StorenvyReviews 312

I purchased a purse which was for my niece on April 30th. I had to contact them to let them know I never received it so the seller email me and said that they mailed it out on May 15th. The tracking number kept saying that there was only a label made and no merchandise delivered to the label yet. I'll contact the customer service and customer service claim that they get quick results and they will contact me in 2 days. Well I can't get in touch with customer service or the seller so they have taken my money and I've received nothing but lies from the store and the seller. Please do not order from this company because it is a scam.

Purchased what was supposed to be a prom gown and recieved a cheap knockoff costume.
Storenvy refused to get involved. Seller offered $24 refund toward my $200+ purchase. Both suggested I resell the junk item with their stock photos (essentially advising me to scam someone else like I was. Um, no.)

I should have known better- I did but I was trying to save money & still have a beautiful dress for my daughter. Instead this was/is a nightmare.

Thank goodness we took screenshots of their empty return section & had an email we sent to verify if the dress was bad, we could return it for a full refund bcs they updated the return policy the day after we purchased.

Paypal now requires the buyer pay for shipping & the seller was betting on me not paying the extreme shipping cost back to China. Paypal will refund up to $30 & USPS shipping was $75. The seller kept saying they only accept FedEx (which was $130 to ship) - Paypal said any return with tracking was acceptable.

The service (lack there of) from both the seller and the company was horrendous. They kept sending responses that were incomplete, illegible, and screamed of fraud.

They know people are trying to save money and prey on that.

STAY AWAY.

I ordered a $100 dress and after weeks I never heard anything. When I tried to contact the company they never responded. Luckily I ordered with pay pal and while it took me over an hour on hold I was eventually able to talk to a human being that filed a claim and eventually got my money back for me. I later talked to an actual dress store and when I showed them pictures of the dress they said it retails for $800. The entire website is a scam and will never send you the product.

I thought I bought a beautiful dress--I didn't and it was horrendous. Matronly, poor quality, etc. I tried to return the dress and the customer service was AWFUL. "Jane Lee" or "Anna" was arguing with me and making me jump through hoops and questioning my decision. Jane/Anne asked for photo evidence and justification, which I quickly submitted, although most of that is on their FAQ section on returns.

My last straw was when, after all the emails and pictures I sent, and more, they said "The dress price is USD229, we need deduct the cost of transaction fee, material cost and workers cost, we will refund USD 70 for you." By the way, shipping the dress back to China via DHL was going to cost $100.

I regret wasting my money on this dress and want to warn you about my story.

I ORDERED 11/27 AND REXIEVED A TRAKING NUMBER FOR MY BLACK BUTT UGG BOOTS FOR MY HUSBANDBFOR CHRISTMAS FROM NEWBOOTS2O18. DEC8TH IT WAS SENT TO IRVINE CA TO A postbox its dec26 and I still have not received my boots I will not be out off 183$ I will report this seller and this site to my credit card company as fraudulent and go through all lengths to get back my money this will not be 183$ dollars stolen I work hard for my money Do not order from newboots2018 on store envy it's a Fraud

I cannot believe I actually purchased through this site. I am in law enforcement, I know better! When you see a deal that's too good, it is. I saw the Tiffany's horseshoe necklace for $62 and was charged $65 with fees, ok it's not much money but I might as well have handed it to a stranger for no reason.
So they are 'based out of AZ' no they are really out of China. It took the weeks to arrive and this is what I got. Please see pictures. I reported them, emailed them, in broken English they said if I don't like the product I can ship it back. I wanted the actual product. It's been two weeks of emails at 2&3 in the morning. They won't refund me or send me what I paid for. Store envy customer service can't help. Buyer beware.

They already said I can keep the fake gumball cheap plastic necklace, they will send me the authentic one, because they only have authentic Tiffany's and I will be happy.

Now we are back to I can ship the fake at my cost ($27) and get my $62 back. I will never use this site again. I will make sure no one I know does. It's my fault I own Tiffany's jewelry so I know the real thing. It's what I get for being cheap. There is no recourse, there is no way to know who is in the States or not. Better to use more secure sites. That is all I have. Good luck!

I've ordered an item for 50$ 4 months ago.
I've got the Message ''Awaiting Shipment'' for about 2 weeks, nothing changed so I decided to write them an Email and ask for the item. What did they tell me?,, My Partner (just) told me that the item isn't available anymore, you can exchange for another item instead''
They didn't contact me at all and if I wouldn't have sent them an Email, they would've probably never told me that the item isn't available and just keep the money I've paid them.

I am an idiot. I ordered 2 pairs of Ugg Bailey Bow boots in hot pink and purple, $123 each. They came 3 weeks later. Just got them--- total fakes! Wrong colors (red not hot pink and dark purple, not any official real UGG color- I have real pink and purple UGG boots. Label inside says "Made in China"--- they don't fit, glue on the outside bows, smell weird, incomplete and sloppy stitching on outside. To ship them back to China address will cost another $86. So I am out $246. HARD LESSON LEARNED. Elaine

Purchased this pink dress and the quality is HORRIBLE. NO CUSTOMER SUPPORT FROM the site or the company.

When things go wrong, everyone on this site starts quoting return policies and NON OF THEM ARE THE SAME!

BUY LOCAL ONLY