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AlbertvilleFuneralHome Reviews Summary
The company is facing significant reputational challenges, particularly regarding its customer service approach. Reviews consistently highlight a lack of compassion and professionalism, especially during sensitive times, leading to distress among grieving families. Customers express frustration over rude interactions and perceived indifference to their needs, with financial concerns overshadowing the emotional aspects of service. While there are no notable positive aspects mentioned, the overarching sentiment reflects a strong dissatisfaction with how customers are treated, indicating a critical need for improved training and empathy in staff interactions to foster a more supportive environment.
This summary is generated by AI, based on text from customer reviews
PLEASE DO NOT take your loved ones to this place! Absolutely Disgusting, the owner Brent and his employees. Treated horribly within hours of a death in the family. So bad, we had to have our deceased loved one transferred to Adams- Brown Funeral Home. We were laughed at, screamed at, told by Thomas Carol to find a daughter that has never been found, and to figure it out! On top of that, charged $195.00 for taking our loved one three miles. My husband (Navy Officer) spoke with the owner, and Brent said that due to our experience and how badly we were treated, not to worry about the transport fee. The next day, he was rude, made excuses for the yelling, obnoxious man and asked for the $195. You can not get any worse than this place! Especially at a time like this, people should be treated with dignity and respect. This horrible business doesn't even come close! They only care about money, not families that are suffering in the worst possible way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members