SpiritHalloweenReviews 403

Spirit Halloween. BIGGEST SCAM EVER!

My son wanted a Deadpool costume for Halloween. I ordered it online in Canada and a couple of weeks later I still hadn't received it and so I checked the tracking. For some reason it was returned to shipper before it even made it halfway to me. Was in contact with a customer service representative who immediately gave me a full refund. Went to reorder it online because my son desperately wants this costume only to see it was no longer available in the size I wanted and no guarantees if it would be restocked.

I have a friend in Pennsylvania and she agreed to pick one up for me at a store there. I ordered an online pick up for that store and she mailed it to me. Just got the costume and it's defective. One of the eyes is sewn on upside down and is unusable.

Contacted a customer service rep and was told they'd send me a replacement mask. They later emailed me on October 18th to tell me they couldn't find one to send me and I had two options. Keep the costume with an unusable mask and get a 25% refund. Or return it and my son still has no costume. I couldn't get a refund on the $50+ it cost for my friend to ship it to me in Canada. AND I can't get a replacement costume for my son because there's not enough time. Then on the same day October 18th, they emailed and said returns ended on October 18th. 🙄🙄🙄🙄 But I could exchange it at my nearest Spirit Halloween store until October 24th. My nearest store is a three day drive away. I'm beyond upset with the crappy service of this company and will NEVER do business with them again, and I will discourage others as well. They basically said to me we have your money, too bad for you.

My son ended up going trick or treating with a maskless deadpool costume. It was terrible.

I will never order anything from Spirit again! They take way too long to ship and their shipping tracker is not accurate. I ordered costumes on Oct 10 and they didnt come until October 30! We missed some of the Halloween events because of their disorganization. I then rush ordered costumes for 2day shipping and only 1 costume came within 2 days! Spirit was the only vendor who had the costumes in the sizes we needed, so I was forced to order the backup costumes from them.
Their customer service reps are rude and don't help at all. They will admit they made an error, but do nothing to compensate for it. Plus their costumes are overpriced! Stay away!

I ordered a costume on 10/22. I paid for expedited shipping to be delivered by 10/26. It did not arrive until 10/30,4 days after it was supposed to for expedited shipping. I also can't return it because the return window was closed before it even arrived. Customer service was terrible. No refund, as their return window has already closed. BEFORE my order was even shipped out. Amazing.

For as long as i can remember, spirit Halloween was one of the best places to be as a teenager out of high school on a weekend with your friends. Now that I am an adult I see things differently. The products they sell even the most expensive will last maybe 2 years tops! So if I spent 500 on a animatronic its trash in 2 years. Not only is this a environmental disaster its a money scheme. Sprit Halloween does this on purpose, it is their financial expectation and built into their business model. Spirit Halloween, it does not have to be this way! You and your executives and L1's can change this and make it great again!

The bad attitude of the employee and the manager means that I will never return to this store, the treatment is horrible and the unwillingness to work, first they don't help you with anything and then when it comes time to get paid the person who served me is thin or not I know how to define it as a wig, he insisted to the point of feeling bad for me to donate, on more than 4 occasions he told me that you are not going to donate, I can't believe that you don't donate, after reiterating that I don't donate and charging me, I realize that the item but the tax was $48.14 and I see something else for 0.86 I asked him and he told me that this was roundabout, this insulted me because it is my money and I give it or spend it on whatever I want, I told him that it was disrespectful and he He said that he couldn't give it back to me, already very insulted I told him to give me back all my money and at that moment the manager arrived supporting him but seeing my determination that he would have to return my money so he agreed to return it, the two of them told me not to return the store, of course I will not return but not because they asked for it, I will not return because I don't feel like it, it is sad for a company to have workers like this, it is these workers who lead it to ruin, store located in Mall of The Americas

I purchased a costume early October 2023 and Spirit Halloween sent me a Xlarge when I ordered a medium. I immediately returned the costume. I had to pay the return shipping cost even though it was their fault for sending me the wrong size. After 3 weeks no refund received. I called customer service, and they told me I would receive the refund within 21 days. After 21 days I still hadn't received the refund. I contacted them again and I was informed there was an issue processing the refund and they would have to do it manually and it would take another 21 days. Again, no refund after 21 days. I called again end of December and I was told that the manual refund submission did not go through, and they would expediate the refund via a check. It's now Jan. 9 and I still haven't receive a check. I called again and was informed that their finance department has not yet issued the check. It's like they are hoping we will give up trying to get our refund so that they can keep our money. I have never experienced anything like with any other store. I will never purchase from this store again. Buyers beware!

