WixReviews 660

I already have a paid Wix site, so set up a few more. I was wondering why I was no longer getting any business through my site. It turns out they changed my URL from wix.com to wixsite.com. Needless to say, no one could find me, my old URL no longer worked, and the money I spend on business cards has been wasted. I guess I'm moving to their competitor. Goodbye Wix, you are dishonest, deceitful and you have ZERO CUSTOMER SUPPORT!

Worst web experience of my life.
I followed their instructions and created my platform. I upgraded to premium so that I could connect to my domain (and a good thing that I knew what I was doing, because their instructions were crap). I then started building content. I saved often. At one point it froze and everything was lost.
I submitted a ticket. Their response was a canned, "please read the help section.'
I returned to the site to find about half of the changes were back. I continued working. When I saved the work, it asked if I wanted to connect to my domain, despite getting an email saying that I had already connected. I tried to connect and it told me that I needed to purchase a premium package, despite getting an email thanking me for upgrading (not to mention the charge on my credit card).
I submitted another ticket. They sent me a canned response telling me to read the same crap again. But this time they discovered that, since they had (but hadn't) connected to my domain since I hadn't (but had) upgraded to premium service, the hours of rework that I had done had saved to a generic 'mysite' and couldn't be connected to my domain... because I needed to upgrade to premium... have I mentioned that I've done this?
If it weren't for the hours and hours of lost work, this would almost be comical.
DO NOT GIVE THESE PEOPLE YOUR MONEY.

I used this site to buld my photography website. It is kind of hard at the begining to build the site if you are building it from scratch. But I figured out how. Now my site is up and running. This site also has really grat apps to help your site in many ways. The only thing about Wix I don't like is that when you publish your site it will take around 1 to 3 months for your website to show up in search engines. That is too long. We as user want people to be able to find our site the same day that we publish it.

Wix has everything I want in a website designing tool. It's basically fool proof. Almost any question you can possibly have has a detailed answer already on there site which is good because I don't like dealing with people (takes too long). Mobile view is great (MAKE SURE U EDIT THIS because it will probably look messed up if you ignore it). We paid for a premium account so there is no ads and personally I think that the pricing is right. If you have gone through the pain of trying to code a website then finding a hosting company and uploading the files to C Panel and then trying to make quick changes (I'm hyperventilating thinking back about this)... YOU WILL THINK WIX IS A GODSEND.

If you're trying to start an multi-million dollar empire, Wix probably doesn't have the capacity to support your needs. For regular websites for SMB businesses or personal websites/blogs/community initiatives... it's perfect.

The worst company to try to deal with or contact!

Why.? Because they do not want to talk to u!

The Support ID is no where to be found!

I'm not a dumb person, it's not there!

You Can't Talk to them without it by phone

Aaaaaaaaaaaaah!

I'm losing $ because of this F'd up website

My website isn't working & you can't do anything on the mobile site!

Total B/S!

Use someone else.

As a customer for this last year my sites font, colors and format were constantly screwed up!

While logging on to pay & update credit card info realized

I missed out on 2 clients

Because they never emailed the form the customer filled out for an estimate!

Bull $#*! Service!

I'm going elsewhere, didn't have this many issues with Vistaprint (at least they would make changes, when I don't have a computer)

Wix Refuses to help u out!

I have been with Wix since December last year and I am truly disappointed. I have since found out that it falls short on a lot of technical features which would help bring my site up in the Google rankings. The SEO are limited to 10 words and although Wix say that's not important, a lot of experts disagree. The worse thing is the mobile view. Every time I add or edit something to a page, I have to redo the whole mobile page. Also, it never displays properly, well, it does on their mobile view but not on a real mobile. The customer service is very up hazard, sometimes it's good, sometimes they take the easy option out and give you a link to their help menu, even though I've already told them that the instructions on a particular help feature didn't help. Because I live in the UK, I have to wait for the time difference, and sometimes I have to wait two days for a response and have to pick up the phone. I spend far too much sorting out my website problems and much less time running my business. I have decided to end my contract early and ask for my money back, I have signed up with a professional designer, I don't want to risk going with someone else and find the same or a different problem. I have been told by friends that Square Space is good, but do check reviews from customers, not magazines!

Wix has sent me email reminders for every automatic payment until today when I was charged $149 with NO WARNING. The most concerning part is that they didn't even have my current card info or billing information on the site as I've moved across the country and gotten entirely new cards in the past year. This is an incredibly unfair business practice and I will be cancelling my account as well as the many client sites/accounts my company has set up via Wix. DO NOT GIVE THIS SITE YOUR CREDIT CARD INFORMATION BECAUSE APPARENTLY EVEN IF THAT CHANGES THEY WILL SOMEHOW FIND A WAY TO CHARGE YOU WITHOUT YOUR KNOWLEDGE.

I was holding a wix account for over 3 years and when I finished my education I decided to start up my business. Therefore, I activated the account and designed my page and published it. It was working till 4 to 5 days that I was about to buy a premium subscription to use my own domain. Suddenly, I've seen that I can not login to my profile, the error was about the website couldn't recognize my email address (it was deleted).

I contacted wix support, first they replied that your account was not registered. Then when I replied that I am sure that this is my email address they replied that you are in the sanction countries. (I am in Denmark)
Meanwhile, there was a bottom in their emails that I could reply to that specific email reference, which all of them was not working.

I really don't know how could they get here by such a poor behavior and knowledge.

I would totally not suggesting them based on their poor judgment.