Amazon CAReviews 629

My account was flagged for Fraud. Someone broke in and made a large $1000+ order with multiple items. Amazon flagged it but only stopped part of the charge from going through. I followed up with them and requested a refund for the fraud purchases. They confirmed everything would be cancelled and refunded within 2-3 business days. It's been weeks. I called 4 times today and have been getting the run around. They told me I have to wait another 1-2 business days for their accounts team to email me with more questions. Then I'll have to wait longer for the refund. This is absurd. The entire order was Fraud yet they only take responsibility for part of it. The whole thing was blocked and cancelled immediately yet I still have to pay for part of it?!

With their multiple apologies and excuses they offer me a $5 credit on my account. I've spent HOURS on the phone with them. They think my time is only worth $5... I'm pulling my multiple subscriptions from Amazon and no longer purchasing items for my company through them (thousands of dollars worth of Ipads, Paper products, cables...every year).

Placed an order for 1 day shipping as prime member and got on 4th day is not contradictory to amazon 1 day shipping policy for prime members?.further a customer service agent offers late shipment compensation and another one denies it in your next call and asks to return the product including the supervisor,very disapointing very careless customer service,bringing down the once exceptional customer service of amazon to zero.

I shopped on Canada Amazon for years and found out that they push for sale incredibly aggressively now! You can't write a negative review for the product. Therefore, customers are misleading by good reviews only. Return policy is a harassment and some items literally can't return at all! Amazon doesn't let you easily see the item is not returnable when you place the order. Instead, they encourage you place order quick by the quick shipping timer and misleading you free return policy within 30days. I stoped shopping from Canada Amazon for a while until I purchased a Supmix 60cc chain saw last week and got a very frustrated experience from Canada Amazon service. The seller messaged me to retune the item. However, I couldn't apply a return label. The Amazon supervisor hang up on me without any effort. When I attempted to call back, they transferred to a person who told me he is DELIVERING specialist and he told me the item is non returnable. What's wrong with Amazon?

I have made several purchases through Amazon.ca, and in most cases, I have had good service, but this last purchase, I used an Amazon hub.
The first day, the Amazon delivery service was too late to drop it off so I contacted Amazon through the chat.
After 20 minutes of speaking to customer service (in India), I was informed that I couldn't be helped because I made the purchase through Amazon.ca.
I was forced to cancel my purchases because I couldn't reach anyone or change the drop-off location.

Amazon.ca offers a wide selection of patio and garden storage options to suit your needs, whether you're looking for a simple plastic outdoor storage shed for sale or something more complicated like a garage. Investigate our site for more information.

It would be a good site if they did not sell junk, returns or canceling items are impossible. Don't get scammed buy your items in person

Called to ask why I am inundated with commercials between every episode of every series I watch, when this is suppose to be commercial free. Furthermore, I am a senior, and the content of the shows advertised are meant for teenagers, not ever would I consider watching any of them. When I called to ask why, I was told that it had to go to upper management, but of course, I was told that they could not be reached, and then, I was hung up on! I have spent a lot of money on Amazon, with purchases, and with streaming services. Absolutely terrible company.

I returned a 400$ dehumidifier that I ordered from Amazon.ca to the seller with the return request label provided by amazon and after the seller confirmed they had received their product back and they proceeded to tell me its amazons responsibility to return my money to me which did not make sense to me so I called amazon and its been over 6 months of me calling multiple times asking where my refund is, Ive now been told since I dont have the tracking number for the package I payed to ship back to a seller 6months ago and even though the seller confirmed they received the product back, that they cant refund me. With the cost of return fees amazon.ca and this seller successfully stole 500$ from me.

I purchased a California King bed frame from Amazon, it came defective I called Amazon and they said they would send out a replacement. They said I would have my replacement within two days and that the truck driver when dropping off the replacement will take the defective one back at the same time. It was two weeks before I seen my replacement and the truck driver did not take back the defective one. I got a hold of Amazon again he told me he would send me an email that I would just have to fill in my address name and forward it back to them which I did twice. It has been in my garage ever since and I got an email from Amazon threatening me that if I don't return the defective one by April 4th they will charge my Mastercard another payment of $570! Very frustrated I called Amazon and asked them what's going on how come this hasn't been picked up? They put me through to management and they told me that I had to drop it off at UPS, keep in mind this box is 130 lb and 7 ft long. That was the reason it came with a trucking company Rosenau transport. I told them I don't have a truck to take it to UPS and the lady in management was laughing at me,. I was so frustrated when she told me she can't do anything for me, I sense deleted my account with Amazon and will never spend another penny at Amazon. Now myself and my wife have spoke to many people in management telling them our situation they said they would call us back five times never called us back once. We have spent thousands of dollars at Amazon to get treated like this is unacceptable

I wanted to update my credit card expiry date and was told that I must download an app. I said that I didn't want to. That I had been using Amazon for years with out it. They hung upon me. I didn't raise my voice or was mean they just hung up. The worst part was when I called back and told.the next agent that I had been hung up on and explained the problem they also hung up on me. This happend again a third time. 20 years in customer service and I can't believe amazon would hire people that would hang up on their customers just because they feel the problem is too much to deal with.

