Ultimate Pet Nutrition
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Ultimate Pet NutritionReviews 296

3.5

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Ultimate Pet Nutrition Reviews Summary

The company enjoys a strong reputation for its high-quality nutritional supplements, with many customers reporting significant improvements in their pets' health, energy levels, and overall well-being. The products are particularly praised for enhancing mealtime enjoyment and addressing specific health issues, such as allergies and mobility. However, some customers express concerns about the pricing and packaging, indicating that affordability and practicality could be improved. Overall, the feedback reflects a generally positive sentiment towards the effectiveness of the products, with a few areas identified for enhancement in customer experience.

This summary is generated by AI, based on text from customer reviews

service
42
value
40
shipping
41
returns
13
quality
37

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Pennsylvania
12 reviews
28 helpful votes
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Click-Bait
April 23, 2022

I will not do business with any company that resorts to "click-baiting". They attempt to bait you into clicking on their ad by making it look like a story or informative article. Here's a copy/paste of an example I came across. The "headline" read: "Make Sure Your Dog Is Not Eating Any of These Food (If Your Dog Eats Dry Food - Most Owners Don't Know This)" But look closely - The light gray fine print reads: "Ad•Ultimate Pet Nutrition".

Date of experience: April 23, 2022
Florida
1 review
0 helpful votes
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Was happy with them 10 mo ago, but not now. I ordered my UltraComplete dog food and Nutrithrive on May 17th. On May 19th they sent an email that stated my shipping would be delayed. Now it is March 25th and 3 CS reps can not tell me when it will ship. They said they were sorry. My "call questions" were sent to the " shipping dept'. Never heard from them. My dog 15 and needs highly nutrients food. I depended on this company to send me the food on time.

Date of experience: March 25, 2022
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Linda. My name is Shayne, I am with Ultimate Pet Nutrition. I deeply apologize for your experience. Due to high demand and delays with carrier networks we have experienced delays. Please rest assured knowing we are working hard to get orders out as fast as possible while staying within CDC guidelines. I would like to look into your order status, please email me at Shayne@ultimatepetnutrition.com. I look forward to hearing from you soon. Have a nice day.

Florida
1 review
4 helpful votes
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Overcharged
December 10, 2021

I tried to place an order for 6 jars that the website advertised as $121. There was no confirmation page to verify my order before clicking complete, but then I saw that they charged me@$200. I immediately emailed and was told they'd cancel my order... never once offering to honor the price advertised... no one ever even addressed my concern with the website having inaccurate prices. I was so excited to try this product for my 2 dogs but if a company has to lie about prices to get customers, that makes me very suspicious about the quality of their product. We'll see if my refund actually posts to my bank account. After reading other reviews, it seems like that's an issue as well!

Date of experience: December 10, 2021
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Nicole. My name is Shayne, I am with Ultimate Pet Nutrition. I would like to apologize on behalf of Ultimate Pet Nutrition for your experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team, so that an agent may provide you with personalized care and ensure you are fully refunded. Also, so we can investigate this matter further. Please email me at shayne@ultimatepetnutrition.com. I look forward to hearing from you soon.

Australia
1 review
7 helpful votes
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Awful customer care!
December 2, 2021

Unbelievably poor customer service when people keep hand-balling me from one department to another - just couldn`t understand why delivery to Australia is no longer an option (I bought several times before - never was an issue!) when you place an order. No one explained it to me or helped - but rather sent me to online chat - then to support email - then back to online chat. Still can`t place an order (not a single jar though - quite a few). Zero care/support.

Date of experience: December 2, 2021
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Svetlana. My name is Shayne, I am with Ultimate Pet Nutrition. I deeply apologize for the inconvenience you have experienced. Due to rapidly changing import regulations with Australian Customs, we have halted shipping to Australia. We are working hard to become compliant as quickly as possible. If you have not already, I suggest signing up for our email newsletters. Once shipping to Australia becomes available again, you will be notified via email. We do hope that you will give us another shot in the future. If you ever have any questions, please do not hesitate to reach out. My email is shayne@ultimatepetnutrition.com. Have a nice day.

Texas
1 review
6 helpful votes
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I bought a jar of powder supplement for my dog and she loved it. I ran out so I went to the website to buy another three jars. After putting my bank account information in for payment my card was declined. There is no reason for that so I tried again and again. I tried a total of four times and the website denied my card each time. With no order confirmation I checked my bank account. After denying my card four times, this company charged my card each time! That is over $800 I lost for no reason. Do not do it! I'm now at war with my bank to get all of my money back!

Date of experience: September 18, 2021
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Laura. My name is Shayne, I am with Ultimate Pet Nutrition. I deeply apologize for any inconvenience you have experienced. If a credit card is declined, it may show as a pending charge on your account. However, these pending charges will fall off within a few days as the funds were not actually taken out. I would like to escalate your review to our Customer Support Team, so that an agent can provide you with personalized care and ensure that this matter can be investigated further. Please email me at shayne@ultimatepetnutrition.com. I look forward to hearing from you soon. Have a nice day.

