website thubmnail of Yodle

YodleReviews 1,688

4.0

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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

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New Jersey
1 review
6 helpful votes
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They get you on the cost per click mark-up - Sounded too good to be true - custom this and that (although no flash) for website, only in for a couple of grand, and then the budget gets consumed by cost per clicks at multiples of what we used to pay when we managed the campaigns directly with AdWord and Yahoo Search etc.

You get what you pay for...

Date of experience: February 11, 2009
Maryland
1 review
13 helpful votes
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Couldn't be more DISSAPOINTED with Yodle - Couldn't be more DISSAPOINTED with Yodle.com. The call recording is nice, but it is about the only feature you get beyond regular PPC with low cost (or no cost) analytic tools. And what do you pay in return... 2 to 4 times the average cost per click of doing it on your own. This makes each click almost the same cost as a verified lead through lead and referral websites. In the end EVERY click on average is costing $10. I set out with a $500 budget and I'm getting 50 clicks... yes a whopping 50 clicks. When I signed up they said I should average 75-150 which I was fine with. With an average conversion rate (which just means they contact you) of 1%-3% I can hope to get half or a couple of contacts every month. And what did those contacts turn out being... people seeking employment, people seeking to sell me stuff, competitors trying to get information. Added to that a fair number of the clicks were from out of market areas. I wish my experience was different but I have a client in a different field in the same general market who has had the same exact experience. Can't wait for my mandatory 3 month trial to end and wish they would just refund my account balance to cut my losses.

Date of experience: January 27, 2009