ArtFireReviews 436

Just become a seller on the Artfire.com. Pay for $20/month for a selling plan with additional 9% of combination fee. That's all I see on the plan. Listed over 900 items in the month of July/2015. Sold only 2 items. And last week I got a bills for the commission selling, and I was very surprised because they added more 3% on each items sell. So I end up paying 12%. Email them ask why I got the additional 3%. They email me back saying that is the Hidden fee for commercial top-level category. And I still don't know what's it. If you want to because a seller, just stick with Etsy. This site is totally not worth a try. Many hidden fee and not many traffics. Listed over 900 items in 30days and got 2 items sold. Lost money, wasted time.

This is going back 2 years ago but couldn't find a place to put in my review until now, I bought some eyeshadows from a store that was Called hi fi cosmetics, after two weeks nothing came so I contacted the seller via email and she said they are on their way, another week went and still nothing so I contacted her again this time she didn't reply to my email, the eyeshadows never came and I found out that hi fi cosmetics shut down, it was my first purchase on artfire and because of the experience I had I haven't used the site at all since, I have had a much better experience with etsy than I had with artfire and I reccomend to stay away from artfire and you will find better stuff at etsy and as it was the first and last purchase I would ever make on artfire.

On May 13,2015 I made an order with Butterfly Bowtique. I paid $55 for a bubble guppies tutu outfit for my daughters 2nd birthday to wear on her birthday. She said her turn around time was 3-4 weeks from payment to shipment. Well I emailed her the first time & she replied back saying every item is made to order so it will take 3-4 weeks from payment to shipment & said once its finished I would get a confirmation with my tracking numberoonce the label was printed. Well I emailed her 3 times and no response. I even went on her actual website and sent a message through there as well and still nothing. It is now going on what 6 weeks? And still nothing. No refund and no package. Pisses me off that someone could be so cold hearted to rip me off $55 and also do this to a 2 year old for her birthday. I had wanted it by June 12 but of course that didn't happen. I don't know what to do or who to report this person to. I will never order from this site to just be on the safe side. Yeah everyone on here may not be bad sellers but sorry I'm not going to take that chance.

I bought a leather satchel from GenuineProducts on ArtFire. This bag fell apart after 2 weeks of use, the lining split and frayed and not only that but the glue that was used oozed through the material and made all of my items sticky! This company wouldn't reply with their address, finally when they did, I sent it back, I still have pictures of the terrible quality of the bag and they still refuse to refund my money! I have spent so much money with nothing to show for it, save yourself the trouble!

I have a store on Etsy (wonderful) does really well and fantastic customer service. I have a similar store on ArtFire and after over 300 apparent listing views not a sale so far!... I have failed many times to get the google analytic code to work (to verify listing views) I have now decided to close my ArtFire store. I read so many wonderful good things about about being a seller on ArtFire, but I firmly believe now that they have created successfully a site that is over hyped to catch small fish just like me.

Sellers: Avoid! Don't use sites that charge a monthly or yearly flat fee.

I was impressed with what I had read about AF and thought that I would take a chance in selling my jewelry. AF stated that they would not be able to respond to any questions UNTIL i was a paying seller. Sounded fair enough - MY plan was $12.95 mo. T took 3 months to set up my shop ( worked 40 hrs a week) In any event, around month 3 I was stuck so decided to send an email -- I receievd an immediate reply advising that t a customer service rep would get back to me w/in 48 hrs. Sounded reasonable to me. Well guess what? NEVER heard one word back from them. By this time I had invested SO much time and money - I will spare you the detail. I stayed w/ them 7 months -never made one sale - never receievd one comment - Ironically I would easily sell my pieces right off of my body SIMPLE!---- It would be easy for me to blame AF but I have to say I only have myself to blame - Should have EXITED 48 hrs after no reply from customer service. They promised to reply and they did not. Shame on you AF for not having the decency to honor your word to your sellers. A few other red flags but I think its best that I keep them private. Thanks ARTFIRE for a NIGHTMARE experience.

I paid $20 dollars for monthly fee in order to sell on Artfire. After two days, my account had been cloesed. I sent many email to Artfire, no response. I have no choice to file the complain with BBB. Firstly, your response is very general, you did not indicate which policy I violate. You provided the websites with thousands of pages which customer can not read them forever. You did not provide the answer. Secondly, your advertisement is misleading customers. Your advertisement did not clearly state that monthly subscription fee will not be refunded if Artfire close sellers's account. Only state as 14 days trial, and money back guarantee. Thirdly, other sellers are still selling as exact same item as I do on Artfire. That means sellers selling same items, some of them will violate the policy, some will not, all depends on Artfire's decision.
Finally, Artfire will not give any warning to sellers regarding for violation. They can charge sellers' monthly fee and suddenly close the accounts, because of very general reason of violation of policy.
The business model of Artfire seems to lure customer to subscribe the monthly plan, and suddenly close your account and tell you the violation of policy without refund and keep charging credit card.
I spent hours and hours in order to get $20 dollars back.The reason is very simple.The $20 is belonging to me. I get charged without getting the service from Artfire. I want to share the experience with others in order to become as same the victim as me.

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This seller requested payment by money order only. (no paypal or credit card). I ordered almost 4 weeks ago & have not received my order or any email telling me that it even got shipped. I left many emails at all the contacts on the site of purchase & have had no response to any of them. Artfire, paradise & a hotmail address. I can only assume it must be a scam.

I am an artisan and have an Etsy store and a store on Storenvy.com. I wanted to expand my sales so I created an account on Artfire.com.
After trying to setup my store for about an hour and being frustrated with the site I finally gave up. I was able to create an account, write a bio and upload a photo to use as my profile pic but wasn't able to do anything else. I read the FAQ page and tried to figure out why I am not able to list my products.
The website claims that it is free for sellers to sell their products but I don't believe this is true. I am not saying 100% that this is not so because I may have overlooked something on the site that isn't allowing me to list my items for sale. I DO know that I am pretty good at navigating around on sites like Artfire.com and as I stated, I have an Etsy.com store. Etsy is not free to use and it clearly states that when you create an account to sell.
Artfire.com appears to not be free as well and I have yet to find a "contact us" feature on the site. There is a forum and I did post my concerns there.
I don't want to give Artfire.com a negative review because I haven't been able to use it yet. I am just saying that I don't believe it is absolutely free to use.

DO NOT TRUST THIS SHOP! I bought 3 handpainted clay whistle necklaces for my child. They never came, I did not receive any reply for the emails I have sent, and the money was never returned.

I purchased a Vintage Blue Ball Mason Canning Jar Soap Dispenser on Artfire (countrybarn 2011) on October 7,2014. I waited and waited for some type of email showing that my order was being mailed. I finally sent them an email asking about my order and never received a response. I just received an email on 11/10/14 telling me my item was being mailed. I no long want this item and after reading the Better Business Bureau complaints and the complaints on this site I am stuck with the item. Artfire has the same response on all of the BBB complaints. I will not do business with them again.

Just to let folks know even though they said it was mailed I never received it. They finally refunded me my money; however, I will never do business with them again.