Louisiana
1 review
4 helpful votes
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POOR CUSTOMER SERVICE!
September 14, 2021

I placed my 1st order for my senior pup 09/08/2021. I got an invoice confirmation for a purchase for a feline.
I called CS. So instead of trying to fix the problem, the rude woman told me it must have been me who ordered wrong! This is terrible customer service. Instead of being excited to improve my pup's overall aging condition, I am waiting for product to return for a full refund and taking my business elsewhere!

Date of experience: September 14, 2021
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Margaret. My name is Shayne, I am with Ultimate Pet Nutrition. I would like to apologize on behalf of Ultimate Pet Nutrition for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team, so that an agent may provide you with personalized care. Please email me at shayne@ultimatepetnutrition.com. I look forward to hearing from you soon. Have a nice day.

Texas
1 review
3 helpful votes
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This company has refused to issue a requested refund despite stating they would.
Requested a refund in April, no results. Registered a complain with BBB, no results!

Date of experience: September 8, 2021
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Tom. My name is Shayne, I am with Ultimate Pet Nutrition. I would like to apologize on behalf of Ultimate Pet Nutrition for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team, so that an agent may provide you with personalized care and ensure you are fully refunde. Please email me at shayne@ultimatepetnutrition.com. I look forward to hearing from you soon. Have a nice day.

Georgia
1 review
0 helpful votes
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Canine NutriThrive
August 16, 2021

Has helped my fur baby to become more active as she's aging and seems to have fewer digestive issues.

Date of experience: August 14, 2021
Massachusetts
1 review
1 helpful vote
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Dog product
June 28, 2021

We call it her "magic powder" because shortly after starting our 8 year old lab/terrier mix on the Ultimate Pet product she became so much more "sassy" personality-wise, her coat got more shiny, her energy level increased & she just seemed happier! She is 9 & goes for 7mile hikes in the woods with no problems. You would NEVER know her age if she wasn't grey around her muzzle. The "magic powder" definitely made a difference for her. It is expensive, but I stock up when there is a sale. She is worth it!

Date of experience: June 28, 2021
New Zealand
1 review
0 helpful votes
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Nala, my almost two year old female labradoodle has been acting more like a 10 year old than a two year old: she stopped playing with Ralph, a two year old male labradoodle mate after a two pseudopregnancies.
They have now finished a pottle of Nutra Thrive, and Nala is definitely more active and playful. Her body odour is now neutral; she previously smelled mildly malodourous.

Both mutters like the taste of the powder and patiently waits until it has been sprinkled over their food before they start eating Plates are licked clean.
I am a sceptic, and so, pleasantly surprised with the change.

Date of experience: May 24, 2021
California
3 reviews
2 helpful votes
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I received refund.
May 22, 2021

I have been sc

I was being screwed until I wrote this review. Refunded now by the Ultimate Nutrition. I paid over 140 for 3 canisters of this "product". I asked for a refund. I brought it to post office and sent it back express mail another 15.00. They say 3 to 5 business days to process and refund my money. It's been a month. And evidently I lost or misplaced the tracking number. They say it was never received. They are lying. Don't believe the reviews on their page. Look for reviews off their site and you will see horrendous ones. My opinion and others
S. This is not a good company. Don't Buy this Product. Unless you read reviews.

Date of experience: May 22, 2021
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hello Richard. My name is Shayne, I am with Ultimate Pet Nutrition. I deeply apologize for any inconvenience you have experienced. When orders are returned to our warehouse and scanned into our system, generally refunds take 3-5 business days to reflect on your account. However, if the order was received, it is possible the package was either misplaced or not scanned in, causing your refund not to be processed. For that I apologize. I am glad to hear that you did end up receiving the refund. We do hope that you will give us another shot in the future. If you ever have any questions or would like to discuss anything. Please email me at Shayne@ultimatepetnutrition.com. Have a nice day.

Wisconsin
1 review
0 helpful votes
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My beagle puppy, Maggie May, is 1 year and 8 months old. When I saw the advertisement for Nutra Thrive I thought it would be great for my puppy. My first beagle, Daisy, had tons of health issues and we spent tons of money on vet bills because we loved our Daisy dog. She lived 15 years 8 months and 1 day. We had to put her down and that was a horrible day. I wish we would have known about Nutra Thrive and put that on her food so she could have been a healthier dog and would have lived longer. I wished she could have lived forever.

