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TollFreeForwardingReviews 176

3.5

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TollFreeForwarding Reviews Summary

The company demonstrates a mixed reputation based on customer feedback. Positive aspects include commendations for reliable service, effective call management, and responsive customer support, with several customers praising the ease of setup and overall functionality. However, significant concerns arise regarding transparency, with numerous complaints about misleading pricing, aggressive billing practices, and inadequate communication during account verification processes. Many customers express frustration over perceived scams related to free trials and hidden fees. This dichotomy suggests a need for the company to address transparency and customer trust to enhance its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
18
value
17
quality
15

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Poland
1 review
1 helpful vote
Follow Diogo R.
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One of best services I have ever deal with.
John Carter should be promoted, best Account Rep, knows how to take care of clients

Date of experience: April 3, 2018
Costa Rica
1 review
0 helpful votes
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Great Service
April 3, 2018

Outstanding Service. Great company, easy to make business with. Enabling multiple numbers for our new markets has never been so easy. Thanks.

Date of experience: April 3, 2018
Illinois
1 review
0 helpful votes
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Great Company and service
March 29, 2018

We have used this site for many years now and have nothing but good things to say. The service is easy to use and manage, the lines are stable with excellent call quality, when issues do arise they are handled quickly and reliably. Our sales manager John Carter is very attentive to our needs and provides excellent support. The support team that I've worked with, in particular Jace and Roz, are very understanding and knowledgeable. Great company!

Date of experience: March 29, 2018
Belgium
3 reviews
9 helpful votes
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You get only promises, getting decent looking number takes ages, no responces from " account manager", so what is your real job guys?
Time to go somewhere else.

Date of experience: January 12, 2018
Barbados
47 reviews
138 helpful votes
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Total SCAM... BEWARE
November 25, 2017

There's NO free offer to test! I've provided my details, credit card info and registered. You get absolutely nothing with that and they indicate that they'll charge you after 10 days.
The "My Account" option takes you no where either when signed in. Absolute scam and fake paid positive reviews here. Luckily I had my doubts and used an old cancelled credit card to register.

Date of experience: November 25, 2017
Virginia
1 review
1 helpful vote
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I have unlimited global coverage with my US-based cell plan (via my employer). However, I was on a several-weeks assignment in Sydney, Australia, and wanted to offer peers and client a local number. I did not want to carry a 2nd cell, so I obtained a "virtual" number through Tollfreeforwarding. It worked wonderfully! No one locally had to call "long distance" to my US cell, yet those "local" calls to my Tollfreeforwarding Sydney number redirected to my US cell without delay, and totally invisible to the caller. I recommended the service to a number of my peers and won't hesitate to use Tollfreeforwarding again. (I discontinued the service - no problems whatsoever - after returning to the USA.)

Date of experience: September 22, 2017
GB
1 review
0 helpful votes
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5 stars service
September 4, 2017

Blade Bolduc was just amazing when dealing with my company. He took the time to suggest the best options available and find the right numbers that suited my preferences. His customer service was nothing short of perfection.

Date of experience: September 4, 2017
Philippines
1 review
1 helpful vote
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While transitioning in Asia, we needed a usable temporary US telephone number; TollFreeForwarding filled that need perfectly and at a great price, all things considered. Choose a number, set up voicemail and call forwarding, pass out the number to friends, family, and business contacts and bingo: instant international communication-on-the-go! Couldn't have been easier. They were also very pleasant when it came time that we no longer needed the service; quick refund of remaining balance, even when I asked them to use it to treat themselves to a pizza instead of refunding! Good company to deal with.

Date of experience: June 30, 2017
Switzerland
1 review
0 helpful votes
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Emily Harger was most helpful in not only in providing me with a solution, it was done in a professional, courteous an expeditious fashion.

Thank you!

Date of experience: May 30, 2017
Canada
2 reviews
0 helpful votes
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Customer Service
May 29, 2017

Jodie was great in her reply.

I spent no time to get the service and her answers were very clear and extremely helpful.

Date of experience: May 29, 2017
Colorado
1 review
0 helpful votes
Follow Dave V.
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Love using TFF for our international business needs. They provide lots of options for most of the countries that our customers do business in, and will work with you to make sure you get the service you need in each. They will also work with you to troubleshoot problem lines instead of leaving you on your own when issues arise. The web portal is really easy to use and very intuitive. I would recommend them to anyone!

Date of experience: May 25, 2017
Poland
1 review
0 helpful votes
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I had a pleasure to speak with Ms. Emily. She was very pleasant and she answered all my questions about the usage of the toll free forwarding website with her knowledge and detailed information about it.

Date of experience: May 25, 2017
Germany
1 review
2 helpful votes
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We used Tollfreeforwarding for 6 years and we were very happy with the service. Also there was always a nice voice on the other end of the line in case of any questions etc

Date of experience: May 23, 2017
VI
1 review
1 helpful vote
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I worked with Account Manager Nicole Weaver to transfer my business account from another service that was charging fees that were not in their original contract. So far my experience with Toll Free forwarding has been great. I expect it to continue. Thanks Nicole.

Date of experience: May 16, 2017
California
1 review
2 helpful votes
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I was referred to toll free forwarding by a respected business associate.
I ordered the free 800 number trial number and after the trial, I was able to quickly get a hold of the customer support name Blade.

Yah! My toll free number works seemslessly and I would like to thank Blade for all his help and support.

Date of experience: May 15, 2017
Canada
1 review
6 helpful votes
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The free trial does not include a phone number. So there's nothing to test. This despite their web site (before you register) saying you can try the number for free for 20 days.

Date of experience: May 9, 2017
France
1 review
2 helpful votes
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I have never experience such responsive and friendly service from any phone company. I received a call with a solution 20 minutes after sending an email explaining the problem. I use it in Europe and is flawless - good quality of calls.

Date of experience: April 28, 2017
Nevada
3 reviews
8 helpful votes
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I used their service for 1 year and then the system automatically billed me for another year. Same day I called them to cancel it and get my charge of $108 refunded. They made my jump through all kinds of hoops but eventually they said they canceled it and refund is issued. THEY FORGOT! 2 weeks later I decided not to wait anymore and filed a dispute with my CC. When TFF received my dispute they immediately called me, apologized because they forgot to issue me the refund and told me I need to send them a copy of my CC and fill out a legal form that I will not dispute anything. I declined!

They told AMEX that they never received a cancelation and AMEX reversed my charge back to my card of $108.00 so I am charged for something that I canceled and now they say I never canceled it. I am charged for $108 for no reason. ONE OF THE MOST UNETHICAL BUSINESS I HAVE EVER DEALT WITH! BUYERS BEWARE! THIS COMPANY SCAM YOU OUT OF YOUR MONEY!

Date of experience: September 29, 2016
North Carolina
1 review
3 helpful votes
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The entire team has been great to work with! They found exactly what I was looking for and followed up to help me get set up. Brandon has been exceptional.

Date of experience: April 5, 2016
India
1 review
3 helpful votes
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I am using this service for a long time now and my correspondent is Mr. Steven Adkins. I really appreciate the kind of service and customer support they offer. No plans to move anywhere else. This is the best and surely recommended.

Date of experience: March 15, 2016

From the business

A TollFreeForwarding.com virtual phone system delivers your calls to any phone in the world. Voicemail, Auto Attendant and more. Free Trials available!


tollfreeforwarding.com
Founded in 2002
Los Angeles, CA, United States