Reviews are the first thing I check when I want to make a major purchase, so I know the importance of an HONEST review. I focus on the good and never complain about "normal" hiccups of daily business. I know of one site that I LOVE, but gets consistently bad reviews- Listia. Most of the bad reviews are bc, yes, you get free stuff, but not all sellers offer free shipping. I WON'T give them a bad review bc you can search "free shipping only".