PetMedsReviews 178

Beware of this site. You'll never see your money or products again. I got scammed and then found Joren Vale through a recommendation. He's honest and efficient. I've received several successful orders from Joren without a problem.

Prior to ordering, I verified shipping policies. I ordered based on their policy of "Orders after 3pm ship next day." I then counted that I would have my dog's special food by 5 days, because that was the longest time listed. We are now on Day 6, and the food hasn't even shipped. It just says "Processing." Do NOT rely on them to actually follow their policies. Do NOT rely on them to give a sh!@# because I was told, "Go buy the food locally." If it was available locally, I'd HAPPILY buy it. Obviously, I ordered it online because it was the only place to get it. I now have to double down on my dog budget for the week, and switch their food to something "local"... is this company going to come clean up the mess that comes with switching sensitive dog's food? If I'm ordering food from an online pet pharmacy, Obviously my dogs have issues and their food isn't something easily purchased over the counter. How about your customer service actually care? How about that?

HORRIBLE, HORRIBLE CUSTOMER SERVICE. Their pharmacy you have to practically hold their hand to get anything order. I have been waiting for a $$ refund after a week after THEYA CANCELED AN ITEM after my vet approved it.!

If you care about your dog please do not use this service i paid for meds last week and my dog still doesn't have his meds i call every day and they tell me tomorrow,he still does not have them

Bad business practices. Rude customer service. Do not recommend. Happy to take my money elsewhere. This company is terrible.

Amazed to see good reviews,for that was not my experience.
First,they dragged their feet calling my vet to fill an order for pain meds my dog desperately needed. Took almost 2 weeks to get order.
You would think these geniuses would have then USED COMMON SENSE to push autofill back but instead wanted to send order out at the designated date still, which obviously wasn't needed for 2 weeks. Another inconvenience having to reconnect them
Wouldn't recommend this crap company to anyone.

Rated 1 out of 5 stars
The worst company to do business with…
The worst company to do business with in my experience. Customer service is deaf...they are on automatic and not fine tuned to customer requests. Even though we repeatedly asked for them to reach out to our vet via the online portal and to not use fax as a contact ( because our vet does not respond to fax requests) they repeatedly faxed RX confirmation requests instead of calling or using the online vet portal system. This resulted in our senior dog not getting the pain meds he requires in a timely fashion and we had to play tag with PetMeds and make constant phone calls to follow up and to track down the status of his pain meds. Now that we have stopped using PetMeds and have unsubscribed from all emails, they are still barraging us with automated emails to refill his meds. We have requested our account and all data to be deleted and to confirm deletion, and they have not. Find another company to do business with, they are completely inept. (They do not even deserve a 1 star but it is required)
Date of experience: June 01,2024

I've used this company for years for medications for two different dogs. Never had a problem with them, prices were fine, shipping speedy enough and reasonable.

Starting in late 2023 I was unable to print "invoices" for medications which are used to seek rebates or make insurance claims. I have had to wait for half an hour or longer to reach someone in customer service. Still waiting on this simple request to be addressed.

The comments from the representatives have been that the company has had IT issues with a recent upgrade. This seems consistent with an email from the CEO received today apologizing for the issues with customer service and wait times.

Seems to me the email was sent too soon since the website now says there are 21! People in front of me for a chat and an email to customer service was returned as "undeliverable."

These issues have been ongoing now for at least 4 months. I can't recommend using this company when there are other online vet pharmacies that, at least as of now, are not so screwed up.

I have used them in the past but no more. Across the top of their website they are running a special promo. 50% off flea, tick, and heartworm medicines with the code GREEN50. I had nearly a $400 order in my cart and applied the code. It took off $50, not 50%. I called them and they tell me that it's a misprint. This is deceptive practice as many will go ahead and order not realizing they only got $50 not 50%.

My veterinarian suggested I use Pet Meds for my cat's flea medication. It was my first experience with this company and saying it was a nightmare is an understatement. The purchase was completely mismanaged. I was assured they had all the information necessary from me and my vet to process the order. When I didn't receive the order in the time frame promised, I contacted customer service only to find the order had never been processed. I was then told they would overnight and that time frame was not honored. Their customer service agents are poorly trained. Wait times on the phone range from 20-30 minutes or possibly more. I would discourage all from dealing with this company. It is a frustrating, annoying experience and your pet will suffer from this company's incompetency.

My dog has been on monthly medication, theophylline. They did not ship his February medications. He ran out of the 28th. They did not notify us as to why. When I tried to call about this I was on hold for 30 minutes. I had tried to call yesterday and after 30 minutes was cut off. He has been out of his medication for 3 days. They said they will ship tomorrow on Monday. I hope to get a small supply from my Vet to holp me over.

