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ThumbtackReviews 1,568

1.8

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Thumbtack Reviews Summary

Thumbtack has a rating of 1.8 stars from 1,568 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 99th among Local Reviews sites.

service
305
value
297
shipping
124
returns
171
quality
264
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Washington
1 review
9 helpful votes
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Thumbtack is scamming people out of hard earned cash. See real stories on pissed consumers.com

How can they explain a viewed email that was never viewed?

Date of experience: October 28, 2014
Vermont
1 review
0 helpful votes
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T Sheehan
October 25, 2014

T Sheehan,
Creative Home Designs 1
Jim did a complete inspection while walking us around to point out the many things that were never done prior to his superb exterior work. The important areas on the house like corners post, siding corners/joints, window seams, door seams. He also explained why our paint did not last more than four years. As we had seen Jim's crew work there magic bringing our house back from embarrassment to being proud to show all our friends!
We had wished we hired Creative Home Designs the first time!

Super excellent professional work!
We recommend Jim's company
T. Sheehan Mendon, Vt

Date of experience: October 25, 2014
Pennsylvania
7 reviews
25 helpful votes
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I've used Thumbtack.com with great success.

Yes, there are "customers" who use it and don't know what they're doing and you lose money in sending them a bid, and many of these "customers" are also expecting "something for nothing", but overall I'd have to say that in the end I've made more than enough to cover my bidding costs.

You should note, however, what the specific bids will cost you as some jobs are not aligned properly - i. E. it costs me more to bid on a job to paint a room than it does for lawncare, and yet I actually make more money on a lawncare job. I just don't bid on painting jobs; and if you're in a position where you're looking at something that Thumbtack.com doesn't have aligned right you'll just lose out (i. E. guitar lessons, etc.)

Date of experience: October 25, 2014
Georgia
1 review
1 helpful vote
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Kathryn was not only very personable, a pleasure to work with, she is an incredible visually talented designer.We worked as a team which she preferred and re-designed and re-purposed my courtyard located on the side of my house. Kathryn always consulted and made suggestions to me before making any changes. She moved outdoor table and chairs in to a much more functioning area of the courtyard and painted all of the furniture, which was rusting, a pretty off white. She place a small decorative column as as a center piece for the rounded patio table and placed a small potted plant on to it. Then she surrounded the column with vibrant, colorful candles in little tin painted bucket-like holders. She re-organized placement of potted plants and put them in both better visual and a more flowing pathway to walk through. Along the wooden fence she hung a warm white string of lighting which added a relaxing mode. She also re-purposed some cement, mosaic tiles I had made a long time ago and had laying around, and she created a stepping stone path leading up to the front gate of the courtyard. She actually found numerous art pieces that were not being used for anything. Kathryn managed to clean them all up and displayed them my hanging them in various spaces of the surrounding wooden fence. She also found random white shells, cleaned them up and made a really pretty group display with those too. More hanging plants were added along with some tactful solar lighting and we have a very comfortable added space to spend time at our home now, thanks to Kathryn.

Date of experience: October 15, 2014
New York
4 reviews
16 helpful votes
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They weren't great
October 13, 2014

They weren't great. They try to be user friendly on the consumer side but make it harder and harder for vendors to provide quality information - got to the point where I deleted my account because it was ridiculous to pay to find out I didn't want to bid a job.

Date of experience: October 13, 2014
Illinois
1 review
1 helpful vote
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Jennifer at Lucky Dog Pet Sitting/Walking service is excellent. She not only takes care of the dogs but she falls in love with them. Her attention to detail due to my dog's health concerns was outstanding. I believe the dogs hated to see us return.

Date of experience: October 5, 2014
New Hampshire
1 review
1 helpful vote
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I think reading by Jessica was great and she is a wonderful person with a good spirit thank you so mush I owe all my happiness to you

Date of experience: October 4, 2014
Colorado
1 review
11 helpful votes
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If you are Thumbtack you are in quite a little niche scam spot for the time being. As an individual trying to provide a service... DONT DO IT. "leads" for nearly $8 a pop and not necessarily a way to follow up? B. S.

Date of experience: September 22, 2014
Massachusetts
1 review
1 helpful vote
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MaryEllen Yeo tutored my daughter for the SATs over the past. She was fabulous and helped bring her scores up. I would thoroughly recommend MaryEllen as a tutor for any student. My daughter said, "Mom, MaryEllen is more than a tutor. She is like a Life Coach!" I totally agree as MaryEllen gave her hints an advice on how to approach any situation.

