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Thumbtack has a rating of 1.8 stars from 1,568 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 99th among Local Reviews sites.
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Thumbtack is scamming people out of hard earned cash. See real stories on pissed consumers.com
How can they explain a viewed email that was never viewed?
T Sheehan,
Creative Home Designs 1
Jim did a complete inspection while walking us around to point out the many things that were never done prior to his superb exterior work. The important areas on the house like corners post, siding corners/joints, window seams, door seams. He also explained why our paint did not last more than four years. As we had seen Jim's crew work there magic bringing our house back from embarrassment to being proud to show all our friends!
We had wished we hired Creative Home Designs the first time!
Super excellent professional work!
We recommend Jim's company
T. Sheehan Mendon, Vt
I've used Thumbtack.com with great success.
Yes, there are "customers" who use it and don't know what they're doing and you lose money in sending them a bid, and many of these "customers" are also expecting "something for nothing", but overall I'd have to say that in the end I've made more than enough to cover my bidding costs.
You should note, however, what the specific bids will cost you as some jobs are not aligned properly - i. E. it costs me more to bid on a job to paint a room than it does for lawncare, and yet I actually make more money on a lawncare job. I just don't bid on painting jobs; and if you're in a position where you're looking at something that Thumbtack.com doesn't have aligned right you'll just lose out (i. E. guitar lessons, etc.)
Kathryn was not only very personable, a pleasure to work with, she is an incredible visually talented designer.We worked as a team which she preferred and re-designed and re-purposed my courtyard located on the side of my house. Kathryn always consulted and made suggestions to me before making any changes. She moved outdoor table and chairs in to a much more functioning area of the courtyard and painted all of the furniture, which was rusting, a pretty off white. She place a small decorative column as as a center piece for the rounded patio table and placed a small potted plant on to it. Then she surrounded the column with vibrant, colorful candles in little tin painted bucket-like holders. She re-organized placement of potted plants and put them in both better visual and a more flowing pathway to walk through. Along the wooden fence she hung a warm white string of lighting which added a relaxing mode. She also re-purposed some cement, mosaic tiles I had made a long time ago and had laying around, and she created a stepping stone path leading up to the front gate of the courtyard. She actually found numerous art pieces that were not being used for anything. Kathryn managed to clean them all up and displayed them my hanging them in various spaces of the surrounding wooden fence. She also found random white shells, cleaned them up and made a really pretty group display with those too. More hanging plants were added along with some tactful solar lighting and we have a very comfortable added space to spend time at our home now, thanks to Kathryn.
They weren't great. They try to be user friendly on the consumer side but make it harder and harder for vendors to provide quality information - got to the point where I deleted my account because it was ridiculous to pay to find out I didn't want to bid a job.
Jennifer at Lucky Dog Pet Sitting/Walking service is excellent. She not only takes care of the dogs but she falls in love with them. Her attention to detail due to my dog's health concerns was outstanding. I believe the dogs hated to see us return.
I think reading by Jessica was great and she is a wonderful person with a good spirit thank you so mush I owe all my happiness to you
If you are Thumbtack you are in quite a little niche scam spot for the time being. As an individual trying to provide a service... DONT DO IT. "leads" for nearly $8 a pop and not necessarily a way to follow up? B. S.
MaryEllen Yeo tutored my daughter for the SATs over the past. She was fabulous and helped bring her scores up. I would thoroughly recommend MaryEllen as a tutor for any student. My daughter said, "Mom, MaryEllen is more than a tutor. She is like a Life Coach!" I totally agree as MaryEllen gave her hints an advice on how to approach any situation.
Ruben Chacon (Stricks & Stones modification & Repair) Has done many up grades in my Home and has done a very Good Job at all that was given to him. I bought property in Big Bear California and I have been talking to him about building a House on it. I really recommend him very highly. Richard Aguirre (Retired Electrician).
One star for trying. The joke about Thumbcrack is that I wasted over 1 hour uploading my information only to find out I cannot send a potential customer ( there isn't anyone there who needs service) or lead any email or bids unless I spend $11.67 per Thumbcrack credits ( 7 is what I need to spend on) $ 681.69 charged to paypal or credit card? I don't believe I am the sucker they"re looking for. Run, run run! From this site.
