TomTomReviews 23

Having used a TomTom One XL Sat Nav for over 8 years I decided it was time to buy a more up-to-date version and bought a TomTom Via135. Out of it's box I followed the setup instructions to the letter (or should I say graphic) but no way would the device connect with the software that you download from the TomTom.com site. I returned it to the local (well known national) store where I had purchased it and after concerted effort by one of their staff it was proven it wasn't only me who couldn't get it to work so they replaced it.
Without going into detail the same thing happened all over again and once more the staff at the store did their level best to make it perform but without success so they refunded my purchase without question.
The point is; neither they nor I located any useful guidance or direct means of contact with TomTom which has resulted in two returns that will stop me either recommending their product to others or considering TomTom as a Sat Nav again.

Tom Tom support falls short - If you own a GPS, particularly a TOM TOM, you might want to be forwarned. The product is an excellent GPS and Ive compared it to much more costly GPS's, and this one is great! With a great product, comes the responsability to give it good customer support. I won't go into details, but I purchased additional software online, which ended up not being a match for my unit, and then began the jumping through hoops to get help. This company's "contact us" feature is automated and useless. First you have to give lots of info about your product, even if that has nothing to do with the questions, then you can add text and send. What kind of a reply do you get? You get an automated reply saying your problem was "solved". This is done by a robot and not a human. I sent three such contact emails to them, and each was replied to with "solved". I ended up having to call them directly.

Calling directly was another chllange, but my payment which they received via Paypal in minutes, was not to be credited within 30 or more days. Not to mention the hoops the operator had me go through without once greeting me as a customer or asking how I am. She went into her scripted monolog and made me answer many questions before I could get a word in edgewise.

I suggest if you purchase this GPS, to do so, but not to expect much in a way of follow up support... its not there.