XEReviews 230

Tried to send USD to my home country for family expenses (Mom and Dad are aging). Accepted my transfer, however, a day later, they closed my account closed for no reason, and nothing asked.

0/10 Not recommended.

Just like everyone else here, I applied for a money transfer and after they got all my sensitive info including my SS# I thought I was good to go when I hit the transfer complete. Few days later BOOM account canceled and it would be up to 10 to see my refund back in my bank. I wish I would have did my research about XE!

I inititiated a big transfer on 14th and transferred the money immediately. My transaction got cancelled and I was told they refunded my money on 15th. Talked to my bank and they confirmed no refund was done. My bank asked for ARN so that they may trace the money and XE has not sent the info despite numerous reminders. It shows clearly they are telling lies and have not refunded my money back. It has been almost a week and still nothing. I will never use XE again.

XE.com randomly canceled a contract (at their discretion) AFTER they took my money. XE.com can not or will not specify a refund date. They are also not paying me interest on the free loan they are now enjoying. I noticed other reviews on the internet claiming refunds still not processed after 20-30 days. I am filing complaints with relevant government, consumer, and regulatory agencies.

XE shows you and exchange rate thats attactive but simply takes your funds without sending the transfer.
Did eight transfers, problems with three of them No refund on the lat

I sent about 4 or 5 international xfers using debit card as it seemed the fastest method. Then when I sent about $xxx.xx the 5th time to help pay for overseas medical expenses, I notice that I received an email that my account was closed with absolutely no reason given on the same day as the transfer. That any pending funds in my account would be refunded within about 7 days. When I logged into my account, a popup stated "Unable to send money". The CSR in their chat support stated, my account is not closed and my issue will be elevated. Which source is more credible: An unrecorded chat response from an unknown CSR or an official email from Xe? Both sources contradicted each other.
Later in the day, when I attempted to login to the XE portal, it logged me right out as if my account had been restricted for logins. Now I don't even have access to the site nor any of my transactions. Hopefully I will get my refund within the stated period, but I am not too confident when I read other reviews. Caveat Emptor! Stay tuned, this is not over yet as my refund has not be completed. Going back to Wise. BTW, my bank debit transaction describes this transaction as "clothing", which I did not enter.

I made a transfer with xe option and my account was closed, the receiver did receive my transfer and my account still remains close but I got help from a woman I read about a review about her. Tamra Maivu helped thought the process and I filed a case. She can be contacted on IG via@ tamra_maivu. She is always very recommendable and relatable. If you have save issue, I will advise you contact her.

I used Xe for 7 transactions and was very pleased. But for no reason, they canceled my account. I spoke with them on the phone and via email and was assured they fixed the problem. Nope, they didn't - my account remained closed. After asking them a 4th time to resolve the issue, they sent an email saying they were unable to assist me any further and my account would remain closed. I switched to another online money transfer service and haven't had any problems.

They have fraud hidden fees. Customer service sucks.
They will do nothing and tell you that you should have read all information in the Info library.
Don't use them. This is a fraud company. Stole my money.

Always delay In deposit
Abrupt account closer without prior intimation
Not to use Xe service rest of your life

I had sent money several times through Xe to my wife, who is helping her family in Colombia. Today, I started a transaction. They withdrew money from my bank account, then shut me down 15 minutes later! Supposedly, I will get my money back in as many as 7 days. They said they would not give any explanation, but it is part of their anti money laundering policy, and my information would be kept on file for 6 years! Is this some kind of joke?

They closed my account for no reason. I have made a transfer to my brother in law and they canceled the transaction, when I called they told me that the reception's bank canceled the transfer. I tried again today to send money directly to my sister and 5 minutes later after they took the money from my account I got an email saying that my account has been closed. Hopefully I do not get flagged with other companies. I truly believe that this is the worst financial firm out there.

