TheUnlockingCompanyReviews 79

BELIEVE the negative reviews!

This company preys on your hope that they will deliver on their promises.

You will see "1-72 hours" advertised. You will see a "100% satisfaction guarantee" advertised.

You will pay your money, and then you're caught.

This company WILL NOT deliver on its promises.

You will receive emails from them with "updates" of no substantive content. You will receive these emails, mentioning their "no refunds" policy and even threats to blacklist your IMEI if you dare chargeback the amount paid when they do not deliver.

This sort of business behavior is illegal in most states (this is true regardless of their "terms" you allegedly "agreed to"). As they preyed on your hopes, they also prey on your fears, that by threatening to brick your phone with a fraudulent (on their part) IMEI blacklist, they hope you will simply go away and eat your financial loss.

My recommendation - with the strongest emphasis - is to AVOID this company at all costs. If, however, you were suckered in, don't cower in fear. Do that chargeback. Your card company will side with you when what was advertised is not delivered. And if they're dumb enough to actually go through with a fraudulent IMEI blacklist over a disputed debt, they'll turn a civil matter into a criminal act. They can only blacklist a phone by exposing themselves to carrier and law enforcement scrutiny. You will easily recover your money in litigation should you choose that path, as this sort of scam is self-evidently wrong, both legally and morally.

They're counting on suckers patronizing them and then cowering in the face of their threats. Such a "business model" needs to be shut down.

We test fraudulent companies by placing a single order to expose them. When you place an order with these companies, they will inform you of their no-refund policy and claim a success rate of 97%, which is a complete lie. They may also threaten to blacklist your phone if you request a chargeback or leave a negative review. We have filed an official complaint with the authorities, who will investigate and take appropriate action. Please protect your money and avoid these unethical scammers.

Couldn't give me a code because they didn't or couldn't get one for my phone but they did offer me a refund.

I got my phone unlocked within the 72 hr time frame thanks unlocking company fast service and reasonable timeframe

I paid to have a Pixel 7 unlocked. I was strung along for more than 4 days with no end in site. I didn't get updates until I emailed a couple of times and got an answer back that they had been sending updates but that I must have put my email in incorrectly (even though I received the initial email thanking me for my order). The responses were filled with cheerful language asking for my patience, then went on to say that if I threatened to cancel my payment they would consider that fraud and put some kind of block on the phone rendering it useless. However, after I had waited more than 4 days, they told me they would continue trying to get the phone unlocked and refund my money if I would just go online and leave a 5 star review. I finally checked Better Businesses Bureau and saw the same complaint listed there. The company had not responded to the BBB and their grade was F. When I told The Unlocking Company about the BBB report and that I was returning the phone so their threats were useless, they refunded my money.

"They are the scammers! Do NOT trust this company. You can give that money to someone in need rather than giving these to these cheaters. I am not scared of you. Go ahead and block whatever you like to. I don't take BS. You claim a 97% success rate and you can't unlock an iPhone? Really! And YES go ahead and block the IMEI. This is just starting, I am going to make this public everywhere and anywhere I can. The game is on!"

Great communication although I couldn't get my phone unlocked everything was communicated effectively and in a timely manner

Paid to unlock my iPhone 14 Pro Max because despite being paid off from Att, they had "errors" unlocking it. So I came with this company. It was super fast, a little frustrating at first because I had to pay an additional fee as they had a harder time unlocking but once I paid that, it was unlocked within minutes. Originally time frame was stated for 1-72 and it was fully done around 28ish. Highly recommended and I have used them for years, literally!

I am hoping to save everyone some time and money. Do NOT use this company! They take your money and then disappear. I had high hopes because of previous reviews but it seems that those are grossly inflated. Buyer beware.

Great service of very trusted company.
Unlocking was fast,easy and understundable.
Step by step till get finished.
Exellent.

We paid to have the phone unlocked and the guy who was emailing us threatened to blacklist the phone if we didn't pay more money. I didn't believe him, but he did BLACKLIST the phone so it looks like our phone is stolen. There's nothing more we can do on our end. His email said I'm blacklisting your nice new phone if you don't pay for another unlocking since it's not my fault the first unlocking did not work. He used cuss words, idiot, and stupid. They say they're a family ran business. They are not professional!

After dealing with Tracfone (POS company) for days and not getting mobile data issues resolved, I finally broke down and switched mobile services. But upon doing so found that tracfone had locked my phone. I was totally unwilling to give that company anymore of my money. These guys got me out of what felt like an impossible situation. Thank you!

I purchased the unlocking services before I had received the new SIM card for my device. In the end, I did not need to complete the unlocking process and they were very willing to refund my money in a prompt manner. Great customer service!

I recently used the unlocking company to unlock a iPhone that was stuck with T-Mobile. Unfortunately, it wasn't able to be located in the database, and an alternative option was provided. I'm assuming something to do with the Sprint to T-Mobile merge, as I have noticed two different IMEI numbers linked to all my lines. However, they were very communicative and very friendly. I would definitely recommend the service to others. When I emailed after they informed me of updates, they responded back the same day with extra advice-feedback. Great company. Process took 3 days which is well within the 1-10 days estimate.