business logo of Alibris UK

Alibris UKReviews 9,141

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibris UK?
grey star
grey star
grey star
grey star
grey star

Alibris UK Reviews Summary

Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.

This summary is generated by AI, based on text from customer reviews

value
4
shipping
3
quality
3
This company does not typically respond to reviews

We monitor reviews for authenticity

Ireland
1 review
0 helpful votes
Follow Neil S.
Unfollow Neil S.
Share Review
Report Review

Many thanks
January 12, 2026
Updated review

Many thanks. This is a very clear and efficient way to order good second-hand books. I look forward to receiving in good time. Keep up the good work!

Date of experience: January 2, 2026

Again, this has been a quick and easy way of obtaining...
September 27, 2025
Previous review

Again, this has been a quick and easy way of obtaining used books that I need

Date of experience: September 17, 2025
Switzerland
1 review
0 helpful votes
Follow George B.
Unfollow George B.
Share Review
Report Review

UpoupoZiouzoiuipupoup Und pziz9u ouhoihoihpiu hoihohlihp ouhoihoihpih ohilhpihpojö

Date of experience: January 1, 2026
GB
1 review
0 helpful votes
Follow Caroline W.
Unfollow Caroline W.
Share Review
Report Review

Have a previous account with you with wish I am very satisfied and have recommended to many others. I used desk top pcs and tablets to place those orders. But finding it very difficult to place my order (i. E read text) as I placed this order on my comparatively small mobile phone.

Date of experience: January 1, 2026
Greece
1 review
0 helpful votes
Follow Dimitrios S.
Unfollow Dimitrios S.
Share Review
Report Review

A great shopping experience so far, with the exception of some rare cases when the books were returned to the seller for unknown reason, without me being notified to receive them.

Date of experience: January 1, 2026
New Zealand
1 review
0 helpful votes
Follow Peter S.
Unfollow Peter S.
Share Review
Report Review

For some reason I got into a cycle trap at the checkout and couldn't continue - not sure why - I started again from the front page and then it worked.

Date of experience: December 28, 2025

The site is easy to navigate, links from bookfinder...
October 20, 2025
Previous review

The site is easy to navigate, links from bookfinder work seamlessly and enable further examination of other copies etc. etc. It also convieniently stores address payment details etc.

Date of experience: October 10, 2025
GB
1 review
0 helpful votes
Follow Peter H.
Unfollow Peter H.
Share Review
Report Review

Very smooth transaction, thanks
December 29, 2025
Updated review

Very smooth transaction, thanks. Well, what else is to be mentioned, perhaps some sesquipedalian words ought to fill up the minimum.

Date of experience: December 19, 2025

No fuss, no problems, so long as I can remember the...
July 1, 2025
Previous review

No fuss, no problems, so long as I can remember the password email combination. Many thanks.

Date of experience: June 21, 2025
GB
1 review
0 helpful votes
Follow richard w.
Unfollow richard w.
Share Review
Report Review

The third copy of this book that I've ordered
December 27, 2025
Updated review

The third copy of this book that I've ordered. Still waiting for my refund on the 2nd copy I ordered. Was going to be a Christmas present for a friend but unlikely to arrive in time now. Come on Alibris, sort it out!

Date of experience: December 17, 2025

Very poor service
December 22, 2025
Previous review

Very poor service. You cancelled one of the books I ordered from you and then had the nerve to CHARGE me postage on sending an alternative copy. I have already paid postage on the first copy ordered so in effect I am paying TWO lots of postage for one book. AND I'M STILL WAITING FOR THE REFUND ON THE FIRST COPY CANCELLATION! COME ON ALIBRIS!

Date of experience: December 12, 2025
GB
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

Generally good, though moving to the next stage in...
December 26, 2025
Updated review

Generally good, though moving to the next stage in the purchase process occasionally required two or three clicks before anything happened.

Date of experience: December 16, 2025

I'm happy to have found a DVD copy of a movie I've...
July 31, 2025
Previous review

I'm happy to have found a DVD copy of a movie I've wanted to see for some time. Straightforward to purchase.

Date of experience: July 21, 2025
GB
1 review
0 helpful votes
Follow Jeff Z.
Unfollow Jeff Z.
Share Review
Report Review

I am ordering a book from the US being shipped to the US, and am being charged International Shipping. I do not have an option to change this to domestic, but want to order the book, so I seem to be stuck.

