WalgreensReviews 775

Be FOREWARNED. They will take FOREVER to ship, then stop responding to your requests for shipping info.

It has been a week since I placed my order (which is still "processing"). My prescription is there, the contacts showed "1-3 days processing time" on their website. I called to expedite (at an additional expense) because I needed to see, and was told it would ship that same day.

It did not. They really don't care about customer service.

Saving a few bucks is not worth it with this company.

Also - if you have a defective lens, you must send the entire box back to them for a credit of a new box. "There is no other way" is what I was told on the phone by Justin in Customer (Dis)Service.

AVOID THIS COMPANY

I don't know how drugstore.com delivers orders so quickly. I'm prompted to write this review today, Tuesday mid-afternoon, because I just opened my package of items I ordered on-line on Sunday, late afternoon. Drugstore.com does this so consistently that I even order items from them that I'm in a hurry to get. In addition, I have found that drugstore.com has items that I can't find anywhere else, e.g., Glad Handle Tie trashbags, and a particular nail polish remover I like. In general the prices at drugstore.com are on par with my local stores, although, when drugstore.com has items on sale, they are a good savings.
I rarely write reviews, but I'm so pleased with Drugstore.com's speedy delivery that I wanted to share my experience.

Terrible customer service. Bought some expensive prescription custom contacts Apparently the law is if they don't hear from your eye Dr within 8 hours to verify everything is alright they just go ahead and fill the order. Fine, that's the law. Lenses arrived and tore my eyes up. I called up customer "service" and they just explained the law to me and said they couldn't do anything and that it was basically the fault of the eye Dr for not replying and mine for not being fitted for those particular lenses. They are vision direct CUSTOM lenses! How would I have ever been fitted for them? Just went in circles. No advice, no level of sympathy and no help at all. I ended up giving the lenses a good scrub and they actually felt wearable for a time- that advice would have been nice. Avoid!

I love drugstore.com.

When they use OnTrac shipping, your package will arrive in 2 days, very fast! But they sometimes use UPS Ground shipping, which is SLOW and takes like a week. So I try not to order pricy skincare items from them, as if it takes a week to ship and is subject to lots of heat and adverse weather conditions, it can reduce the effectiveness of the skincare product.

However for my sunscreen, vitamins, shampoo/conditioner and other such basic items, drugstore.com is my choice. Cheap and reliable :) Oh by the way, their customer service is excellent.

I was thrilled to find advertised on drugstore.com the vanilla pea protein by Olympian labs I currently use. I ordered 2 since the company had recently changed the formula, happy that drugstore.com was carrying it. I received my order, and unfortunately they sent me the new formula! I was upset that they 1. False advertise 2. Sent me something entirely different than I originally ordered. 3. Will not refund additional shipping cost for the product! I believe for me... 3 strikes your out. Thanks to their Manager Dawn, who gave additional horrible customer service. I won't be shopping with them again.

I had been ordering once a month the past year and found they were reliable until my last order. Unfortunately my order did not arrive yet the order status says complete. I called and found out that the shipping company and durgstore.com had a breakdown and if I had not called to investigate, I never would have received my order. Interestingly drugstore.com indicated that the shipping company never picked up the order and the shipping company (lasership) indicated to me that they never received the order from drugstore.com. They need to revise the methods of communication with the shipping company. drugstore.com appologized and offered to reship... woo hoo... I had to get excited and ask why i can't get it faster to get overnight shipping or it would have been another week before I received the order.

My husband and I have shopped at drugstore.com for years with no problems - until recently. I purchase a very costly cream which is like a miracle for older women who wish to keep their necks youthful. However, it must be used twice a day to truly work. I ordered it in March and it never arrived. After 10 days I telephoned and found that my order was sitting at the shipping point and, inexplicitly, no one knew why it hadn't been shipped. I was told it would be shipped immediately. It was but I received two identical orders, one of which I had to take the time and trouble to ship back. At least they credited my credit card for the second order. Running low on the cream, I ordered it again, but when it arrived the box contained a bottle of foundation make-up so cheap it wasn't even packed in it's own box, but just rattled around in the shipping box along with an invoice for $108.80. Now I'm completely out of the neck cream and drugstore.com is out of it, too. I only hope that the assurance that my account will be credited the $108.80 as they promised is true. I will NEVER shop at drugstore.com again and urge everyone else not to, either. They don't deserve to be in business!

I had been a fairly satisfied customer of approximately four years. Service was generally prompt and the few occasions when I had issues, the staff was very accommodating. WAS is the key word. I moved out of state and was required to change doctors. Four days after submitting my order and new doctor and prescription information, I was contacted by email saying that they could not verify the prescription. After waiting on hold for over 30 minutes, they were totally un-phased by the fact that I was basically out of lenses and needed this order urgently. They told me to email the prescription and that they would get it processed immediately. Four more days pass and I hear nothing. Finally, after the close of business, I get another email saying they can't verify it. THEY HAVE THE PRESCRIPTION! How the heck can you not verify that?! Now after over an hour on hold, I have no lenses, no apology, and am no closer to resolving the situation.