I had been an XE customer for many years. My debit and transfer banks never changed. Bank accounts never changed. The last time I logged into XE, I was told my bank accounts were not verified, and I would have to go thru a verification process. At some point during this process, something failed, and the bank accounts could not be verified. I called customer service, and the rep told me what to do to fix things. I did as instructed, but I still received a failure message that the bank accounts could not be verified once again. I called again, and was told to try something else. Same result...failure. The next call gave me a rep who said what has happened will be reviewed by their in-house "team." I got no response from them. I tried to log in again, and a message appeared that said the account was closed. I called again and asked why, but the rep said customer service was not authorized to tell me why my XE account was closed. I asked to speak to someone on the "team". I was told that was not possible. I gave up after having wasted many hours with this online XE mess and incompetent customer service.

Something seems badly wrong with this company. Whenever I get a chance, I tell those interested in money transfers to stay away from XE.

While researching several money transfer options, I've discovered that XE's rates were "the best", and almost fell for them. However, a few red flags stopped me short from proceeding.
First, the "account manager" was trying to impose "the feeling of losing out", being at the same time quite impolite.
Second, the "account verification" process was very cumbersome, and I had to submit my driver license and a selfie several times, while being "denied" a few times by their "compliance team". It was "successful" only after some five attempts and several calls/emails to them.
Third, there are NO native English speakers at the company, at least, at the customer service side.
Fourth, the company is located in Toronto, yet there is no chance to find it either on any map or even in any real review.
Fifth, they "DBA", or "Do Business As", while the registered company name is different, and it is NOT registered in Canada. Instead, there are a few strange outdated links to US companies, that are also quite a problem to find.
Sixth, and the most suspicious one was, when the "account manager" asked for my Social Security number, claiming this is their procedure. After I asked how the SSN was going to be used, he murmured something like "it will be stored in our system". Needless to say that they are NOT a government-operated organization, and has nothing to do with SSNs. Moreover, on their very website it is stated that they "will never solicit SSNs in e-mails or any other form except their system".

So, despite the transfer cost and exchange rate USD/EUR they offered was quite better than rivals', and despite a lot of [obviously paid] positive reviews all over the Internet, it stunk quite fishy to me to trust them.

Their app doesn't work. They stopped my account for sending 25 dollars to Kenya. They are stupid. Please don't use them. Those are a few others that are good. Which policeing organization monitors these companies. Money laundering. 25 dollars? Just ridiculous. They should be shut down. Not honest people. Aaron C

What should have been a simple 1-3 working day international funds transfer has turned into a 16 day case of the missing AU$27k. XE tells me the transfer is being screened by the Recipients bank but is withholding crucial contact details and the Recipients bank says it has not received the funds. Customer service staff keeping "reaching out" to their team members but noone is coming to the rescue. I regret not using my Bank for this transfer and will never use them again. I highly advise AGAINST using XE.com for international transfer. The amount of time I have wasted trying to solve this issue continues to mount.

Created my account, send them my id a selfie, everting. Process verified. Tried to do a transfer, there was an error. It was late and i decided to tried again next morning. Surprise account closed for no reason. Tried via their chat support thing, hours later i see an email saying. We close your account. That's these company is a joke. They now have my data and there's nothing i can do.

My business had used XE in the past to pay suppliers in Europe. Recently, our account was put on hold for what they say was inactivity. I have called 5 times over the past two weeks to no avail. XE has the absolute worst customer service, avoid at all cost. How this company stays in business is beyond me.

Jim Lawrence
President
RSS Inc.

I attempted to utilize your service for a money transfer to the UAE, and I must express my dissatisfaction with the experience. Initially, I made an error with the recipient's name, which I acknowledge was my mistake. However, when I attempted to correct this using the app's feature to edit the recipient's name, I encountered multiple errors. This led me to cancel the transfer, which was a frustrating process. Subsequently, I attempted to send the money a second time. The app indicated that the money would be delivered within minutes, but a day has passed and the transfer is still pending. Moreover, the funds from the initial canceled transfer have not been refunded to my account.

My interactions with your customer service have been disappointing. The responses have been slow and lack the urgency that this situation warrants. It's crucial to understand the importance of timely money transfers, especially when customers like myself have urgent needs. I understand the importance of profit, but I firmly believe that customer satisfaction should always be the top priority. A quick and efficient resolution service is key to achieving this.I hope you take this feedback into consideration and make the necessary improvements to your service. I believe that resolving my issue promptly would be a step in the right direction towards retaining a dissatisfied customer like myself.