WixReviews 660

I believed the hype that wix was easy and it wasn't. Tried to get past the wall of menu options then ended up in another country with a live operator. Who always referred me to someone else. Waiting and waiting and waiting. I ended up begging them to give me a refund.

I would have loved wix if it had and expert available to just give e some simple guidance. But that was obviously not important. They got my money and looked the other way. What's worse is the books on shelves for WIX all have poor ratings. And the online learning center was useless. They race through each session and even using the speed settings on the video didn't always address my issues.

There was mounting frustration for 48 days until I gave up and told them they won. They completely shut me down to the point I was unable to even think about making a website.Several times I was almost completely done making the site and everything disappeared into the ether. Never to be seen again!

If you advertise your product is easy and drag drop elements will make your site professional in a day. You will attract artists and other non technical customers. But, this WIX System is deceitful in that they sell that line of ease and the second punch is to refer you and encourage you to hire a professional from their teams. An expert who rapes your wallet for hundreds of dollars and has a constant access point to the back door of your site afterwards. They claim the access point is to assist if a problem occurs but in this day and age of hacking and companies in the tech industry laying off people by the droves. Can anyone trust this business plan?

Easy to setup, but turning off their auto renew billing is crazy. You have to jump through hoops (wait 14 days, then cancelling the account) to turn off the "feature" and avoid the built-in price hike. I'm leaving after this billing cycle. Would not recommend.

Website is impossible to use even for a programmer! Slow loading for customers. Need an app for shipping. Need another app for emailing clients. Need another app for newsletters. Want to change something? Their help is outdated. Have nexus in a state with county sales tax rates? It can't calculate it for you. And no partial refunds when you finally cancel them! "It's not their policy." Their policy is money grubbing and supporting terrorism in the Ukraine. Why should my money go toward persecuting my own church there? Criminals!

After a year without selling a thing in my online store with Wix, they decided to charged me again another year and as a plus, they decided to charged me another $386.00 dollars for a "Premium Plan", without my permission or consent. When you try to cancel it, they said you can cancel it but isn't refundable because will be active for a year. I repeat, without consent. I never asked for Premium Plan or renovation of my page because wasn't useful.

No customer support. Instead, you're forced into an AI chat that does not good or told to scroll through dozens of articles to find the answer yourself, and of course none of the articles have anything to do with your problem, and the AI chat spews out stuff that has nothing to do with it either. Going elsewhere for a website. **** Update. Finally go through to a live person b/c my website's formatting AGAIN suddenly looks weird and the customer service rep needed me to explain what the word "formatting" meant. And it got more and more incompetent from there. Glad l took the free version. Will be moving on.

Last email to them -
Dear WIX Support

Almost a month since my site was erroneously restricted and unavailable.
You have apparently passed on the credit card imprint requested but still nothing.

It is a mockery of how you value your customers that this is how long it has taken, and we are still unresolved.
I have had to have an event with 50 people giving out samples for Three Dogs Approved that have a QR code that goes nowhere except the WIX - Not available page...

Totally ridiculous response which is nigh on contempt for your customers and how valuable their websites are to them.

I have now started to learn WordPress while I continue to wait, after a decade of loyal and devoted WIX usage on many sites, this service is so bad it is a travesty.

The wide variety of customer service response comments has suggested that you "understand" my frustration but the actions do not back that up.
I am so painfully disappointed a once wonderful brand has done so badly on this occasion.

I wanted to escalate this complaint but you don't have a mechanism for that, I wanted to get an adequate response to my needs but also not yet.

I am dented enough to tell everyone who asks website design to just say NOT WIX. Great design usage but APPALLING customer service.

I invite anyone to adequately respond or get an email from anyone who cares how bad this experience has been.

I will not hold my breath for either.

I need an outlet for this appropriate frustration. I will find it eventually.

Regards a once die-hard fan

Mr Stephen "Wasting his breath" Powell

I have been using Wix for years and recently it has become buggy and utterly unusable.
Want to update your site? Sorry, that wont be happening. Or maybe it will. Or maybe the screen will develop a life of its own where it moves things all on its own without pause!
It seems to depend on the direction of the wind.

And if you think that customer service is an option, THINK AGAIN.
Incompetence, indifference and inaudibility is all you are likely to get if you dare to contact this trash heap of a company that takes advantage of people by outsourcing labour to another country - allowing them to pay a pittance for staff who can't possibly deal with things in the same way as a person living in the same country.

Goodbye.

After having problems with signing into my website after changing my phone number and address, I found I couldn't move forward to make changes and get into my account. I contacted customer service and they seemed to not bother replying to the problems I faced. My website has been offline for two weeks while I was waiting, and nothing. Absolutely nothing. A disgrace. They were just waiting for my payment to go through for the start of the month. Money was more important than looking after their client. I'm just one person, a nobody, someone they can treat as if I'm nothing. Disgraceful. I am coming out of Wix and moving to Printful and Shopify instead.

There is no contact phone number given for customer support
I lodged an application online for someone to contact me then a few weeks later I get an email to book a time in another week, I called the number at the bottom of email and he said he couldn't help me, wrong department, I asked him who could help me and he just hung up, saying I was rude.

Writing a 2-star review because:
- WIX repeatedly refuses to give a customer service phone number or email. They say it doesn't exist.
- WIX has disabled paid features on my account without notice, impacting my business operations. Showed no interest in reactivating it in a timely manner.
- WIX continues to bloat the dashboard with ads for features I've already bought. They won't go away. No "dismiss" button.
- WIX inbound calls are screened out by Verizon because they trigger the scam call alarm. So even if I ask for a callback, it never comes through.
- WIX isn't too good about understanding the nuances between a non profit and a for profit. Every algorithm assumes you are a operating a large scale storefront, twisting the system into processes that are simply non-applicable.
- WIX has an office in New York. But I can only reach third party agents in New Delhi with limited access to system controls. And only through the chatbot, which incessantly brow beats me into trying to accept answers for problems I don't have.
- The WIX owner app often lags and freezes when too much text is entered. Happens with nearly any field in the app.
- My website came out pretty good. And I've been able to be somewhat productive on my own without WIX help. So I'll give two stars for that.