Starting in 2024, 800 Pet Meds was a acquired by PetCare Rx for 36 million dollars. Ever since the merge I have had very horrible customer service over the phone. Totally clueless personnel and very loud back round noise in the call center. Phone connection problems, pauses on the phone, very long wait times and reps who don't speak English that well. For many years I spoke to a person over the phone in this country, mainly in their corporate office in Delray, Fl. And never had these problems. It turns out that when I called to order some products for my pet I got a call center in Africa...? When I asked the rep where I was calling she told me I was calling the US. After speaking with her ordering my pet supplies she finally came clean with me and told she works in a call center in Africa. When I received my order through email conformation she didn't apply the correct discount on my order. I guess I will have to eat the $54.73 difference and will never place another pet order with them again. I tried calling them back to maybe get my discount refunded but the phone system states, "your wait time will be 23 minutes".
I just called Chewy and got an English speaking rep located on the US. No wait time!

800petmeds over the course of two years I don't think ever shipped anything on time. Worse, most items, foods in particular, are drop shipped and 800petmeds has no control and often doesn't even know what is going on. The final straw is that their internal systems are hopelessly screwed up. They often just skip shipments without notice when they don't have or cant get an item, no notification. The autoship system will not only skip, but also double fill and double charge you. If you dare complain they ignore you and block you on social media. I will never do business with these people again, it's just hopeless.

Avoid buying from PetMeds if at all possible... I HIGHLY recommend sticking with Chewy and more reliable pet supply companies. I ordered my dog's prescription food 11 days ago and it still has not shipped. The chat function on their website is useless. I have now had multiple agents tell me that they "will have someone from our order specialist dept to contact the vendor to see what is going on with the order and tracking." The agent continued to say, "I do know it does take 2 to 3 business days for the vendor to ship out the order." When you order with Chewy you receive your item at your door 2-3 days after you order it.

My order took 6 days before it was even shipped. After a ph call they said they couldn't expedite it. Finally i got an email saying it was shipped USPS. The tracking # was invalid.
When you get great service from amazon and others petmed leaves a bad taste in your mouth.

I went here to save money on meds for my rat terrier. I will start looking for another company. First, she had a heartworm exam October 2023, and the meds were denied. She went for yearly shots 12/26/23, and I denied the heartworm exam since she just had one. This was the vet's error and not them; however, both parties have made it difficult and a pain in the tail for meds! Both parties should work together to correct the mistakes, and I should not have had to call three times! Then, they denied the gabapentin she is on. They state the vets with the pharmacy denied the meds because it was too soon to order a controlled substance. Interesting! Your customer services reps advised this wouldn't be an issue as long as the vet approved. Do they not all work together and are they not all on the same page? I work total loss insurance, and I go over and beyond to do my best. They should do the job I do and maybe get taken down notches. I deal with a lot daily, and I have to do your jobs too. Get it together! I should call once and it all be taken care of, but every time, this becomes an ordeal.

I always ordered before the shipping deadline. I always paid for overnight shipping. The medicine always arrived 3-5 days later. The last order, which I cancelled, also included medicine my pets need, but I did not order. Found out my account was placed on "auto ship", which I never agreed to. Will be looking for another pharmacy.

Let me just start by saying that the only reason I gave more than one star was because of their online customer service. My senior dog has mobility issues and requires pain meds. I placed orders over two consecutive months for the same meds for the same pet, and had issues both times that were only resolved because I called them.
First, in order to enter a different shipping address than my billing address I had to reenter my card information. This did two things: 1) It triggered a fraud alert on my card, which then was declined; and 2) It changed my billing address to be the same as my shipping address, which also resulted in a decline on my card.
Second, they never informed me that there was a problem with my order. They merely sent me an email that confirmed my order. I only found out there was a problem with my order when I logged back on to my account to check on my order, and saw the order status which read "Problem" as a hyperlink. When I clicked on the hyperlink, the exact same page loaded again in a new tab of my browser. It provided NO information about the problem with my order.
Both times I have used the website to order I have ended up calling customer service to have them complete the order. The website is useless, and I will not be using it again. I will use a different provider next time--one whose website actually works!

We had our pets medication on automatic delivery. We received a new bank card, so our order failed to process. The phone calls began and would not stop. I put them on our phones call block so it would only ring once. The phone calls continued. I cancelled the orders. I contacted customer support. They closed my account. The phone calls continued. I tried adding the number to Verizons Call Block list. It is an invalid entry. The phone calls continued. Every 2 minutes and the phone rings once as its on my phone systems call block. I will NEVER order anything from this company again. I am reporting them to the BBB.