Date of experience: September 18, 2014
California
1 review
1 helpful vote
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Ruben Chacon (Stricks & Stones modification & Repair) Has done many up grades in my Home and has done a very Good Job at all that was given to him. I bought property in Big Bear California and I have been talking to him about building a House on it. I really recommend him very highly. Richard Aguirre (Retired Electrician).

Date of experience: September 15, 2014
New Jersey
1 review
6 helpful votes
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One star for trying
August 26, 2014

One star for trying. The joke about Thumbcrack is that I wasted over 1 hour uploading my information only to find out I cannot send a potential customer ( there isn't anyone there who needs service) or lead any email or bids unless I spend $11.67 per Thumbcrack credits ( 7 is what I need to spend on) $ 681.69 charged to paypal or credit card? I don't believe I am the sucker they"re looking for. Run, run run! From this site.

Date of experience: August 26, 2014
Nevada
1 review
1 helpful vote
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We use thumbtack to find our pastor to marry us pastor Donald W Smith from Paso Robles CA he is from the ChristianLifeCenter and it was a great experience we are very happy the pastor was wonderful we love him we suggest him to anyone

Date of experience: August 26, 2014
California
1 review
5 helpful votes
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Cindy Fritz made a commitment to come back & clean my apt.@ the end of July so I could recover my deposit & I've called her twice in the last 72 hrs.to confirm our appt.& she has not responded. I have a backup though, so I will be covered for my move-out. You should have called me to say you couldn't make it. That would be the right thing to do Cindy Fritz. You blew it!

Date of experience: July 22, 2014
California
1 review
12 helpful votes
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If I could have given them a lower score I would have. This web based company is the biggest joke ever. After signing up and going though all the motions I began receiving "leads" Turns out not one of them bothered to respond, actually only 2 out of the 8 leads opened my bid. I then started researching things. Before I knew it I was reading over hundreds of negative reviews/complaints about this company. They have over 150 complaints at the BBB, all over their Facebook page etc. I would strongly suggest to anyone interested in doing business with them to do your homework.

Date of experience: July 8, 2014
Iowa
1 review
1 helpful vote
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I found the best cleaner I have ever had. Sherri Sherman was mature, reliable and very thorough. She worked overtime to help me get my project completed in time. My windows never looked so good... they looked brand new. She needed very little supervision and was reasonably priced. I highly recommend her.

Date of experience: June 22, 2014
Georgia
1 review
1 helpful vote
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I was not satisfied with the service from dupree jackson computer repair
I paid to get rid of virus off my computer.and still had them on there and had to pay another tec to get rid of them and could not even get a refund for a job he did not even do.

Date of experience: May 20, 2014
Illinois
1 review
4 helpful votes
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I think this web site has a good idea of ​​how to do business, but they are focused on their behalf and the end user which most of the times are curiosities they have about prices from businesses and individuals who provide services, the problem is when businesses pay tumbtack, tumbtack informs the client and open communication between the two, if the client decides for one company, others end up paying without results and I think it's not fair, I think thumbtack should charge a higher fee only to those who wins the contract and charge little or no charge who gains nothing but notifications to push them to buy credits.

Date of experience: May 15, 2014
Michigan
5 reviews
33 helpful votes
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I officiate weddings and get 100% of my business through Thumbtack. You buy credits and then use your credits to bid on jobs. The website is very helpful in providing pointers for how to improve your odds and win business. If you have a service that is standard (as opposed to job specific where you couldn't deliver a price without visiting the location) then it's a great forum.

Date of experience: April 15, 2014
Illinois
1 review
12 helpful votes
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I joined this site in hopes of better my business as photographer. At first i thought the site as great until i realized you cannot contact any of jobs being requested in your area they make sure to hide all contact information. As a result you pay $8.99 for 5 credits to send a quote to the costumer who seems interested in your services. You lose money on buying credits for quotes for leads they send you.
The site is rip off and should be reported to the BBB.

Date of experience: February 9, 2014
New Jersey
2 reviews
3 helpful votes
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I love thumbtack!
April 17, 2013

I love thumbtack! They have the best customer service and actually listens to their customers feedback.

Date of experience: April 17, 2013

From the business

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.


thumbtack.com
Founded in 2009
San Francisco, CA, United States