business logo of WebMD

WebMDReviews 262

3.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate WebMD?
grey star
grey star
grey star
grey star
grey star

WebMD Reviews Summary

WebMD's reputation is mixed, with customers acknowledging the site's extensive medical information and usefulness as a starting point for health inquiries. However, significant concerns arise regarding outdated provider information, unreliable marketing practices, and perceived biases towards pharmaceutical interests. Many users express frustration with customer service, citing unresponsive communication and a lack of follow-up, particularly in marketing and administrative contexts. While some appreciate the resource for its educational value, the overall sentiment reflects a demand for improved reliability and transparency in both service and content.

This summary is generated by AI, based on text from customer reviews

service
5
value
3
quality
4

We monitor reviews for authenticity

Pennsylvania
5 reviews
0 helpful votes
Follow Margaret W.
Unfollow Margaret W.
Share Review
Report Review

Excellent web site
January 18, 2021

This is an excellent web site to visit if looking for medical definitions and symptoms

Date of experience: November 26, 2016
Canada
6 reviews
3 helpful votes
Follow Cindy M.
Unfollow Cindy M.
Share Review
Report Review

Love getting these health & wellness emails so informative & helpful right at your fingertips!

Date of experience: November 9, 2016
North Dakota
4 reviews
27 helpful votes
Follow Kevin B.
Unfollow Kevin B.
Share Review
Report Review

Good health info!
November 1, 2016

Good information on your site! Can't recall the name of the condition on my legs but I'm sure your site has the details on it, as it does with many others! Good stuff!

Date of experience: November 1, 2016
Canada
5 reviews
6 helpful votes
Follow Katherine E.
Unfollow Katherine E.
Share Review
Report Review

HONEST & HELPFUL
October 28, 2016

I came across this review site and its by far the most truthful and Honest reviews. No paying or giving product for better reviews or only keeping up positive ones! They cover all walks of life and every website, or businesses out their! I always check out the reviews on here to help me decide t use or do business with a retailers/websites/businesses. Keep up the great work guys!

Date of experience: October 25, 2016
California
9 reviews
0 helpful votes
Follow Pamela M.
Unfollow Pamela M.
Share Review
Report Review

WebMD
October 11, 2016

Love it, so much helpful health information on every health issue you have, you think you might have or you think you might get in the future. Honestly if you are concerned about YOU you must read these wonderful insightful articles in WebMD.

Date of experience: October 10, 2016
Canada
2 reviews
5 helpful votes
Follow Lou N.
Unfollow Lou N.
Share Review
Report Review

Im going out on a limb here but I suspect this site is in cahoots with big pharma and ironically I did read something about this online but cant confirm its true but you just never know. Its a decent site but its kind of odd that a few of the drug reviews listed started off with the highest rated category/use for the drug but not all of them so the jury is still out. Natural supplements are reviewed as well but maybe they dont get the same respect since big pharma does have a bunch of money and clout. Personally, I think meds should be rated lowest to highest so you know the worst case scenario, because I nearly died from careless prescribing of meds and its kind of ruined my life.

Date of experience: October 1, 2016
Florida
7 reviews
1 helpful vote
Follow Linda P.
Unfollow Linda P.
Share Review
Report Review

WebMD "speaks so a non medical person can understand. I love the pill id, I like to just scan hot topics and there are so many subjects of interest. I use it a lot for simple questions, God and the doctor are called on when needed and now there's WebMD>

Date of experience: September 19, 2016
Wisconsin
11 reviews
14 helpful votes
Follow Charles O.
Unfollow Charles O.
Share Review
Report Review

Just like my grandmother.
September 16, 2016

WebMD is always trying to convince me that I have cancer, and then sends me articles for conditions I have looked up for the rest of my life. It really feels like somebody cares. <3

Date of experience: September 16, 2016
Athena D.
Michigan
20 reviews
42 helpful votes
Follow Athena D.
Unfollow Athena D.
Share Review
Report Review

Great Site!
September 13, 2016

I relay on this site every time I need to look up something health related.

