ArtFireReviews 436

This is a dishonest company with difficult customer service. They only allow you to communicate with them through email - I was never able to find a phone number and when I asked in the email if there was someone I could speak with on the phone, the representative I was working with ignored my request. I was only registered as a seller for a few days and within those days they took a good amount of my money and refused to give it back when I closed my account less than a week later.

Long story short, don't work with this company.

I ORDERED AN VARSITY JACKET FOR MY DAUGHTER ALMOST 2 MONTHS AGO AND NEVER RECEIVED IT. THEY TOOK MY MONEY BUT NEVER SENT OUT MY DAUGHTER JACKET. MY DAUGHTER WAS REALLY LOOKING FORWARD TO GETTING HER JACKET. ITS A SCAM. I HAVE EMAILED THEM SEVERAL TIMES AND NO RESPONSE. IT'S SAD HOW ARTFIRE CAN GET AWAY WITH THIS CRIME. DO NOT EVER ORDER FROM THEM. YOU WILL NOT RECEIVE YOUR ORDER! WHAT CAN I DO TO GET MY MONEY BACK? THEY SHOULD BE IN JAIL.

We've been selling via Artfire as well as other platforms online for years, then all of the sudden we're lock out from Artfire for no reason. Post contacting Artfire, only Facebook works guys, there is no email contact, we tried, did not work. Anyway, the problem is they claim we have a unprocessed order. We keep better records than Thomas Jefferson and show them that that order was shipped and delivered 2 months ago-that somehow their system had a bubu and lock us out. There were no email warning or inquiry, had no problem withdrawing account payment form us-they set that up very well... just close the door on us. During and after our communication with them, there were no apologizes of any kind or professional manner in dealing with problems originated by their poor system, as if the whole thing was run by some teenagers... bad experience over all.

Don't bother trying to sell there. They don't need your business. That's the attitude you will get once you have paid them to sell there.
They lured me in with their promo of $35.85 for 3 months. No contract, blah blah blah. They immediately take out $35.85 plus $5. I found their platform is crap (very illogical, very confusing, pictures take FOREVER to upload onto their website, even using a. Csv file as they have listed on their site doesn't integrate properly, you will still have to go in and manually fix every single listing before it can even become live). If you ask for help, they are short as if it's a bother.
If you are dissatisfied and cancel. Don't bother trying to get your money back or trying to speak with someone. They are useless. Had to file a dispute with Paypal to get my $5 plus the additional $18 they took back)-no refund for the $35.85 for services they half a**ed provided. Had to have Paypal cancel the contract w/them so they could no longer take money from my account.
They will not prorate a refund for you even if you have only used 2 weeks of their 3 months. The "No Contract" is a scam. Once you pay for 3 months, that is your contract--even though it is not stated on their promo, which they should.
Yeah, learn from my mistake. There is no traffic there either so not only will you waste money, you'll also waste time.

Order leggings for my wife for christmas. Got the run around and day 15 and still nothing. Was told it was at the post office cause there was no address given. If no address was given how did you know to send it to the post office around the corner from me. Finally went to the post office and what do you know they have no package for me and have no clue what I'm talking about. This place is a joke and fraudulent. Stay away I never recommend this place. Run

Ok so i deactivated all my listings to close my shop. But hey! They just reactivated all my listings and took 60$ from my credit card! So i deleted all my listings and wrote to support to close my shop. And what do you think?! They took another 12$ from my credit card because i hav no listings and this means i need a new plan for my shop which is a "per month" whatever i do. So now i have to close my credit card. I whish i could go into court.

I ordered a bathrobe. After making the online payment and a week of waiting got an email saying "this bathrobe has been out of stock for a while. Wld you be interested in a pj set? We also have slippers"
I replied telling them to mark it as out of stock going forward and pls refund my money. She said she will consult with her boss. That was the last time I heard from her.
I feel like this website is a well thought out internet scam. Just wanted some way to let ppl know never to buy from here.

Adrianezh, is the person we got our birthday cake topper from and cheap packages your cake topper in a small box and ships it to you. Ours broke because the box was too small, plus and her contract it states how exactly she should shift your product and she does not ship it that way. So because she didn't ship it the way she was supposed to and stuffed it in a small box, or cake topper broke. She will not email back if your product is broken and she will not refund you any money either. The cake topper cost $50 and we received it broken.

1) They take 2 biz days to respond.
2) They don't read the emails; rather they blindly respond to a few words -- thus, your 2 days have now expanded into 4 days or more.
3) I had to make the same request 3 & 4 times because they did not read emails thoroughly.
4) There are hidden details which don't come up until you're ready to open your shop. I told them that all info like this needs to be revealed upfront.
5) I spent about 3 weeks trying to open a shop -- what with the delays & the staff not understanding English, I ended up asking them to delete my account.
6) Even when you follow the directions, their directions are scrambled, not clear, one hand does not know what the other is doing -- NO ONE IS MINDING THE SHOP!

KEEP AWAY FROM ARTFIRE

I ordered a decal to make a t-shirt for my daughter's 5th birthday. Ordered 18 days before her b'day, It is now 10 days AFTER and it still has not arrived. Paid on my PayPal account and 2 weeks later nothing has arrived. Luckily I can file a complaint through PayPal. It was not expensive but in the end there was no response from several emails to the seller, and we made our own decal and t-shirt in about 30 minutes, so no excuse is acceptable. They only had to send a decal. Ridiculous. Take this site DOWN!

I have been selling on Artfire for years and am a legacy seller. It was once a great site selling nice handmade and designed items from a great variety of artisans. There are still great shop owners who care about their craft and clients. I am one of those. I have kept my shop open and have sales but ETSY (sexy2wear) and my own site do much better. I work hard on providing great customer service and custom body jewelry designs. I have purchased from several vendors on Artfire and have had good experiences. It is very disconcerting to read all the negative reviews on here. I do believe they need to have a better resolution process for unsatisfied clients if the shop does not resolve the issue. Since Artfire is a conglomerate of many shops it's hard to rate the individual shops except based on each purchase. Therefore I'm rating my shop based on my own feedback. Lol