VRBOReviews 2,004

I booked a long-term stay in Italy 9 months ago and provided a deposit of over $6K+. Without cause, the homeowner canceled my stay - refunded part of my money and VRBO did nothing! They said they would have relocation services call me - NOTHING. They said they would have a supervisor call me - NOTHING. They said the HO would be penalized - NOTHING. They didn't even refund the total amount but asked me to eat the currency exchange fees - DO NOT DO BUSINESS WITH VRBO! Don't rent from this scammer either - Property ID*******

Vrbo allow Guest to stay for free as they allow chargebacks from Guest. Vrbo is NOT to be trusted with payouts

NEGATIVE INFINITY STARS lol. But no fr. The host tried to put me in a room smaller than the one I booked. A whole different one because the one he had posted wasn't available anymore. Why was it posted? I want the one I paid for. With the private bathroom. Been on the phone with them, VRBO, from 10am-1pm just for them to tell me they can't help me & I still gotta pay the service fee cause they told him to refund me instead of canceling for his own benefit so it won't look bad on his end. I would've got 100% of my money back, but no. They don't give a. Don't book with VRBO.

This is a going issue. I am spending so much time contacting vacasa (booked through the Vrbo site and vacasa team is not answering). I talked with 4 different agents yesterday but they never responded. My coworkers are staying in the dark house still.
Below was my claim and sent them an email multiple times.
Please send someone ASAP to check and fix the problems.
These are the issues of the house: URGENT
1. Lights are not working - living room, room 1
2. Poor cleaning conditions -cockroaches, mold, too much hair on bedding, too many stains on the sofa, and all over the house.
3. The photos from the advertising are NOT true – deceived!

If you are a host I recommend you do not use VRBO to list your property. It is a waste of time and money. Their property search does not work consistently. It works for a few months and then the listing goes dark, photos revert back to old photos or part of the listing description vanishes.
This has been going on for several months. After over 20 calls and emails to their customer service and upper management nothing has changed. They just keep telling me it takes time. The service use to be great but now it is non existent.

I just booked a very expensive vacation home through VRBO. This has nothing to do with the homeowners but with VRBO. I booked my vacation, and much to my surprise, I was charged a separate fee of $888 from VRBO. Nowhere in the booking, did it state that VRBO charged a fee, let alone such an exorbitant amount. After the excitetment of booking such an amazing vacation, I noticed this fee on my credit card that I did not give permission to be charged. Very disappointing to say the least. Although I am still excited about my upcoming vacation, I will never use VRBO again. Buyers beware!

We rented a condo in Bradenton Florida The air conditioning unit was broken the smoke detector beeped all the time and the master bedroom toilet did not flush We got very little sleep I reported it to on site office and Vacasa Customer service the only response I got was from Wendy in the office she told us to open the doors for air flow. Then we were told that the hydro was going to be shut off for most of a day. That was the last straw we were so tired and frustrated we left a day early

What a nightmare company! STAY AWAY. I felt extremely unsafe in my vacation rental and contacted VRBO several times to discuss it, I ended up making arrangements to stay elsewhere instead, because the vrbo location was so sketchy. I called vrbo with documentation, and several reasons as to why I didn't feel safe. They did not care. They did nothing to help. I lost out on $1000. Tried to get a refund. Nope, they steal your money. Stay away

Do not use vrbo they r the worst booked an apt in sagion and when i got there the owner said the apt is no longer available and prior to this tried to contact the owner sevral times with no response vrbo does not check these companies out to see if they r legit they do not come through with thier reservation s

October, 2022 My wife and I paid for a condo rental in Anguilla for Feb/2023. We flew 2,000 miles & used the emailed directions to optimistically drive to the unit. Upon arrival, we attempted to obtain entry information by calling the owner. He told us he "was sorry to say, but all of the units (including the one we had paid for) were occupied".
Fortunately, some kind/friendly/helpful locals jumped in to help us find a place to sleep that night (not an easy task after dark-there's no Holiday Inn on Anguilla). Later in the night, (some 8 hrs after check-in time) we receive a phone call from the owner officially canceling the reservation and stating that he would return our full payment.
I attempted to leave a review explaining this information to potential renters in the future, but VRBO refused to allow it, with the excuse, "you cannot review a property that you didn't occupy."
I believe that future renters would be very interested to know that this owner has a history of canceling reservations after guests arrive.
VRBO should NOT suppress such information, even if it might reduce their rental income.