Date of experience: September 13, 2016
Pennsylvania
6 reviews
1 helpful vote
Follow Sheila D.
Unfollow Sheila D.
Share Review
Report Review

I have used WebMD many times. I go to it when I need to do some quick research for an article. I check information against other sources, and I have found WebMD to be one of the most accurate health websites.

Date of experience: September 8, 2016
New Zealand
1 review
2 helpful votes
Follow Henry W.
Unfollow Henry W.
Share Review
Report Review

Having suffered a heart attack myself and speaking to fellow sufferers we experienced none of the symptoms they mentioned but a whole lot of others they did not mention, such as mild numbness and pain in the arm. Pain in the jaw and shoulder. Pain across the chest etc. Their symptoms could relate to a range of other ailments not related to the heart. Misleading and dangerous advice.

Date of experience: September 2, 2016
Alabama
5 reviews
4 helpful votes
Follow Joyce C.
Unfollow Joyce C.
Share Review
Report Review

Dependable
August 29, 2016

This is the best site for medical information. I go to WebMD before I begin any search. You will usually find all of the information you need and not need to do anymore searching.

Date of experience: August 28, 2016
Nevada
5 reviews
14 helpful votes
Follow Tim G.
Unfollow Tim G.
Share Review
Report Review

I have used WebMD for years for information about medical conditions. It has provided what I have needed to determine my direction in medical care and explained diagnoses in an understandable manner. In many cases I have been reassured as to how to proceed or not!

Date of experience: August 22, 2016
GB
2 reviews
13 helpful votes
Follow Mary J.
Unfollow Mary J.
Share Review
Report Review

I have recently had to go to hospital due to buying a toxic product online and this site was very informative and helpful.

Date of experience: August 8, 2016
NL
1 review
1 helpful vote
Follow N M.
Unfollow N M.
Share Review
Report Review

Saved my life
August 8, 2016

I know you shouldn't rely on the internet when it comes to medical problems, but I checked my symptoms on WebMD and it literally saved my life. I was rushed to the hospital with a lungembolism.

Thanks WebMD :)

Date of experience: August 8, 2016
Delaware
1 review
5 helpful votes
Follow Tim T.
Unfollow Tim T.
Share Review
Report Review

No sources sited
July 26, 2016

I have a medical condition I was researching online and decided to read the WebMD article on it. Their description lacks proof of some of the statements they have made and they do not site their sources. I emailed them asking to refrain from adding their own judgements to symptoms and causes unless they site their scientific sources.

Date of experience: July 26, 2016
Ohio
40 reviews
3 helpful votes
Follow Robin S.
Unfollow Robin S.
Share Review
Report Review

WebMd
January 18, 2021

Great site. You can find information about all illnesses and diseases. Very informative. You can learn a lot about your condition. Best place to learn about health...

Date of experience: July 26, 2016
Arkansas
2 reviews
1 helpful vote
Follow Katherine W.
Unfollow Katherine W.
Share Review
Report Review

WEBMD
July 25, 2016

WEBMD is my Go To sight. With my husband having serious medical problems and NUMEROUS prescriptions that I usually cannot even pronouce I go to WEBMD for the information. I first learned about WEBMD when my daughter was going through RN school. She often went to their site to clarify her studies. In addition to information on Medical problems and prescriptions they also have Videos of different surgical procedures. It really helps to completely understand what the Doctors are talking about. I would be lost without the backup from WEBMD...

Date of experience: July 25, 2016
California
1 review
3 helpful votes
Follow Ladan T.
Unfollow Ladan T.
Share Review
Report Review

Everytime I input symptoms on this site, it will inevitablely show one some sort of cancer or terminal illness. The site looks promising but it has never given me an answer just causes panic attack and anxiety.
In summary, it's just a waste of time.

Date of experience: July 24, 2016
Michigan
2 reviews
21 helpful votes
Follow Tarun G.
Unfollow Tarun G.
Share Review
Report Review

One of the best website that is up-to-date and well managed, with lots of insightful information about medicine and diseases.

Date of experience: July 20, 2016