UpworkReviews 2,133

This mail is for let you know about my id - sanjasethi

My id is suspended more than 1 Month before I am not able to work on elance and not able to use bid. You have close my Id. I have also verified myself on your elance site. After that also my Id is not opened it is still closed. Main problem is I am not able to withdraw my amount on elance. That my hard work income
Now please open my Id. I have verified myself than also you are not solving my problem. You are a reputed company. How can you do it. Whenever I chat online with your people they do not give correct answers. I have asked them so many time that when my Id will open. They also say's wait for the email.And after 1 month also I m waiting for your email still I have not get revert form your side. What should i do? I am waiting for a long time give me solution?

I have been calling and trying to work with Elance for the past five weeks. They have locked my account due to inactivity in my account (I hadnt filled out a status report from one of my clients)
As soon as I was made aware of this I immediately took all the actions that they requested. What followed was radio silence.
You cannot speak to Risk Management (who start at 12:00 EST) and they are the only people that can clear my account. I was told by one of the CS Reps that people have been waiting over a month for their account and there is nothing they can do.
Now I am waiting on payment of over $1000. 00 and cannot accept another job from a happy client which is another $1000. 00 job.
The customer service reps are not empowered to do ANYTHING and the poor things just have to listen to complaints. When I finally got a manager on the phone he was rude and told me there was nothing he could do either and that they were waiting fro more information from my client. That was the first time I had heard that in FIVE weeks. I should not be held accountable for the lack of action on their side.
I have lost five weeks of work, am unable to pay my bills because they are holding my money and are no help.

I am writing this mail to you for getting your attention on my Id- designerutsav.

It has almost been more than 15 days you have close my Id. I have closed all the extra Id's as per your instructions. I have also verified myself on your elance site. After that also my Id is not opened it is still closed. I am not able to work on new projects. I am not able to make bid. My all work is stopped.
Now please open my Id. It has been a long time my Id is closed. I have verified myself than also you are not solving my problem. You are a big company than also whenever i chat online with your people they do not give proper answers. I have asked them so many time that when my Id will open. They also say's wait for the email. And after 15 days also i m waiting for your email still i have not get revert form your side. What should i do?

Overall, the service was great until they recently started monitoring your IP addresses. So what happened was that I have a business account with my partner. We both login to the account to perform different actions there. They noticed that 2 people(IPs) with different user names are logging into 1 account and put our account on hold in order to investigate. They had us send documents verifying our identities and even had skype intervews to make sure that we were real people. After I explained everything to them, they still told me that I need to agree not to do this in the future. I basically need to agree to not have multiple computers and devices accessing our business account! It's insane and they cause so much headache for some honest hardworking individuals.

If you use the service, make sure you use a Tor browser. You will never have this issue.

Elance got me started writing professionally. I made sure my proposals stood out from the rest… And I was able to gain a couple of good writing jobs that have been paying very well. There is a lot of competition on Elance but if you take the time to write a good proposal and show them just what you can do then you should be able to get what you're looking for.
The fee they receive is a little bit high but if it wasn't for elance I wouldn't be making the money that I am making today.

Very good website. It may be hard to find work at first, but don't give up. Try harder and you will definitely become a well esteemed freelancer.

First thing to know about Elance is that there is no Elance vs Odesk. They are one company with the same owners. So your experience will be pretty similar - support. Fees, pros and cons. That can be a good and bad thing.

Their fees are:

Site takes 8.75% fee for every project you complete. Elance fees have been raised last year from 6.75%. Fee's on earning $4k/month = $350. Plus $10/month if you want to use Elance actively and appear higher in search results.

What I didnt enjoy most about Elance was that it isnot totally free – if you don't join paid membership, you will keep feeling like you are using limited version of Elance.

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Great things about Elance of course is it's size, they take Escrow payments to ensure safety. And there are loads of helpful applications for accountability and communication. It's a great place for beginners and freelancers from third world countries. It isnt so good place for web professionals.

We did massive research about best 8 freelance marketplaces, compared their pros, cons, fees and how to make it out there.

You can read full review and also see comparison chart here - http://www.1stwebdesigner.com/best-freelance-websites/

I really like the site and would recommend the people for using it. At least it is much better than other freelancing websites in the market.

Great to work online, easy to get quality contract job. Thanks

They charged me for the inactivity fee, while it is their freelancer who do not deliver! What the hell is this?

Elance is a company of scammers
Most of their contractors are scammers Indians
Aman Aggarwal Expert in Databases and Server Administration: is a good example
https://www.elance.com/s/aman-aggarwal-dba/
I worked with him and he just stole my money
All his reviews are fake
Notice the number of overall reviews of users who submitted the reviews 1 or 2
He delayed the project over 30 days and then disappeared
I turned to elance to get refund
But their response was:
As there are no funds currently held in Escrow and the last payment released from Escrow was more than 30 days ago, the job does not qualify for a Dispute Assistance call or arbitration through Elance. We can not issue a refund without the freelancer's consent.
I told them that the work was not performed
There is no response from them!
Elance = scam, aman619aggarwal = Indians scammers
Fraud Scam company!

This website is a scam! The 'customer service' is offshore in India and the Philippines. They suspend people's paid memberships for no reason, take money that belongs to the freelancers. The management ignores complaints- and most of the jobs are scams run by blackmailers.

No professional in their right mind should consider using Elance, as you will regret it!

I accepted my first job on elance. Indian-based company paying $5/hour... I accepted it thinking I would do the job to get a rating. Big mistake.

This company is out of Mumbai and the guy was impossible to please. Said my work was of exceptional quality, then turned around at the end when I said I wouldn't do any more work until we renegotiated a new rate and gave me a 3.7 out of 5 rating.

That just ruins my rep for any future clients.

Client ratings are too subjective and the rates offered freelancers are way below market value. I would not recommend elance to anyone in the U.S. or, at best, only submit proposals to U.S. or European-based clients.