Spencer'sReviews 142
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Spencer's Reviews Summary
Spencer's has a rating of 1.5 stars from 142 reviews, indicating that most customers are generally dissatisfied with their purchases. Spencer's ranks 679th among Gifts sites.
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If I could rate this 0 stars I absolutely would. I've been trying to buy some pjs from their website for a couple weeks now and I can't without it getting cancelled. I don't know what the shipment team is doing but obviously they're not doing their jobs. I've tried ordering from them 3 times and 2 out of the 3 have been cancelled. The 3rd order hasn't shipped yet so thats probably gonna get cancelled too. Oh also they lie about giving you a refund on your card and on your gift card. I still am waiting on a refund and who knows, maybe this is a lawsuit waiting to happen🤷‍. Get your stuff together Spencers.
I spent days looking for a pride flag for my kid, I finally found one on Spencer's site and some bracelets. I did my order and a few days later they canceled my order. It's a few days before Christmas and they canceled with no reason! I will never order from here again
Good evening! We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I ordered the pink and black playboy pillow for Christmas gift. After over a week, they canceled saying it's out of stock. When they showed it back on stock, I ordered the second time. After 1 week, they canceled again, however, the item is still showing in stock. They also have the funds on my card on hold. Customer Service is useless! They will leave it showing on stock even after I called, then they will cancel the order again. They said, it will take 3 business days to remove the hold in my account. They did this 2X! I would NEVER buy from this store again. Very disappointing! Review deserves a zero!
Good evening! We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I ordered 4 shirts online on October 11th and I have yet to get them nor any updates. This is getting ridiculous this was suppose to be my boyfriend's birthday. I finally got an email for a refund from customer service. I really needed these shirts and it sucks I didn't get them.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I ordered 4 septum rings on the 24th, 1 that I needed, 1 that I wanted, and the other two I just got because it was buy two, get two (I also used my rewards for a free body jewelry). I ordered online to pick up in the store, after 24 hours, I got no email stating the order was ready so I decided to call. The lady on the phone told me there was a glitch on their end and they would have to cancel my entire transaction and I would need to make a new order (mind you, they never sent anything saying the order didn't go through). I asked if I would get my rewards back and she told me that would be within 24 hours. I call the next day (still no points) and they told me they'd be back in 3-5 business days (and of course I wouldn't get my money back for 5-7). So, as I check each day…it is the 29th…wanting to purchase the pieces I need/wanted…they are no longer in stock. This is BS. I'm sure I'll need to call them again for not getting my rewards or money back. BUYERS BEWARE!
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
Was purchasing shirts today with a coworker for Pride at the Kitsap Mall location. Cashier behind the register asks me repeatedly about why I don't intend to shop in the future after I decline joining the rewards program, and hounds me, accusatorially asking me if I know what the ACLU is and implying I'm homophobic. I'm literally trans and was buying Pride items with my friend. Now FOR SURE will never be shopping there again. 0/5 if possible.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
DO NOT order anything fragile from the online store. I ordered a glass cup and it arrived completely shattered. It was sent in a plastic bag with nothing to protect the glass. No bubble wrap or anything. No wonder it broke.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
Today at the Lakeline Mall, I walked into Spencer's immediately I had two workers giving me nasty looks. I asked the an African-American older woman. If there is any fleshlights, she starts to yell at me, causing a big scene in the back of the store. I hope this woman found and disciplined.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
So I just received my order and the packaging was terrible and the blanket has a big stain on it. It cost 45 and the stain makes it look horrible
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
Do not believe the reviews here about good customer service. It's exhausting to have to continue following up with Spencer's to have them remedy a mistake on their end. I've had to call the Guest Services line multiple times to first find out that an item I ordered online was cancelled. The tracking information originally sent to me was incorrectly labeled USPS when it was actually Roadie… when I checked Roadie and called back the Spencer's rep indicated my order was cancelled. Now they can't even correctly refund me the full cost of the item. They've sent two refunds both of which do not total what I paid and I've had to follow up again. Don't waste your time and shop elsewhere. And good luck if you have to "privately call their Guests Services line" as they've responded to some reviews here. I still have not received a full refund for this item that will never arrive. Only putting a star here because 0 stars is not an option. Thieves.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your information, so that we are able to forward these details on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
It's 3 days before Christmas, and I would just like to note that the staff at my local Spencer's was super helpful and nice to me during my very crowded shopping experience. They we're super patient with me while I was trying to pick my jewelry options and made sure I received the buy two, get to discount. Grateful for them I wish all stores were this good but no doubt, they were very professional and accommodating.