Amazon, you never fail to come through. Thank you for being my go to place always for my shopping needs.

Amazon is bull$#*!! I ordered a vest from Milwaukee leather NJ on their platform. I was sent the wrong item wrong size by milwaukee leather NJ. Both companies said return it for full refund including shipping costs. They also said include copy of return shipping cost invoice for full refund with item. I did as told and it cost me $62 to courior it back but after reciving thier product back was told oh too bad for you we dont cover return shipping! Now i spent $62 cdn and have nothing for it. THIER SUPPLIERS MISTAKE SIZE AND Products AND I AM ON HOOK FOR IT WITH NOTHING AT ALL FOR MY $62 dollars!SCREW BOTH CROOKED COMPANIES WILL NEVER USE OR ORDER AGAIN FROM EITHER! People wake up cancel Amazon and force companies to be honest customer service oriented again!

I mean it's Amazon. They're good for some things but awful for others. If you have a heavy package it probably won't ever get to you, stuck at warehouses for weeks then nothing. All Amazon offers is wait, past due date, 2 day shipping is actually 2 week. No photos, I didn't get the item

I'm done with Amazon. I'm going back to a brick and morter store because at least I know my items will be correct. I ahve had a number of instances where my item went to another house, i get someone else's delviery, or like today, totally wrong item delivered. It was a birthday gift for my son that he will have to wait for now while the replacement comes. On the return side, I have to sit aorund my house now waiting for someone to pick it up because there is no ability to schedule a time window. Very disappointing.
As far as my opinion is concerned (which, let's behonest, Amazon doesn't give a flying f*** about), the company has grown too big that losing custoemrs mean nothing to them.

Amazon.ca prime has been robbing me and has awful customer service. They have been double billing me for my prime membership for over 2 years. They will not refund me the membership costs. Even though I canceled my credit card in hope a new Amex card would stop the double billing I found They are still double billing me. I had to cancel my prime membership today as I can't stop the double charges on my credit card. They didn't offer me even some free months of prime for all the money they have double billed me. I am truly disgusted with this company

Basically, for all amazon services it is becoming impossible to unsubscribe. The fact that I had to spend 1 hour to find out how to cancel my amazon audible and kindle subscription is outrageous. Consumer protection is at an all time low in the world. I refuse to use these products anymore.

I got a giftcard from my boss for Xmas. I made an account and ordered a table and chairs for our new house. My account was then put on hold.
I have been calling them every other day for 2 months trying to resolve it. They won't tell me why it's on hold. I have provided them all of the things they asked for in order to verify. Id, credit card statement, pictures of the physical gift card, proof of address etc etc etc.
It is back and forth over and over with customer service and account specialists but yet to be resolved. My most recent interaction they emailed me saying to change my password, set up 2 step authentication, etc. So I go to do that but MY ACCOUNT IS STILL ON HOLD! So I call them again about it. The next email I receive is the account specialists saying Hello,

We received your most recent communication.

We had already implemented the appropriate resolution and sent you an email with further guidance.

I cannot action their implemented resolution because when I login my account is still on hold.
This is a friggin nightmare and the worst customer experience of my life. I am stuck in a circle and no one from that company cares that I have been doing this with them for 2 months just to get my $250 giftcard. Absolute insanity.
I want that money as it is a large gift from my boss so I have to continue to torture myself with Amazon.ca and their lack of coherent employees. This has been going on back and forth since christmas. It is now february. I am convinced their specialists take the money for themselves and that is why they wont reinstate my account. Once I get access to my account (if ever) and order, I will never deal with Amazon again in my life.

I used to give Amazon.ca costumer services a five stars. But I didn't order for a while and had issues with every single orders I made in about two weeks. And the last order was stolen because the driver didn't follow the delivery instructions. Impossible to get a refund, impossible to talk to a supervisor of the specialist team. Specialist team keep sending me same email over and over again to different questions I asked. They do not answer the questions, just sending the exact same generic email over and over again. I give a one start to their costumer services now.