ArtFireReviews 436

Ordered a leather messenger bag for school from the seller "Genuine Products.com" through Artfire.com. My credit card was charged. While waiting for my item to arrive, I tried to access my order through the sellers website and they completely fell off the face of the earth. Absolutely no way to get a hold of them. Emailed Artfire to inquire and did not get a response. Now I am over $100 in the hole and still have no bag. Very upsetting. If anyone has any contact info for this seller, I have a baseball bat with their name on it. What a scam.

I think some clarification is needed: Artfire consists of many individually owned shops, with their own ratings, reviews, policies, etc. Just like shopping on Etsy or Amazon

I love Artfire! I have bought from this site almost ever since they opened and never had a problem. I also have a store there. I had a store on etsy, til for no reason at all I was kicked out. I never posted anything derogatory on the web or their forums. I tried to log into etsy one day and poof! My etsy store was gone, my user id didn't work and neither did my password. I'll stick with Artfire. There are good sellers and bad sellers. Artfire should not be judged by the few bad apples.

I ordered a handmade rosary prayer beads for $113.00 from a dealer/seller. It was to be a very special gift, something that could become a family heirloom. When I inquired several times, I had several excuses (1 was has they were picking out a beautiful box to put it in) Finally, no more replies. I turned to Art Fire customer service for any suggestions that I could do, any recourse -- nothing... Please DO NOT SELL OR BUY FROM THIS SITE. DON'T TAKE THE CHANCE!

I have two shops on ArtFire, and I love it there. The customer service provided by the AF staff can't be beat. They clearly understand that without their sellers, they have no business, so they cater to our needs better than any other venue I sell on, including Etsy. The tools they provide for us (the sellers) are plentiful, and I find the site to be easy to navigate and work on. The forums are full of helpful information, and helpful sellers who enjoy helping newbies (and confused oldies) with their shops.

I also shop on AF a lot, and have never been disappointed with a product or the way I was treated by a seller. I've purchased supplies, handmade bags, scarves, bath and body products, crocheted gloves, fine art, jewelry, wood work, and countless other items. It's not very often that I can't find exactly what I'm looking for on ArtFire when it comes to something unique and handmade.

For people to blame ArtFire when they get burned by a specific seller isn't really fair. ArtFire has nothing to do with that, but they will try to contact sellers when there's a problem, and if the problems persist, they close the shop. They don't want our shoppers to be ripped off! There isn't anything they can really do if something like this happens because ArtFire doesn't have the money, the seller does. That's why it's very important to file a dispute with PayPal or your credit card company within the 45 day window when there's a problem, whether it happens on ArtFire, Etsy, Zibbet, eBay, or anywhere else.

Ordered a pair of earrings from Art Fire, wore them once, they broke (not my fault), wrote to them, they didn't respond for awhile, then they said send them back, I did (AND paid for the return postage), never heard from them again even after a gazillion emails, wrote them AGAIN, asked for a refund or a replacement pair of my choice, felt they were flaky and sort of scammy from their very first email communication (apologizing for not getting back to me saying they were so busy they had over 600 orders... yeah right). Sooooo should have checked this site before buying from the cuz I see others have had the same experience. I have had such good luck with online purchasing, up until now 100% of my purchases have been wonderful, very accommodating sellers, friendly, communicative and willing to preserve their relationship with their customers. Not so with Art Fire. Stay away.

I've bought from ArtFire before and I love it! I've never had any problems from any of the sellers, I've bought different things from craft supplies to iPhone cases. Sure you need to be smart about who you buy from (just like any other site); scammers can be found everywhere online (even from the most reputable/professional sites).

It's part of our responsibility as online consumers to be weary & ask questions BEFORE buying anything. Be a smart consumer!

So I ordered two of these "wine cups."
First off, sure they have the deminsions listed, but... very poor advertising. More like a shot glass! I read wine glass and think it's big enough to have a decent glass of wine in, not a shot of it.
Second, as I said I ordered two. Paid for two, have a recipt for two. Then it took over a month to get to me, and when my package arrived, only one was there! I sent multiple emails with attached immages of what was sent to me (clearly on the box said one) and what my order said (clearly bought and paid for two) and they NEVER replied, to any of them.

This is a great site if you are a scam artist seller. Sent shirts to a seller of theirs, J&T Creations, to reconstruct. Never got them, and never got a refund for the shirts I sent, but the buyer thought they were being helpful in "extending a courtesy" in refunding her fees. The seller has vintage shirts she can resell, I am out the shirt costs, and ArtFire feels this is A Okay! Might as well just gave away money. Don't visit either vender.

I first ordered from Artfire back in Dec. 2009 (I think!)
I ordered a crocheted hat for a 3-6mo old baby.
After several emails and 2 phone calls to Artfire, the item arrived in the mail 2 months after I ordered it. (yes, it claimed to be ready-made in the description!)

Not once did I ever blaim Artfire for the seller bad manners and laziness. Artfire actually helped me get the item!

Blaiming Artfire for a bad experience with a seller is shameful and tacky!