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AllPostersReviews 241

1.7

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AllPosters Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product quality. Many customers report long shipping delays, poor communication, and difficulties with returns, leading to frustration and dissatisfaction. Complaints about damaged items and misleading product representations are prevalent, undermining trust in the brand. However, some customers appreciate the variety of available posters and express satisfaction with specific orders, indicating that quality can vary. Overall, while there are positive experiences, the recurring issues suggest a need for improved operational efficiency and customer support to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
37
value
38
shipping
41
returns
15
quality
36
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Virginia
1 review
2 helpful votes
Follow Cynthia G.
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I ordered an art print from this company which arrived very quickly and in good condition. I later ordered two more prints, but was informed a few days later that one of the prints was out of stock. The company quickly refunded my money on PayPal, in fact, a lot faster than I expected. After seeing the negative comments placed about this company, I felt I had to share my positive dealings with them so that others could get a realistic picture. Based on my experience with them, I would definitely order from the company again.

Date of experience: February 9, 2013
Florida
1 review
1 helpful vote
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I ordered two posters from this company. The posters were cheaper than any place and the shipping wasn't bad. Somewhere between the shipping and arriving at my house, my package was open. I contacted poster revolution and they are sending my the replacement poster expedited. The shipping took about a week but I loved the service I got with the company.

Date of experience: January 15, 2013
Australia
1 review
2 helpful votes
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Ordered 3 posters, paid for, received shipping number and nver heard from them again. Took the money and ran. Would never use this company again.

Date of experience: November 15, 2012
New York
1 review
1 helpful vote
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Ordered my posters over a month ago. They took about two weeks before they even shipped them, and then about three weeks later, after numerous emails and phone calls, that were extremely unhelpful, they announced that the packages were lost in transit. They then promised me free overnight shipping 5 days ago, and neither poster has arrived, and one poster is delayed, so it wont be shipped for another 2 weeks

Date of experience: October 8, 2012
Wisconsin
1 review
2 helpful votes
Follow Hari P.
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DO NOT BUY FROM POSTER REVOLUTION. We had a miserable experience. Did not get the posters we paid for and after 4 months, they refused to refund money or send new posters. Arrogant customer support and demeaning behavior. These are their words " you can do what you want. Take it up with your credit card company". How can a business take your money and not deliver the promised goods?

Date of experience: October 3, 2012
Colorado
1 review
2 helpful votes
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I placed an order for four posters, two with poster hangers and two without. I received two separate shipping emails but both had the same tracking number. I received a package with the two posters without the poster hangers. I waited a day but no second package arrived. I then emailed and waited two days with no response. I then called, waited on hold for 45 minutes to be connected to a CSR who had to email a supervisor my issue so there was no resolution. I asked the CSR how long I had to wait for an answer and he said I should be receiving an email in 24 to 48 hours. I asked him why he couldn't resolve my issue and he really didn't have an answer for me. Basically they hire people to answer the phone to take a message. He did not give me the option of cancelling the order and getting a refund or anything at all -- it was just him keeping me on the phone for five minutes while he typed an email to his supervisor. Regardless of how this plays out this is one of the worst customer service experiences I have ever had (and I order a lot of stuff off the Internet) and I will not buy from this company again.

Date of experience: August 23, 2012
Texas
1 review
2 helpful votes
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DO NOT ORDER FROM THIS COMPANY. I am kicking myself for not reading the reviews 1st before ordering. I fell into the same trap of the great rates & professional website which is apparently a total front. I paid for next day shipping and they charged my account immediately but it has been over a week and I have not received anything. I have called customer service about 50 times and can't get through to an actual person. I am told to leave a message which I have done but no response!

Date of experience: August 10, 2012
Australia
1 review
2 helpful votes
Follow Jessica N.
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I would not recommend anyone order a poster with these people. They are deceiving and unreliable. I have been waiting almost a month for my poster to arrive when on the website it states 3 - 5 days shipping. I am absolutely appalled with these peoples response to my concerns. They do not care and make excuses that don't even make any sense. This is one of the responses I received "Please note that the shipping timeframe mentioned on our website does not include the time shipper will took to delivery your shipment." How could they not state how long the shipper takes? Is that not a piece of information that should be stated? Now they are telling me to wait until the 29th of August (I ordered on the 23rd of July.) and according to this review page I will be lucky to receive anything. This was meant to be a present. I have been let down. Be warned. Allposters.com are online scam artists and you will regret ordering with them. I am sorely disappointed with the service and I feel very, very deceived.

Date of experience: August 9, 2012
France
2 reviews
3 helpful votes
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"Hello, I don't want to write reviews of this site because i never buy from this shop, simple i see that here communicate people interested in this product, if to whom it will be interesting or even perhaps it find something what he looks for, I would advise you to visit this site poster.us.com! It recently started and consequently all Posters aren't present yet, but you can write to them on mail about that you look for and wanted to get, and I am sure that they will have it and they with pleasure will send it to you. Shipping is from 14 to 21 working days, other info you can read on a site! All benefits!"

Date of experience: April 20, 2012
Minnesota
1 review
1 helpful vote
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I ordered a framed poster but the poster was cut off at the edges *significantly* - as in the central design had been blown up to exceed the edges of the paper. Then they framed it, cropping the design even further. I returned that after telling them the problem. Then I ordered another poster - unframed this time. Same problem! Fool me twice. Hopefully they won't fool you!