A FRIEND AND I HAVE BOUGHT A TOTAL OF 7 INFLATABLE COSTUMES FOR $100 A PIECE AND MOST THE FANS CRAP OUT WITHIN AN HOUR OR SO OF USE. THEY DO NOT SELL REPLACEMENT FANS NOR DO THEY TRY TO RESLOVE THE ISSUE. DISGUSTING REALLY. DO BETTER SPIRIT HALLOWEEN...UP THE QUALITY FOR THE PRICES OF YOUR MERCHANDISE

I see other people are having the exact same issue as me. I placed an order near the end of October, and it arrived 11/1/23 completely busted. I contacted customer service a few days later, and I was told I'd be getting a full refund within 21 days. It is now 12/11/23 and I have received nothing. I haven't gotten a reimbursement for the shipping fee, taxes, or the item itself. I've contacted customer service multiple times, and it's always the same response. Here is exactly what they claim: "Thank you for your correspondence. We have processed a full refund for the total amount of your order. You shall receive the shipping and tax refund post, and then the actual amount. Please note that it may take approximately 7-14 business days for the refund to reflect on the original payment method that was used." As I've stated before, I have received absolutely nothing. The only positive I can say is that the base of the item is still intact, so I at least have something to show for my efforts. I will not be ordering from this company online again anytime soon.

Do your shopping in person. Not online. Waiting for my refund since September. It's now the 7th of December. Costumer service is unprofessional. They give me a different story every time i call. They seam like they don't know what they are doing. Even store employees dislike online. Buyer beware. Before i ordered from them i was warned. So now i'll warn everyone.

Just like another person said in their review, this company has owed us a refund for an entire month. They literally cancelled our order and then said they'd be refunding our credit card. Every time I contact them they say it can take up to 21 business days. It's now been over 21 business days and we just keep getting the runaround. As far as we are concerned this company has stolen money from us. Never order or purchase from them, they are quite literally the worst company I have ever dealt with.

There refund policy is absurd I waited for weeks for costumes i never got plus waiting a whole month for a refund why is that they need to change there policy and do better job at customer service when u call and ask question the lady I spoke to name Emily was rude and the guy I spoke to act like they didn't know what to tell me and kept giving me the run around the prices are outrageous but it horribly wrong when u do purchase from them and you can't even get what you purchase and still suffer because u waiting a whole month for a refund

I will never ever return to another spirit halloween store again! They deserve no stars. I have been waiting for a refund for over a month now. I have called twice and been going back and forth via email trying to retrieve my refund. I was told that it would be taken care but I am still waiting. I have never had this much trouble from any retail store like spirit halloween. They seem to love taking peoples money and not returning it. Worst place ever! What a scam!

I had my name on the list for objects they had on this display. My name was towards the top the list nobody else was in front of me to get a item gargoyle. I was told by management I would get one and they would call me. They never called me and I never got one. I called them and complained and they said they would get hold of me and they never did.
Liars, deceitful people, overprice products. I'll NEVER shop there again!

I bought my grandson a Marshmallow light up mask. There were 2 left. I took one up to the clerk and was told it was 25% off because it was missing the remote. So I went and grabbed the other one and paid full price. Got home and opened up the box. No remote inside. Called the 800 number on my receipt. Told to take a picture of my receipt and email it to them. 2 days later I received a response. Sorry, the clerk was misinformed. Never heard nothing back. I should have taken the other one and saved 25%. Bunch of BS

I only gave 1 star because I have to give them something in order to leave a review. I ordered on October 26 and paid for overnight shipping and it said I would receive my package by October 30. I needed it by the 31st so that would have been perfect. But it didn't come when it was supposed to. I didn't get it until November 3. I am very unhappy and dissatisfied with the whole experience. I want to return everything and I want a refund and a refund for shipping as well. I tried calling and it says my wait time is between 10 to 16 hours that's unheard of. Now it's saying I can't even return it for a refund. This place is a scam! I have the package unopened and I want to return everything and i want my hard earn money back! I would NOT recommend and I will NEVER order from here again! Worst place ever and worst experience ever.

If you're looking for a costume don't buy from them go to a Party City store or something. An actually store that sticks around that doesn't come seasonal. The worker there told me that I am able to exchange / refund due to me buying the product after the date they specifically said said refunds stop. Y'all places be so damn money hungry. This was my first and will be my last time purchasing from any of the Spirit Halloween.

We bought an inflatable t-rex on October 29th and we kept it packaged until the 31st to use it. The fan malfunctioned almost immediately! I took it back for a refund and because it was after the 26th, they won't take it back. It was just shy of $75 spent. There was no signage stating the return policy and no cashier made us aware. The only "warning" we got was on the receipt! AFTER it was purchased! The employees were less than accommodating to say the least. What a HORRIBLE company. They won't be getting my business again.

The costumes are way to overpriced and poorly made, made with cheap fabric that doesn't last and really lowered my expectations... Spirit halloween ruined my favourite holiday.

Bought inflatable dino for my 7 year old put costume on last night and fan wouldn't work, went back to store wouldn't exchange it or return it for something new said could fix fan lady glued it we went to ONE house fan went out my sons holloween was ruined been buying from them for 16 years never again after this

Bought an inflatable dinosaur from Stoney creek location. My grandson put it on for his school party on Halloween day the fan stopped working within 15 minutes I took it off of him and went to store. Clerks there were not professional or helpful the manager tried a couple of crap fans from the back none worked. Their return or exchange program is a complete joke. I bought a cheaper inflatable took the fan out of it and put it in my original costume. At the end of it I'm out another 65 dollars and will never buy the crap in this store again. Stop getting your clerks from the nearest methadone clinic