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TwitterReviews 424

2.0

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Twitter Reviews Summary

The company, formerly known as Twitter, has garnered significant criticism regarding its customer service and platform management. Customers frequently report issues with account access, lack of responsive support, and perceived bias in content moderation. Many express frustration over automated responses and difficulty in resolving issues, leading to a sense of abandonment. Conversely, some users appreciate the platform's potential for engagement, although this sentiment is waning. Overall, the reputation is marred by concerns over ineffective customer service and a perceived decline in the quality of discourse, prompting many to consider alternative social media platforms.

This summary is generated by AI, based on text from customer reviews

service
101
value
97

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Philippines
1 review
0 helpful votes
Follow Rob J.
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Twitter is genuinely a best source of news, current affairs. This is the best platform for celebrities, politicians to connect with their fans. It is different from other social apps. If you want to get updated about current affairs, or what is going on around you, just login to twitter and go through the "Trends". I usually use Twitter to get updated. I will recommend you to install this app if you are interested in connecting with Public figures especially.

Date of experience: July 13, 2022
California
1 review
3 helpful votes
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I am very sad to say this because I like the platform and have invested a lot of time there. I went there as a whistleblower to try and get exposure of the Topix scandal and atrocity. I have been stalked, shadowbanned and spied on, on Twitter, the troll doing the spying flaunts it in tweets, obviously directed by corporate tech enemies to do so brazenly to harass and scare me.

Twitter has done Nothing to help me fight this crime being committed. Nothing. I have filed report after report asking for their humanitarian aid, for them to get law enforcement involved. They have refused. All I can guess why is they might be tied in financially with my harassers. That's not good news for any poster there and especially for activists. The company cannot be bribed into allowing crime.

I hope I can one day soon update this review to say the situation has changed, it will make me happy to do so. I don't believe this criminal situation can exist forever, illegal spying must not happen.

Virginia Hoge, July 7,2022

Date of experience: July 7, 2022
India
1 review
4 helpful votes
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Initially Twitter started in India with Great support of Common Man regarding various issues with Voices. Gradually it becomes Slaves of Ruling Party and now "Our way are the Highway Approach! " Blocking and Suspending Members Account who Opposed fake news, Propaganda of Ruling Party and Paid Godi Media Houses. How many more days Twitter? You have a Poorest 2.78 as Customer Review & Still you are desparate to block now and then to your members without any prior Notice? Twitter is One Way Traffic in India with Zero Ethics and Integrity in reality indeed.

Date of experience: July 7, 2022
Philippines
4 reviews
1 helpful vote
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FRIENDLY APP
June 29, 2022

This app is very friendly and open book. I can use this to rant, to say what i wanted to ay, to express my rights as a human, to bash someone that is a very toxic in our community. This app helps me boost my confident and know more in history.

Date of experience: June 28, 2022
GB
1 review
3 helpful votes
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Twitter has moderation and banning policies in place that favour pro-russian trolls. These trolls - mainly from russia and africa - say the most horrendous things on twitter, and no one bothers them. But if you contest what they say, you are quickly banned. I'm guessing that these trolls have a system of 'mass reporting' anyone who speaks out against russia's warmaking to twitter's moderation system, which automatically reacts with a ban.

I've also noticed that these pro-russian trolls tend to 'trap' people by posting tweets and comments that a person who is against russia's war will tend to react to, and then provoking them into making replies that will get them banned.

All in all, it results in an online environment that is increasingly pro-russian.

But more than this, twitter responds to any reported tweets with 'punishments' - it bans you, for a day, for a few days, for a week.

For speaking. It bans you for speaking.

I believe that this directly - directly - violates the right to free speech. I have got banned three times, and each time, I did not use abusive language. Moderation was entirely arbitrary, and punishments meted out in an arrogant and dictatorial manner.

An arrogant platform, by its very arrogance and authoritarianism, assisting the propaganda of the warmongering dictatorship that is russia.

Date of experience: June 24, 2022
New York
2 reviews
1 helpful vote
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Twitter review
June 23, 2022

Pretty good for announcements for influencers who started on a different platform and worked their ways over to twitter.

Date of experience: June 22, 2022
Australia
2 reviews
12 helpful votes
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I had my account permanently deleted because I suggested an NHL hockey enforcer do their job. They are so out of touch, they claim this is inciting real life violence. I explained the situation to Twitter, and pointed out the various NHL Hockey fighting accounts they host - but they didn't want to admit their pathetic / poor decision.

I honestly hope Elon Musk cleans house and sacks all these fools. Unprofessional, unethical, out of touch, not willing to admit and learn from their mistakes staff.

I realize these are probably minimum wage, just out of school, bots that have been told to provide pre-scripted responses (so they don't have to use their limited brains) to various situations. The problem is they are SO thick, they can't think outside the very limited box they manage.

Date of experience: June 9, 2022
India
1 review
0 helpful votes
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Date of experience: May 23, 2022
Washington
2 reviews
10 helpful votes
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Tried logging into my account and it said my account didn't exist. Contacted Twitter support and they said in order to verify it's my account I had to tweet from my account. I explained I couldn't because I couldn't log in! They then said they wouldn't help because they couldn't verify my account and closed my support ticket. I paid literally thousands of dollars to build my following and my Twitter was driving traffic to my store. Now what? Trash company filled with trash people. This is why people hate Twitter.