If you are thinking about switching to WIX, don't. I've been with them over a year and they have only left me tasting anger every time I've tried to reach them for anything.

($590+) will not refund or prorate after canceling subscription 2 years early, credit card will side with Wix and chargeback after dispute. My entire profits and start up costs went into Wix now I am down $600 and have no website. Stay away from Wix if you don't want a money pit for a website. They will not work with you to prorate 2 years of unused service and all the time I did use Wix it was spam to use SEO. They aren't real customers visiting your website they are trying to make more money off you.

Overall we are satisfied with the platform and could give a 5 star if they wouldn't keep the money for 7-10 days it's the biggest issue for us.

0/10. Not one good aspect anywhere, everything is terrible. Con artist team. Evil company. No customer support,

I am an avid reviewer on various sites. It is extremely rare that I give a poor review. I believe in praising good support and service everytime I receive it as people generally tend to complain more than praise those who make a difference in service. However, guess there's a first time for everything. WIX used to have excellent tech support. One was actually able to reach a Live tech quickly and that tech was extremely knowledgeable, patient, and courteous. Now, one has to spend a half an hour humoring WIX's "bot" in order to get a live tech to call. Once the "tech" did call, they were clueless, impatient, condescending, and could not assist even when provided with detailed info on what was going on and they disconnected me which, I am sure, they would say was accidental. After, again humoring the WIX Bot, another tech called. I picked up the line, said "Hello, numerous times and received no response. Afterwards, I received a text from a tech claiming they tried to reach me multiple times. This was totally false as my phone was beside me the entire time. Once upon a time, I applauded WIX via review and email for their stellar tech support. Unfortunately, like many other companies, it appears WIX customer support has been demoted to a non-essential service.and replaced by "as long as the credit card goes through, we're good to go." In this case, it's a shame because WIX is a great site builder. However, if you need support, don't bother. Just hunker down, your on your own. One would think that in this digital age where a website is crucial, WIX would realize there needs to be savvy, professional tech support. After all, if your business doesn't thrive, guess that's one less customer for WIX. I have 25 years of IT and 35+ years top-tier executive and marketing support experience. It is so easy for these techs and employees to forget that their company doesn't pay them... the customer does. Cyndi K.

This company has underperformed in every way EXCEPT in being deceptive, which they are very good at. They have deceptively charged me many months, both at the start of my website and while I'm attempting to close my website, while providing a non existent service. Just getting my site operational took two months because they couldn't sort out the tax info on the backend. This is so standard yet i kept getting stuck in a loop with service. So many phone calls. Yet no refund provided for the time my site was not operational and unable to sell due to their administrative issues. Wix is garbage and unintuitive

I am a site "owner" of wix I paid a designer to design my site they never changed the ownership over to me so I contacted Wix they told me there is no way to transfer ownership even though I have given them all proof and documentation that I PAID A DESIGNER to design my site! I cannot get a hold of the person who designed the site apparently he RAPED a person and now reside in PRISON! IVe been on countless phone calls and sent more then 10 emails! Still no resolution. They have Bots responding to emails. I cant change anything on my website nor can I book on my website! I hate WIX they are full of $#*!! Beware of using this platform! SIgned a agree customer!

Wix raised my recurring rate by over 400%, without any confirmation from me. When I saw it on my credit card and tried to cancel, they said it was too late. Their policy is to jack up your rates and not tell you, until you see it on your card. Absolutely the worst. No, the worst part is that their tools are so confusing and non-intuitive, I never even got my website working, and ended up not even publishing it. Hundreds of dollars later, the only lesson is NEVER USE WIX.

Horrific! I tried to cancel, and they took the money from my bank account - not my card but straight to the bank! They hacked their way in. My bank doesn't know how this happened and is investigating.
Wix customer service refuses to refund the money and claims I now have a 'credit' but won't tell me how much this is or where I can view this so-called credit. As I am in Australia and it's a USA business, I am not protected by consumer law. Stay away from this company!

DO NOT USE THIS APP. THEY ARE THE ABSOLUTE WORST.

I received a payment from a client, for services rendered Junr10th, over 3 weeks ago. And as of today 7/4/23, I still haven't received my payout.

They make you request a call through the app, and someone will call you back that either don't understand you or the App.
NO MATTER WHO YOU SPEAK TO, THEY WILL ALL TELL YOU the below (this statement is screenshot from my email)

"It has been passed to our Compliance Department for review. Our team is actively working on your case. Please note that we do not have an estimated completion time, but we are working diligently to resolve this.

You will be updated as we progress. Thank you for your patience.

Best Regards,"

They will not reach out to you. The person that reaches out to you from your requested phone call, claims not to have a way to communicate with the compliance team, other than through email and they don't have supervisors available on the compliance team for you to speak to andd there is no way for you to communicate or contact the compliance team.

I have 5k just sitting in the platform and it seems like the only way you/I will get it is to request it as a refunded from the site to the client and ask the client to resend the payment another way.

I hired someone to work on my website and she changed my provider to Wix. It took all of a week to change. When I decided I did not want wix, they locked my domain name and told me I couldn't change for 60 days unless I upgraded to a premium plan. Why would I do that if I don't want the service. These people are pure crooks.