Date of experience: March 25, 2012
Wisconsin
22 reviews
50 helpful votes
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Ordered a large paper Giclee print for $45 of an Italian landscape. We got an estimate from Michael's (chain store) for matting and framing with a 50% off coupon. Total was $550 after the discount. Crazy! Besides that, we didn't like the color of the print when it arrived and noticed the paper was very chintsy and full of ripples which would show up under glass in a frame. Returned the print for full refund (no questions asked) and ordered three large stretched canvas Monet's for $140 each. Love these prints. The build quality is first rate and the prints look great on our wall. The canvases are stretched around a very sturdy wood frame and stapled on the back side. The edges are painted black. The hanging hardware is double braided steel wire. Shipping was free and the order was expedited in about one week (very prompt). So, three beautiful large Monet canvas reproductions were less than the framing job for one cheap print. What a bargain. Stay away from Michael's and don't hesitate to check out allposters.com. Just don't order the cheaper paper if you buy prints. They offer higher quality paper, which would probably be a much better choice.

Date of experience: February 3, 2012
Pennsylvania
1 review
3 helpful votes
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My entire buying experience was miserable on poster revolution's website. Selection and pricing was great, and I actually liked the layout of the website. The problem arose with the shipping. I received posters in 4 separate boxes, in three different shipments, on three different days. I can't imagine that paying for shipping 4x is fiscally responsible for their business model. I was never told that the poster was damaged until I called customer service (10 days after not receiving) and I was told by the women (she was very nice and helpful) that the "Yes we cannabis" poster was damaged and would ship once it came into stock. I wasn't given a time estimate, and I had to wrongly assume it would only take a day or two to get in stock and then a few days for shipment. Turns out, over a week later it hadn't even arrived at their facility to ship. At this point I was sent an email asking for a customer survey, which I replied very bluntly to since I hadn't even received my entire order. I proceeded to just order a lesser poster (no problem), and a few business days later it arrived... Without the hangers I have previously paid for. I have no clue whether this is normal for this company, and I honestly don't care. I will never order from poster revolution again, and I will make sure no one that I know does.

Date of experience: November 3, 2011
Missouri
1 review
5 helpful votes
Follow Tarynn H.
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Total scam and a bag of lies. Website claims poster will leave next business day. I paid for 2-3 shipping, so I should have had the poster in 3-4 business days. It will be 6 business days before I get my poster. Customer service was demeaning and tried to make me look like an idiot without seeing it from my perspective, then told me how all of this "processing time" information was found on the website, when I can find only 1 day to process. Lied to me. Rude. Don't buy from this company.

Date of experience: August 15, 2011
Michigan
1 review
16 helpful votes
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I closed my credit card account with my bank in 2010 and during that process I found charges against an inadvertent overpayment on my account; during my attempts on getting my funds returned, I uncovered a company named Shoppers Discounts, Shelton Connecticut had been charging to my account for $10.00 monthly since December 2006. After some more research, I realized that AllPosters.com transferred my personal and financial information to an affiliated company, Shoppers Discounts. I have never received any product or service from Shoppers Discounts; I have no account information and no method of obtaining services from Shoppers Discounts. AllPosters.com was not authorized by me to conduct business on my behalf nor were they authorized to transfer of critical financial and personal information. AllPosters.com illegally transferred my credit card information to Shoppers Discounts and there customer service representatives boosted above their deception and thief. My caution to anyone thinking of doing business with AllPosters.com is – find another company. I rate them a zero for business ethics.

Date of experience: March 16, 2011
Hong Kong
1 review
2 helpful votes
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Disappointed and Dissatisfied Experience!

I'm a buyer from Hong Kong, I wanna share my disappointed and dissatisfied experience with all of you:

I ordered a poster from AllPosters.com on 2010-09-22. A email which confirmed the shipment from AllPosters was received on 2010-09-23, and the notification number was **************. However, I have not yet receive this shipment, but the payment was made! I sent a email to AllPosters customer service twice on 2010-10-11 and 2010-10-16, but it has NO reply! Do you know how am I disappointed and dissatisfied?

All of you should reconsider, if you want to shop at AllPosters.com

Jerry Chanson

Date of experience: October 21, 2010
California
1 review
2 helpful votes
Follow chloe w.
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I felt this websites setup was proffessional which made me order from it. But needless to say i hate that i did. First off it has a customer service number to contact them which they never return your call, second its set up like a cell phone voicemail rather than a business one. They debit your money for payment almost immediately but its been 2 weeks since i placed my order and no one has returned my calls from my multiple messages left i am totally unhappy about this.

Date of experience: September 16, 2010
Japan
3 reviews
19 helpful votes
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Massive selection
January 18, 2010

Massive selection. I ordered two Queen posters. They shipped within 12 hours, if I recall! Shipped DHL. No tracking number (I don't know how much you have to spend to get a tracking number, but they give fair warning you may not qualify for tracking). Relatively speedy. Great packaging. My posters came with no blemishes. Just as pictured. Depending how you feel, it took them a while for them to charge my debit card (some prefer them to give you time before a site charges you, I would rather have it charged ASAP). Prices were decent, about the same for the same posters elsewhere. Same with shipping cost.

Date of experience: January 18, 2010
1 review
2 helpful votes
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Great poster selection
December 19, 2007

Great poster selection - All Posters has a HUGE selection of posters. They ship promptly and are very reliable. Prices are decent, but I think their framing costs are a little high. I was able to get an art student at the local community college to frame my posters for much less.

Date of experience: December 19, 2007

From the business

Over 500,000 Posters & Art Prints, Movie Posters, Vintage Posters, Motivational Posters & more. Value Framing, Fast Delivery, 100% Satisfaction Guarantee.


allposters.com
Lincoln Acres, CA, United States