Allegro MedicalReviews 43

They robbed me and never contacted me again. It was a total loss. A friend told me about Joren Vale, and I'm glad I listened. He sends real tracking, responds quickly, and always delivers. Joren is my go-to now.

I bought two off loading post-op shoes for my Father, who eventually passed away before even trying them. After his death, I wanted to return the unused shoes, hoping for at least store credit, since it was several months later. They told me I was unable to return the shoes, even for credit. They were rude and not helpful. I am a customer who is totally unsatisfied, not with the product, but the customer service. I will never buy from them again! And suggest you look elsewhere if you want complete satisfaction.

I wish i had checked reviews before purchase! I ordered urgent medical supplies to be delivered by the time my father came out of hospital; no delivery or communication by expected shipping date. I called and emailed asking status and if not coming cancel order. Was told coming soon! Emailed back asking what is soon? Received email saying it will be delivered the following day. Nothing was delivered. I ordered from amazon as per mail. Finally items came after the amazon delivery.

I have been calling and emailing to return and refund money with no success.

I will continue to write bad reviews on every site until i get refund. Or company declare bankruptcy!

I ordered 10 of an item on May 19th. Received confirmation email and it stated items would be shipped with 5-7 days. By June 6th, I had not received the items and had not received any communication from the company regarding shipping, delalys, order cancelation, etc. Sent two separate emails to customer service - no response, tried to call, placed on hold and hung up on. Filed a dispute with my credit card company to have charge refunded. I would not recommend ordering from this company.

Ordered a rollator for my 90 year old mother in October 2021 because her old one broke. NEVER informed that it was on back order until I called and inquired. Would have gone elsewhere because of urgency. I called at lease 5 times and was given at least 5 different delivery dates. I WAS DRAGED ALONG. When it finally arrived in January 2,2022, two came. Assemble one to which the brakes were not vertical with grips but pointed towards "8 o'clock and sticking out several more inches wider than the actual base. Moreover, the brakes were so stiff and not any more adjustable that mother could not place them on. Definable defects in the design. When I called Allegro's customer service snd needed to return both of them a Mr "David Carter" told me that he would have to notifie the supplier snd that I could expect contact from them (" Healthsmart") within 48 hours. A solid week passed and No said promised contact. A call back to Allegro was transferred severe Al times until a women transferred me to Mr. Carter's voice mail. I left a comprehensive message as well as my phone number and asked Mr Carter to return my call. He has not. DO NOT DO BUSINESS WITH ALLEGRO MEDICAL. In my opinion they are irresponsible liars and scammers.

No products received and no customer service - be careful
Items were said to be in stock with a shipping date and delivery date, nothing received, and no response from Allegro Medical.

Their shipping rates are exorbitant - absolutely ridiculous. Buy elsewhere, I will for sure. I bought two tiny heel lifts, for $4.95 each - why did I pay over $25? $15 for shipping. It was listed as $8.95 on the website, which is also bad, but I was going to accept it, but not $15. It's totally ridiculous, they could have been sent in a letter envelope, that's how small they are, or even with priority mail and it would been half that price. It's a bad business. People who own businesses that care about their customers ensure that customers aren't ripped off and do what they can to ensure it doesn't happen. But not Allegra Medical.And zero customer service, no response to contact forms or emails. I suggest shopping almost anywhere else.

They sent me marked ml7 which is supposed to be 1/4 heel lift but it is over 3/8 of an inch. I have sent them emails and they are not responding. Do not buy from them

Beware, have been ordering from this place for years, had noticed i was being charged twice, called spoke with finance by the way extremely rude no customer service whatsoever who stated the charges would drop once merchandise was shipped, they never did.
Never again!

In mid September I received 2 items three times each. I did not order these items. On September 20 I used their contact form to request a return. Since then have sent 4 emails with no reply. I called once (waited 20 minutes) and was told on that call they had to research the problem before they could authorize a return.
They must be having serious internal issues. I do not recommend purchasing from them if they can not simply allow me to return the unopened items.

I placed an order for two of the same items, was charged for both, but only received one. They have not answered my emails and every time I call, I'm told that they'll look into it and get back to me in 24 hrs. I have not received a single call back and have not received a refund or the missing item. They keep blaming their vendors but I didn't purchase from a vendor, so I don't understand why they can't refund me for their mistake. I will keep calling and report them to the better business bureau if necessary. Will not purchase from again and don't recommend to anyone.

I placed a simple order for a set of dumbbells. The site stated they were in stock and ships within 2 to 4 business days. After over a week and several calls, they informed me that they were at UPS ready to be shipped. TEN days later, I received an e-mail informing me that they automatically canceled my order as this item was out of stock. This site purposely lied to me several times stating they would arrive soon. HORRIBLE CUSTOMER SERVICE! Nobody seems to know what's going on.

I ordered an item on Saturday; Allegro stated at time of purchase that it would arrive by the following Friday. I got no receipt from them, only from paypal, no tracking information, nothing. I called on Monday to acquire about tracking the shipment, and an employee said he would look into it and call me back. He never did. I called a second time on Wednesday with the same result. I called again today, Thursday, and they told me that they didn't have inventory and were cancelling the order.

They never sent me an email cancelling the order. They still have not refunded the charge. Their communication is awful. I would never recommend this company to anyone.

I started to use Allegro about 6 months ago. I reordered supplies to the tune of $139.22 on Thursday of last week (09/12/19). On Saturday I went to pay my electric bill and guess what, I was missing another $139.22 besides the first $139.22 from my checking account. Today (09/16/19) I called them to find out why and was told that this a hold until the first $139.22 cleared. I received the the order on 09/13/19 and my checking account was still missing the second $139.22. Now two things, 1.If the first $139.22 would not have cleared, what in the hell makes anyone think the other $139.22 would clear? 2.If I already had the items ordered, why keep the second amount hold on? Their deals are no deals, so BUYER BEWARE.