Date of experience: May 15, 2022
Canada
1 review
2 helpful votes
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I suggest to move on from Twitter if the ban is lifted and give access back to Trump. This is would be total conflict of interest and hypocritical.

Date of experience: May 10, 2022
New Jersey
1 review
5 helpful votes
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Hate Speech
May 7, 2022

You will often hear that they fight hate speech but do they really? For the last three years I've been collecting data on Twitter. I have over 80 gigs of data that violate there community guidelines. So what's going on? Because they literally champion themselves as fighters against Hate Speech but it looks like they just selectively target people they don't agree with based on there emotions and political stance. Take a look around folks. Disable the sensitive content in your settings. You'll find tons of porn and sexual violence. Male degradation, full blown nudity and actual violent porn. You can even find blackmail hashtags. Yeah I said it. Actual people blackmailing as Twitter continues to allow actual crimes to take place on there platform. Their is a whole bunch of con artist schemes taking place and Twitter literally does nothing about it when you report it. I'm not kidding. I could find an escort on Twitter. How come that's allowed even though in there guidelines they state it's not allowed. In addition, I found a lot of fake profiles and bot accounts. This is a great tactic on there part because it makes them look popular as people believe your opinion based on your following. They also use these bots to keep there hashtags trending in there favor. They will also shadow ban you, as nobody will see your tweets. Let's not forget about there consent rules. They claim if you do not consent to the video, they will remove it, but they actually don't. I proved my identity to them and they still denied my consent report. Twitter could be sued for this.

Date of experience: May 7, 2022
New Jersey
4 reviews
10 helpful votes
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Under your own violations I'm documenting the hareassment and suppression of free speech and Elon musk can suppress the platform.

Date of experience: May 6, 2022
California
3 reviews
5 helpful votes
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First of all, I want to clarify that Twitter is my favourite platform. But I would like to have some improvements to it. Twitter is one of the popular social media platforms, But there is a limit of 280 characters while posting a new tweet. Which is not a good thing, we can't express our whole idea while posting a new tweet. First, I would like this limit to be removed, The user should have a choice of posting a tweet with unlimited characters. If it is not possible, then the limit must be at least up to 1000 characters, so that any user can express his complete idea in a single tweet, instead of posting tweets again and again for the same idea.

Date of experience: April 26, 2022
Pennsylvania
1 review
4 helpful votes
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Login frustration
April 20, 2022

I know I'm in the minority here, but I do not own a phone, so when I went to create an account and it gave me the option to choose phone OR email, I chose email. However, a few clicks later, it is not FORCING me to add a phone number. What crap! Why give me the option earlier? Anyone who doesn't want to use their phone or, the few like me who don't own one, is out of luck. If I could rate this a 0/5, I would

Date of experience: April 20, 2022
GB
7 reviews
21 helpful votes
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Banned for good for valid points of view. Including many scientific facts. Dont be brainwashed by these robots.

Date of experience: March 26, 2022
Ohio
2 reviews
3 helpful votes
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This is an absolute outrage that twitter would suspend the real female swimmer reka gyorgy for speaking out about losing her spot to a man lia thomas. We need to stand up to these kind of atrocities. Please help support real women by voicing your opinions and letting twitter know that this is not ok.

So not only did she lose her ability to compete in the competition in place of a man but now because she told the truth twitter has suspended her account and limited her free speech. This isnt right. Its makes ordinary ppl just sick.

Date of experience: March 22, 2022
South Sudan
1 review
0 helpful votes
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Appreciation
March 15, 2022

This is really very real, and this really can help achieved your real goal. And realistic like it work freely or buy directly

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Date of experience: March 15, 2022
Colorado
1 review
1 helpful vote
Follow Tiara S.
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Hello,

I am writing again to understand why this has happened to me. I have been on your platform for a year -
I have used this platform with having read the terms of service multiple times to the BEST of my ability without going against the TOS. I have support twitter through changes of fleets, changing of spaces, twitter blue, although a lot of time twitter blue was NOT working.

This is a business page that I depend on to feed my son. I am a SINGLE mother that BARELY makes ends meet - This has been what helped me through COVID. I cannot work outside of my home due to conditions and you all just ripped that away from me.

It says I cannot make a NEW account or you will rip that away from me too. What am I suppose to do at this point moving forward? How am I suppose to take care of my child or my bills? How am I suppose to take care of myself? This is very unfair and has put me in a bad mental and emotional state. I am feeling really suicidal now that you literally took everything I had as a source of income THE FIRST of the month when bills are due.

I am literally begging at this point for a response of what I did wrong or how to fix it. I have been very great on your app hosting safe spaces for mental health and suicidal awareness. I have built a reputation and a brand on this platform. Please, I am begging for someone to HELP me.

Date of experience: March 2, 2022
NL
1 review
3 helpful votes
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Big mother $#*!erd
February 25, 2022

They block your account for the most stupid reasons you are not allowed to say anymore what you think or want to say SO TWITTER GO $#*! YOURSELF WITH YOUR $#*!ING WEBSITE

Date of experience: February 25, 2022
Canada
1 review
1 helpful vote
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Full of spam
February 25, 2022

Full of spam messages and links. Used wrongly by many spammers and hackers.
Need to use with care and can easily be hacked

Date of experience: February 25, 2022