We use thumbtack to find our pastor to marry us pastor Donald W Smith from Paso Robles CA he is from the ChristianLifeCenter and it was a great experience we are very happy the pastor was wonderful we love him we suggest him to anyone
Cindy Fritz made a commitment to come back & clean my apt.@ the end of July so I could recover my deposit & I've called her twice in the last 72 hrs.to confirm our appt.& she has not responded. I have a backup though, so I will be covered for my move-out. You should have called me to say you couldn't make it. That would be the right thing to do Cindy Fritz. You blew it!
If I could have given them a lower score I would have. This web based company is the biggest joke ever. After signing up and going though all the motions I began receiving "leads" Turns out not one of them bothered to respond, actually only 2 out of the 8 leads opened my bid. I then started researching things. Before I knew it I was reading over hundreds of negative reviews/complaints about this company. They have over 150 complaints at the BBB, all over their Facebook page etc. I would strongly suggest to anyone interested in doing business with them to do your homework.
I found the best cleaner I have ever had. Sherri Sherman was mature, reliable and very thorough. She worked overtime to help me get my project completed in time. My windows never looked so good... they looked brand new. She needed very little supervision and was reasonably priced. I highly recommend her.
I was not satisfied with the service from dupree jackson computer repair
I paid to get rid of virus off my computer.and still had them on there and had to pay another tec to get rid of them and could not even get a refund for a job he did not even do.
I think this web site has a good idea of how to do business, but they are focused on their behalf and the end user which most of the times are curiosities they have about prices from businesses and individuals who provide services, the problem is when businesses pay tumbtack, tumbtack informs the client and open communication between the two, if the client decides for one company, others end up paying without results and I think it's not fair, I think thumbtack should charge a higher fee only to those who wins the contract and charge little or no charge who gains nothing but notifications to push them to buy credits.
I officiate weddings and get 100% of my business through Thumbtack. You buy credits and then use your credits to bid on jobs. The website is very helpful in providing pointers for how to improve your odds and win business. If you have a service that is standard (as opposed to job specific where you couldn't deliver a price without visiting the location) then it's a great forum.
I joined this site in hopes of better my business as photographer. At first i thought the site as great until i realized you cannot contact any of jobs being requested in your area they make sure to hide all contact information. As a result you pay $8.99 for 5 credits to send a quote to the costumer who seems interested in your services. You lose money on buying credits for quotes for leads they send you.
The site is rip off and should be reported to the BBB.
I love thumbtack! They have the best customer service and actually listens to their customers feedback.
Answer: Thumbtack does not generate fake requests. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. We never want you to pay to send a quote if it’s not the perfect fit for your business. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. James - I’m so sorry that the concerns you’ve brought to our attention haven’t been responded to in an appropriate amount of time, this is never our intention. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We are a real company that can always be improving. You can read more about our company in reputable sources such as Forbes and the New York Times. If anyone has specific concerns about certain requests you’re receiving, we’d be happy to review them and see how we can help. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you.
Answer: Hi Kay, I’d be happy to answer your questions. When we initially started Thumbtack in 2009, we tried multiple business models. This included a commission based model, but there were some concerns. When professionals didn’t pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Like you mentioned, it’s important for us to get customers to try our site and continue to hire professionals. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. S. G has an amazing point, and Thumbtack is a great introduction site. There’s a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. The goal is to create a connection through your profile and quote message, and we’re here to help you do this. It’s kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. If you’d like to give us a call at (800) 343-1710, we’d love to give you more personalized help or answer any other concerns you may have.
Answer: We love to see that you’re interested in joining Thumbtack, Grace! Your party planning business sounds like it will be a blast. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. I recommend checking with your state to see if a business license is needed for your service. Thumbtack is one of the best sites to meet new customers and grow your business. Robert S. Gave a really good explanation of how we work. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Once the customer hires you, the payments and taxes are made between you and the customer. This is a great way to connect with the customer and build an extensive referral network. We wish you the best of luck with growing your business. Have an amazing day!
Answer: The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. If you are not sure what that is you should google search it. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Do yourself a favor and search this phrase "thumbtack manual action penalty"
Answer: With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. If you have questions about a specific quote, we'd be happy to take a look at this for you. Just send us a message on Facebook with your email address and the customer's name.
Answer: We want to make sure you get the most out of our site and see a return on the investment you've made with us. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us.
Answer: We like that you're expanding your options, Rebecca. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. A lot of pros have met new customers off our site and you can too. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. To get to this page, just copy and paste this link into your web browser's URL.
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.