardware had the wording in the wrong order…Louis should be at the bottom, and it was at the top, and the stitching was horrible. I immediately contacted customer service who repeatedly told me it had been authenticated by trained professionals. They said they escalated my case, which I have yet to hear anything from the escalation. I called my bank to file a fraud case and provided documention, but they said it could take 120 days to get my money back. It's a mess. Do NOT buy a thing from this site!

I wish I had read the reviews before I consigned with them. I bought a pair of new shoes from them (a final sale) and they didn't fit (though I thought they would because I have 3 other pairs by the same brand in the same size). I decided to re-consign them. They sold them for LESS than what I bought them for, and I had never worn them! I consigned several items with them, selling 2 in one month. One was the pair of never-worn shoes I re-consigned, and a jacket that I wore once (and I bought) for $80. My total earnings for the month? $16! OMG! What a total rip off! I should've stuck with Poshmark! DON'T consign with them, they're crooks!

I consigned approximately $1800 of 'the great clothing all items worn maybe once or twice. They sold 8 of my items I received a total of $30! They should be prosecuted!

I'm giving a one-star review based on a recent experience I had, which The RealReal should openly disclose to their customers. BE AWARE they will over price certain items, even if it's currently available on the designer/company website. I reached out to them regarding a black Jenni Kayne sweater that was marked as "very good" condition (i.e., not new, signs of wear, but no major damage). After I purchased it, I realized the same sweater was available online for $195 and TRR was charging $225….for a used "very good" version of it. I thought maybe it was an error and they estimated the retail price incorrectly. Turns out they are aware they over priced it and not willing to come down on the cost. This is understandable for a rare collectors item, but a used sweater that is currently available online and doesn't even have the tags on? That's just blatantly scamming your customers and hoping they don't notice. The TRR employee I was working with was Mus and he/she spoke like a robot - first they said there's nothing they can do, then offered $25 off, then $50, then sent me a return slip so they can sell it to someone else for $225. Really disappointing to learn that I can't trust their pricing, and they're basically scalping high street brands. I love shopping with them, and you can find a good deal, but on the other end, they're also stealing. F them for that. If you're advertising consignment prices, don't price higher than retail ESPECIALLY when it's available still. FYI this is also the case for readily available Khaite belts (and I'm sure many other things).

Do not use them, they are total crooks! I cannot believe the price they sold my stuff at, and did not ask me they just sold it. I was told I could get like 120 for something, I got 35? WTF?

Awful company for consignors. They take advantage by pricing the items very low and almost immediately discounting them. Instead of the RealReal getting a commission as mediators, they give a commission to the seller. When I saw how much they discounted (and immediately sold) my item, I asked them to return the rest. They charge $15 per item to return them. Additionally, they keep $10 off the monthly check as a "check by mail fee".
Their model is not working and the customers are punished for it. Stay away!

DO NOT USE THE TO SELL YOUR ITEMS! First, I shipped 16 items, they could only find 12 until in contacted them repeatedly. They finally found the other items. Of the 16,10 were accepted for sale and 6 were supposed to be sent back to me. They have me one tracking number for the 6 items. The tracking number only had 2 of the 6 items and they cannot locate the other 4. So I am still missing 4 from that shipment. Next, they sold a $180 pair of shoes for $68 and I only made $10. Unacceptable! I was told I'd get to approve the prices. So now I've asked them to return all the rest of my items. They wanted to change me $135 to get my items back, but since I had proof that they told me I could get my items back if I didn't approve of their prices they waived the $135, but told me it would take 30 days to get my $5000 worth of items back. I DO NOT TRUST THEM, they are thieves.

If you are a buyer, you are safe because the items are real.

I don't know who works for them and never took the 2 min extra to verified the stuff inside the bag. I found disgusting fake nails and lashes...beauty makeup Sponge used. I don't get it. Like they not suposed to clean it before RESALING them? 🤮 I understand it's reused items but wtf. There's a minimum. BIG disappointment

When they are trying to get your items, they promise transparency in pricing and an opportunity to dispute the pricing. That is a lie. By the time you know what price they've assigned (which is ridiculously low), it's gone. Never again.

I sent an item to the company the RealReal to be sold at an agreed price. They lowered the price to a fraction of what I paid (the item was brand new), and thus lowered my commission to a fraction of the price, without notifying me. I requested for the company to return my item and they declined my request.

Don't buy from this scam site you're better off going elsewhere where u can get a refund and especially don't buy if it's brand new

I had a pair of good condition Gucci shoes. I paid 500$ for them. They gave me a sell price of 350$. I was willing to take the loss and sent them in for consignment. They sold my shoes at 105$ and paid me 30% which was not agreed upon. I got 31.50$ on a 500$ pair of authentic shoes. Never again!

I would give zero stars if I could. I have consigned multiple times with this company over the years, selling thousands of dollars of items. I'll start by saying they have changed their commission structure so you only receive 20% of an item's sale that is listed (at their discretion) under $100. A $400 sweater I consigned was listed for $40 and I received $8 for it. I would rather have given it away. BUT the real kicker is they separated an underslip from a $700 Diane Von Furstenberg cocktail dress which I only wore twice, and sold that slip--for $40--so now the dress is unwearable unless the buyer finds a slip. They changed the description to "tunic" which is ridiculous. I've been going back and forth with them for weeks asking for a resolution, and they are completely unconcerned with my upset. They offered me $150 of store credit--so money back in their pockets--or $100 for the dress which is worth much more. I will never consign with them again, and urge others to go to local resale shops instead. They pay much more and will sell items for what they're worth. This company has become a total scam. They have made more than $10k off my consignments and treat me this way. Shameful.

Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves

I purchased a beautiful pair of "final sale" new Ferragamo shoes online (not from TRR). When I received them, I couldn't wear them (bad bunions!) so I brought them to TRR. They were brand new $800 shoes. TRR took them, put them on their website for $115 (!) with the condition marked "very good." They were brand new! No one told me of the sale price or if I'd like the shoes returned to me because of the outrageously low pricing. Of course, they were sold immediately. My sale portion was $35 (again,!) less $10 to cut a check. I never asked for a check and it's a good thing I didn't because I never received any money. The check is in the mail?! Ha. I WILL NEVER DEAL WITH THIS OUTRAGEOUS, UNETHICAL COMPANY AGAIN.

Over two months have passed. I sent jewelry to The RealReal, we did not agree on price so I asked to please return the items, one a 18k diamond Cartier, Juste un Clou bracelet, and a Tiffany diamond platinum ring. They want to me $2,130 for this bracelet that sells in the store for $13,300.00, playing games saying they would sell it for $2,130. They want to give 500.00 for the vintage platinum diamond Tiffany band. BEWARE, that is all I can say months have gone by no money back and and no jewelry.

I like a deal, and the RR provides them. However, the honest inspection and communications of imperfections, stains and condition of items is rarely accurate. There has never been a time my order has been received without undisclosed stains, holes in sweaters or some flaw. If I report it there is no monetary compensation provided to assist in repairs it's just deemed not worth it and I have to go through the hassle of returning it. If I ran my business like this I would be shut down.