On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
UPS Reviews Summary
The overall reputation of UPS is marred by significant concerns regarding service reliability and customer support. Many customers report frequent delays in package delivery, errors in shipping, and inadequate responsiveness from customer service representatives. Complaints highlight issues with lost packages, unfulfilled delivery promises, and a lack of accountability, leading to frustration and dissatisfaction. While some customers acknowledge the company's long-standing presence in the industry, the prevailing sentiment is overwhelmingly negative, with calls for improved communication and service efficiency. This feedback suggests that UPS must urgently address operational shortcomings to restore customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I placed an order online and they ship by ups, they sent me the tracking number withing 12 hours everything was fine, item scanned and what not, but it has been the same status for 4 days now "Order Processed: Ready for UPS" they said it will take 7 days to get from america to Australia, I highly doubt that will be happening, REALLY UN HAPPY.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members