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From the business
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.
TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.
Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.
TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: customercare@ticketsales.com
- Live chat: https://www.ticketsales.com/content/contact.html
TicketSales.com Reviews Summary
The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.
This summary is generated by AI, based on text from customer reviews
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Did not go to my concert there was no one that got canceled next time y'all need that send out emails and hey I'll get people phone calls to take messages to say hey this certain event got to cancel she wants to travel Tuesday hours away or 5 hours away to come to it I got three hours two and a half hours away from where I had to be here tomorrow or Charlotte because the Greensboro that's about two and a half hour ride I got halfway here and find out won't be doing that no more
The transaction went smoothly. It was very easy to purchase tickets for the Molly Tuttle concert in Fairfield Connecticut. The tickets were emailed promptly and I was able to print them.
A mistake was made during purchase. We immediately called to fix (within seconds of ordering). The foreign customer sales agent was rude and refused to fix the issue
Hi Mark, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
I think the price you charge is crazy. It's more than double the actual price.
Hi Kathy, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
Nothing to report ordered and received tickets looking forward to events
They charge triple the value of the ticket. They won't refund They are nasty when you call them. I pled nicely to please help me. They Veuve charge 32 they charge 105 how is that fair. I didn't want all my money back just to be fair.
Hi Iris, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
After buying my tickets I have to put up with a deluge of email from the vendor. Annoying as hell. Just another thing to have to UNSUBSCRIBE from
Hi Lisa, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
Great, no problems ordering the tickets.they were delivered in a timely fashion. Easy fast secure!.
I wanted to surprise my child as a birthday gift. Bought 2 tickets at $35 per ticket. No breakdown of charges, felt a small fee would be applied, sure. Wrong! My total came out to $108.53. I'm a single parent already trying to provide when I can, customer service provided no help and assured me there is a breakdown when purchasing. They don't even know their own website! DO NOT USE!
Hi Jason, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
Purchase tickets through this website for a concert. The lineup was changed today's prior. They refused to refund my money. I am very angry.
Hi Bekah, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
I ltnwasneast to order and pay...bur I still HAVE NOT received my tickets and that is upsetting to me
Hi Ronald, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
I selected 2 tickets for a show and placed my order. Final order said 6 tickets for almost $700. I contacted them within minutes and was told it was my error and all sales were final. Terrible system and even worse customer support. I know I only ordered 2 tickets. The biggest block of tickets in the area I was looking was only 4 and I took 2 of them!. Bunch of BS.
Hi Mark, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
No human being to help with where seating might be best.
Confusing pricing: tickets said 49.00, marketing said 86.00, final price was over 500.00 for 4 tickets. Cancellation coverage seemed to be optional but then was mandatory.
It has been awhile since I wrestled with buying these tickets so I don't remember all the aggravating details. I just know I won't deal with the Colonial again, which is sad.
Hi Tracey, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
Seamless experience purchasing tickets, selecting payment and getting ticket confirmation. I would definitely use Ticket Sales again
I received an email asking if I received my order. No I have not but the initial email says I won't until Dec.13 order number *******.
Hi Shirley, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.
The order was easy to place. I was pleased. I have had communication problems placing orders with Ticket Master. I am grateful for another choice.
I have been blocked by Ticket Master for some unknown reason and have not been able to acquire tickets on-line. However, I was successful in purchasing tickets to Saratoga Performing Arts through Ticket Sales to hear James Taylor and was pleased.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carlos, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.