Date of experience: December 14, 2025
GB
1 review
0 helpful votes
Follow Neil S.
Unfollow Neil S.
Share Review
Report Review

Would not process my first credit card, despite it holding several thousands of Pounds Sterling (GBP) of credit on it, with less than circa five hundred GBP used on it (IE. It was not deficient of funds). I tried it three times, checking meticulously for input errors (there were none). I even changed my delivery and billing data, so that my middle initial was preset in both - it usually doesn't effect transactions online, but I tried it anyway... In the end, I had to use my MBNA card, which went through without issue... Except I just received a message from my card issuer, saying I have to resubmit my order, because they considered it suspicious. I authorised it by SMS but they still told me to do it again... You know, after four attempts to buy this book, and four failures of your payment process, I'm wondering if I made the wrong choice choosing Alibris (BTW, in at least one of the transactions, MBNA stopped it for being suspicious - Maybe Visa failed the other three for the same reasons, who knows). What I do know is: something is very, very wrong with your checkout systems (at best) - if after four tries, a customer in good standing can't buy a book for less than thirty bucks, because your checkout is either not fit for purpose currently, or my card issuer gets the sweats when dealing with it... Either way, should I try for a fifth time, or just go elsewhere?

Date of experience: December 10, 2025
Switzerland
1 review
0 helpful votes
Follow Werner H.
Unfollow Werner H.
Share Review
Report Review

Shipping cost charged when buying is twice as high as advertised

Date of experience: December 10, 2025
GB
1 review
0 helpful votes
Follow Gordon S.
Unfollow Gordon S.
Share Review
Report Review

Quick and easy to use site
December 20, 2025
Updated review

Quick and easy to use site. Books are low priced and all I've ever received have been in good condition

Date of experience: December 10, 2025

The only thing spoiling thing for me is the cost of...
November 22, 2025
Previous review

The only thing spoiling thing for me is the cost of postage!

Date of experience: November 12, 2025
California
1 review
0 helpful votes
Follow Andrew G.
Unfollow Andrew G.
Share Review
Report Review

I placed an order for a book
December 17, 2025

I placed an order for a book. Then it was cancelled. I placed an order with a different vendor for the same book. Then it was cancelled. I have just placed a third order for the same book. We'll see what happens.

Date of experience: December 7, 2025
GB
1 review
0 helpful votes
Follow Lynne W.
Unfollow Lynne W.
Share Review
Report Review

The website seems straight forward thankyou. I admit it is not clear if the book
Is new or used " in new condition " I am hoping for delivery in time for Christmas as this is a gift.

Date of experience: December 7, 2025
GB
1 review
0 helpful votes
Follow Martin B.
Unfollow Martin B.
Share Review
Report Review

Your cookies, probably, ate a book I was minded to buy
I put it in the basket, logged in and was then told it was in another basket

Date of experience: December 6, 2025
Ireland
1 review
0 helpful votes
Follow Hugh M.
Unfollow Hugh M.
Share Review
Report Review

I would like to be able to save more than one payment...
December 16, 2025
Updated review

I would like to be able to save more than one payment method..

Date of experience: December 6, 2025

Great service and great books
November 14, 2025
Previous review

Great service and great books. They always arrive I the promised condition. Very happy

Date of experience: November 4, 2025
GB
1 review
0 helpful votes
Follow Will W.
Unfollow Will W.
Share Review
Report Review

My original order, which you accepted, has now been...
December 13, 2025
Updated review

My original order, which you accepted, has now been cancelled. Not good enough - do you have no knowledge of whether you actually have the items you sell?

Date of experience: December 3, 2025

No opt out of cookies
December 6, 2025
Previous review

No opt out of cookies - very poor. Why do you need me to write more?

Date of experience: November 26, 2025
GB
1 review
0 helpful votes
Follow DR. C.
Unfollow DR. C.
Share Review
Report Review

Good ta had what i wanted cheap!
December 10, 2025
Updated review

Good ta had what i wanted cheap! Had what i wanted cheap! Had what i wanted cheap! Had what i wanted cheap! Had what i wanted cheap!

Date of experience: November 30, 2025

Great had what i wanted and good price had what i...
December 1, 2025
Previous review

Great had what i wanted and good price had what i wanted and good price had what i wanted and good price

Date of experience: November 21, 2025
GB
1 review
0 helpful votes
Follow Lisa T.
Unfollow Lisa T.
Share Review
Report Review

Easy shopping experience, I found Alibris when studying...
December 9, 2025
Updated review

Easy shopping experience, I found Alibris when studying and have continued to use this site, I find every book I've looked for at great prices.

Date of experience: November 29, 2025

Love Alibris for any text books whilst studying you...
July 17, 2025
Previous review

Love Alibris for any text books whilst studying you saved me a fortune during COVID when I didn't have access to a library!

Date of experience: July 7, 2025
GB
1 review
0 helpful votes
Follow Sue N.
Unfollow Sue N.
Share Review
Report Review

Process isn't as smooth as it could be..
December 5, 2025
Updated review

Process isn't as smooth as it could be. I am sure I do not need to write a featured review. Having to submit so many characters could put many off buying

Date of experience: November 25, 2025

Got rather tied up in all the info entering I shall...
December 5, 2025
Previous review

Got rather tied up in all the info entering I shall be able to write more once I receive the book

Date of experience: November 25, 2025