Date of experience: May 11, 2021
Arizona
1 review
0 helpful votes
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It is such a blessing to have this Product I am a dog lover. I love my dog with all my heart and want the best for her. Please if you could let me know when you're ultra thrive for dogs go on sale thank you

Date of experience: April 11, 2021
Ohio
1 review
0 helpful votes
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So far so good
April 8, 2021

I saw the promo on Facebook and my 14 year Wheaton terrier has been having trouble with strength in his legs. He was bit by a tick about 5 years ago and got Rocky Mountain Spotted Fever. He was very ill and it took the vet about 3 weeks to diagnose the illness. He recovered and was running around until about 8 -10 months ago. I noticed he did not enjoy walking like he did before, sleeps a lot and prefers to be resting. I started this less than a month ago so I feel it is still in the trial phase but he does enjoy eating it. The 2 cats always come around to sniff when he eats, must be that bacon scent. I will definitely follow up with more information about Lucas. I want him to enjoy his golden years and have the best quality of life that I can give him for as long as I can. Thank you for your products. I also purchased the joint tablets and again so far so good.

Date of experience: April 8, 2021
Illinois
2 reviews
13 helpful votes
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So phony
April 5, 2021

Weeks after our purchase we still didn't have the product. After multiple emails back and forth with them and a phone call they acknowledged they received our payment but couldn't explain why they didn't send the food and would send it right away. Then another two weeks went by, more emails and just BS from them and we STILL don't have the food. They are great at passing the buck and giving excuses but won't actually send you what you paid for. Don't fall for their great marketing and fake front.

Date of experience: April 5, 2021
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hi Alan, I'm Shayne from Ultimate Pet Nutrition. I was so upset to read your review because first and foremost, we want to ensure that our loyal customers are receiving their products in a timely manner and then seeing their pets benefit from our products. We are so sorry that this was not the case for you and I'd like to look into this right away. Please e-mail me at Shayne@ultimatepetnutrition.com so I can take a look at your order and get you some more helpful specifics. Again, I'm so sorry for this frustrating experience but I look forward to making this right.

Arizona
1 review
0 helpful votes
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My German Shepherd and Shtszu/Maltese have been on Nutra Thrive since January and they still love every bite of their food, they won't eat their food unless it's on their food now! It's made a difference in their coat, their moods are definitely more energetic and their stools are firmer & less smelly.

Date of experience: March 31, 2021
Texas
3 reviews
0 helpful votes
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First Month Review...
March 28, 2021

... After the first month the product is showing very good results! The main thing I have noticed is a change in personality! One animal that has responded the best is a 7 year old Border Collie. She is very playful now, which she was not before! They have gained weight but I changed their entire diet so cannot speak honestly. Would love to try the Food but it is way out of my Zip Code.

Date of experience: March 28, 2021
Hawaii
1 review
5 helpful votes
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18 months
March 27, 2021

My furbaby Pudgie at age 13 was diagnosed with a collapsed tracheotomy. Specialists said there was nothing to be done, he will die. I believe God helped me stumble on Ultimate Pet site. I bought Nutra Thrive and immediately saw incredible results. Pudgie lived 18 months longer than expected. I now babysit a 12 year old Staffordshire who lost his human and was developing tumors on his back. I started giving this dog Nutra Thrive. He hasn't had tumors in 8 months. Thank-you

Date of experience: March 27, 2021
Wisconsin
1 review
4 helpful votes
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Bones in the food
March 17, 2021

I'm sad to report, that my dog loves the food, but I have found several small sharp bones in the food. My dog has also been coughing or making choking sounds after being on the food. I have to change him off this food.

Date of experience: March 17, 2021
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hi Deanna, I'm Shayne from Ultimate Pet Nutrition. Thank you so much for bringing this to our attention. Nutra Complete does contain ground beef bone. We would like to look into the size of the bone in your description and investigate your specific bag further. Please e-mail me at Shayne@ultimatepetnutrition.com so we can look into this and issue you a full refund. I'll keep an eye out for your e-mail!

Michigan
1 review
10 helpful votes
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CAN KILL YOUR PET!
January 29, 2021

This product contains silica which produced multiple stones in my healthy dog's bladder and urethra causing a complete blockage. There is no warning with the product for this, and the stones were proven to be 100% silica -NOT a type of stone (calcium or struvite) that could naturally occur. The emergency surgery was more than $5,000 and the vet said she had never come across anything like this. This company takes no responsibility for your pet other than "property damage" and will only refund the product. DON'T RISK YOUR PET'S LIFE!

Date of experience: January 29, 2021
Shayne V. Ultimate Pet Nutrition Rep
over a year old

Hi Stephanie, I’m Shayne from Ultimate Pet Nutrition. I am so sorry to learn about this upsetting and frustrating experience. On behalf of everyone at Ultimate Pet Nutrition, I am so sorry. Every batch of NutraThrive goes through rigorous testing for quality, purity, and potency. Our sole mission is to improve the health and happiness of all pets. We would never create a product that we did not believe in, let alone, a product that is unsafe for consumption. I wanted to mention that we always ask that our customers consult their pet’s veterinarian prior to starting any new supplement to ensure that it’s safe for that specific pet to take depending on their medical history, allergies, etc. In addition, if our customers find that their pets are reacting negatively to any product, it is always recommended to stop giving them that product immediately and we can issue them a full refund. I am so sorry for this upsetting experience. Please e-mail me at Shayne@ultimatepetnutrition.com if you have any further questions.