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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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Easy to use site. We are avid readers so value businesses that offer purchase of secondhand books at a reasonable price and in good condition. We have used this business several times and received the books within a short time.
This is one of the best sites I use online, they genuinely care about their customers, all their descriptions, of what they sell, are spot on, the selections are very good and delivery is, in my experience, fast and free, if you try WOB, then I'm pretty sure you will not be disappointed, ii have made several different purchases, And will continue to do so, for the foreseeable future, take a bow WOB, you have earned it... Superb!
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I found the title of the book I wanted easy to find & then had the choice of different conditions of that book in the price bracket I'm happy to pay for it. Delivery was made as promised & tightly packaged so it arrived safely. I've bought a few books from WoB and always very pleased with the service.
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I cannot fault this company. They are so prompt with dealing with my orders. Books are packed with thought and care. Thank you my husband is appreciative of the reading matter.
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I'm generally very pleased with my orders. Delivery is always quick and dvd quality is as described. However, on this occasion and recently, another, I've been left slightly disappointed. With regards Green Wing boxset, dvd condition wise, I would say good, not very good.( I used to sell dvds and books online for a local charity for several years)
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We bought this CD from world of books at a price much kinder on my wallet rather than buy new from a major online retailer. No skipping, scratches or issues playing on our laptops.
The CDs arrived within the specified timeframe as advertised online and were well packaged.
World of Books will be my first look online whenever we want books, CDs or anything else that they may have in store.
Thank you for the great service.
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As with several purchases this one has been dealt with in a fast and efficient manner thank you again
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I ordered 2 books labelled very good condition - they were like new.
Given that I ordered over a weekend they arrived almost next day.
This was helped because they were sent via the post (rural house that alternative deliverers usually have trouble finding)
Bravo WoB; speedy, as described - very efficient :)
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Ordering is so easy, prices are fantastic, postage is free and quick delivery. Books excellent cond
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Excellent service, book's were in as stated condition, which was a bonus,also post free,what's
no to like.Andy Maslen book's only available on Amazon so to find pre loved books in good condition was a real find.thank you WOB.
Really happy with what I bought, will definitely be buying from them again and tell my friends plus arrived on time
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I love that you can find the books you want, some new, as good as new, or a bit worn, accurately described and quickly delivered. Really great service I will use again. So great that they aren't pulped or sent to land fill. Can I also sell you some?
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Book arrived promptly, and condition was as described. Good price included post and packing. Have used Wob on several occasions and found them convenient and efficient.
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Ordered a GCSE modern world history textbook through wob.com. The problem started when there was no option for tracked shipping for my order as it was international. The timeframe was given as 21 days in which it has now been a month and it still has not arrived. Now realize that my order failed the quality control test and was never shipped. I did not receive any other updates on my email about my order than it was on its way. Had a chat to the agent on Facebook messenger in which they sent me a NZ post tracking number which after 1 week still did not work or update. Shocking experience feels like I have been scammed. Customer support says I should receive my refund in 48 hours lets hope that works. Terrible! They should at least provide mandatory tracked shipping for international orders.
Hello, Thank you for your review, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
4 books put in a small plastic bag which split open. Royal mail could not deliver,took over a week to get my books.
Please WOB don't overload your deliveries.
Great system. The little details matter.
Thanks for your review - I have passed your feedback onto our packaging team :)
The books are good value, descriptions accurate, and service reliable. Would not hesitate to recommend.
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Jude's ice-cream books omg bang goes the diet.all arrived before the date given. Very good books. Don't look second hand and service is really good...as expected from wob I'll be ordering again soon..
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Children's intro to Shakespeare. Great book I read it myself.
Highly recommend the book and WOB. WOB helps with cost of many books.
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Used book described as good but actually great. No markings or damaged/bent pages, great price, fast delivery. Has that pleasant read and looked after feel to it.
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Great prices and books were in very good condition. Arrive very quick, well packaged hubby loves them.
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
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