I order a snoopy xmas sweater size M, which cost 44.99+19.74 for faster shipping. Took 6 days, to top it off I receive a shirt XLshirt of some guy Juice Wrid. I am very dissapointed. This was my 1st time ordering and it will be my last.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I placed an order 5 days ago, and my package still has not been shipped from the "warehouse". I looked into getting a refund, since I ordered my package as a Christmas gift, and it most likely won't be on time; however I was told I was not allowed to cancel my order, nor get a refund. I'm frustrated and I just want my package or a refund.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I tried to cancel an order immediately after i placed it and they told me that isn't allowed. Then when i wanted to return it, they didn't accept it. I understand if the jewelry is opened but it was closed because as soon as they handed me the order i said i wanted to return it.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
Me and my 19 year old daughter were shopping there yesterday and we saw the most inappropriate stuff ever really a boob cup and shirts with cuss words what the hell is wrong with this store never shopping here again if I could give this store a zero I would it's horrible.
Had I known that this company was going to keep my money and not give me the item I ordered I would have not shopped here. In September I order three items from the store online. One item was shipped, one canceled and the other was a store pick up. I admit I didn't pick the item up right way. I went to the store, the day before it was going back on the shelf. I was told that it had already been reshelved. Disappointment I left the store and went home to see if I had been refunded. I was not. On September 28th I reached out via email and have been corresponding after multiples request and back and forth via email and I have yet to receive my refund. I was even asked for my bank account information stating to that they would refund my money that way. I am not giving any information to a company who should be able to refund it back to my PayPal account. I have received refunds from other companies via Paypal why can't they refund the same way. I am very disappointed and will be throwing away the other items that I purchased from this company as I am not feeling like I can't trust this company.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
They'll charge you for orders after getting this error. No confirmation email sent and I even made an order through my account. The order does not show up to my account at all either despite being a member. Had to file a chargeback with my credit card for fraud. Don't use this company.
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
I ordered a Christmas sweater from Spencer gifts on Oct 15th, said item was in stock, would ship within 24 hours. I Paid for fast ship to get in 2-3 days. 12 days later says it still has not even shipped. If you call, the wait time says 2.5 to 3.5 hours wait time, if you leave your # they never call back. I'm trying to cancel to get $ back, but thats next to impossible. HORRIBLE CUSTOMER SERVICE!
Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
Not to long ago purchased a chucky doll that must been broken and now it's hard to hear back from them not even a exchange.
Good evening, we are sorry to hear about your recent experience. Your feedback is important as we are always striving to improve our guest experience. We appreciate you bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
Literally, every other online retailer is exponentially faster. I've ordered hand made jewelry to my exact specifications with fine engraving and it was shipped out faster than this joke of a company. You can never find the size you require in the store and ordering it simply amounts to them taking your money. Order from Amazon, EBay, Stay, Mercari so as to avoid the inevitable headache.
Good evening, we are sorry to hear about your recent experience. Your feedback is important as we are always striving to improve our guest experience. We appreciate you bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.
From the business
From gag gifts to great gifts, outrageous guys tees, funny tees and custom tees, you can get it all at Spencer's. We have lava lamps, blacklights, beer pong and bachelorette party stuff!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening! We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.