I'm a new host on Vrbo and had a few questions regarding set up the bank account correctly. I called and spoke the a representative who disconnected the call after 30 minutes because she couldn't help. Called back, and she hung up. Tried the chat option, not sure who I was chatting with but the chat also suddenly "ended". Called back a third time and talked to the same person who refused to get a manager on the line because there were "no supervisors on the floor". I'm thinking I made the biggest mistake listing on Vrbo. I have been on Airbnb for 4 years without any problems.

Glitches i get, but. E and the lively vrbo community nite that we spend between 3 to 14 hours every month just trouble hung their system.

The assistants always promise a call to an expert which in our collective experience havens about one kn three times.

All 13 of us have had to completely redo our profiles at minimum 3 and at most 9 times in a single tear.

These take hours to do.

They have a good front product but we hire them and we have capital investment at risk - they don't.

They just don't understand the hispitakitybbusiness from an investors point of view, which is their entire clientele

From:
Date of arrival - December 20,2022

Reservation ID #HA-T7S94Z

This unit is sub-standard and not representative of typical VRBO or similar places. Street access is through a side garbage can storage area. The entry door is one-flight down and across loose pavers over a narrow dirt/rock lawn. The unit is below the primary house and has its own septic tank. The landlord can enter through either of two locked stairways from inside the house above.
Upon arrival at the agreed-upon time, the landlord told us that the cleaning crew was not finished and asked us to come back in an hour which we did. Later when we came back, the landlord operated the toilet (which at the time required several flushes to clear) and cautioned us not to use anything other than "marine" toilet paper. We took her advice and only put toilet paper in the trash except for solid waste. We also discovered that the shower spray head swivel was not tightened enough to re-position the spray above your head. The next day the landlord had a handyman fix the shower.
We were also told not to plug in both hot plate and toaster oven since that would overload the single circuit breaker. The TV in the sitting room was plugged into an extension cord draped across the floor at the bedroom doorway; we considered it a hazard and un-plugged it to get it out of the way, disabling the TV.
We searched for but found no blankets for either of the two beds. The landlord at first argued that the thin bed cover provided was usable as a blanket but finally gave us a quilt to use. We suggested that we might use the other bed for a third person but were told that we would be charged extra for a blanket.

Do not book through VRBO - they allow their hosts to cancel days before your stay and leave you stuck, worst experience ever

I rent one apartment in VRBO on Dec. 2022. Then we can not found the host and reach them also before the moving day. Then i called VRBO and i have to confirm this information at the time when i can check-in. Of course, the host doesn't contact with me and also VRBO can not find them. I also do not have exact address to go there. So VRBO promised to one free night hotel. I did everything according to VRBO requirement. And send my information to VRBO after that. Then in three weeks i called to VRBO several times to return the renting cost and one night hotel cost. The different agents always said they will submitted the information to money guarentee team, and i have to wait. But it passed already 7 days, i called again, they said that we still have to submit your information again. So it obviously is cheating. My open case number is *******. It looks like VRBO just want to scam the money from customer.

Watch out! I booked and paid for a place property #*******, VRBO also charged me over $300 immediately. Then I got no response from the host, I have no way to contact her. I am calling my credit card to cancel. VRBO told me my rental was not covered under them because my rental host only uses their platform to advertise their property. WTF? I'll go to court if I have to. DON'T USE VRBO!

The WORST experience in my life dealing with VRBO support. Hours and hours spent with their support. Dropped lines where they don't call me back, wrong email addresses, can't access the account for months.

Stay away from VRBO! We rented a very high property for a lot of money. The property was not was listed in VRBO- 5 bedrooms not six- so there was not enough room for all of us. Pool was dirty and too toxic to swim in, hot tub was broken and filled with sludge and bugs. There was duct tape all over master bedroom window. We called and emailed VRBO as soon as we arrived. They kept disconnecting us and no one ever responded to our emails. Once we got through in the phone- the guy said we had to ask the owner for a refund, being a scam artist of course she didn't offer us any money back. We had to pay in the with VRBO months in advance so there was no recourse for us. This company is not honest.