Amazon UKReviews 251

Made an order for more than 500 pounds and was given an estimated delivery time of dec 7-19. Contacted them on Dec 20 to complain about the fact that my items didn't arrive and was told that this is normal and I should wait until jan 29th! I made this order on November 30th and there was no mention that it would have taken 2 whole months to have my items! All items are sold, processed and shipped by amazon and I am a prime member as well. I will be cancelling my prime membership and I strongly advice everyone to avoid amazon as it's just not reliable anymore.

I bought hair shampoo from amazon, when the product came I opened the box and the shampoo was all over my other items, I was very disappointed beacause of this, I used to work in amazon myself so I know how quality control is high there, so I was shocked a little bit in the beginning. So after expecting, I wrote to amazon and didn't get any response from them. So I filled the form for return, they returned my money(luckuly) but still, I was upset of the employers that work there, be more careful please!

Today is Friday 22 December and some family are visiting from the other side of the country and we are having an early Christmas as they are only here for the day. On Sunday I ordered a number of items from Amazon. Being a Prime member I arranged for delivery today and took the day off work to wait for the parcel. Guess what? They will now deliver it 'before 4 January' - they can't / won't give me a reason and will not commit to delivering tomorrow so I have no gifts for my family. I am seriously frustrated and upset and will be seriously embarrassed tomorrow.

Customer service is absolutely useless - fill in this form, attend this live chat, blah blah but absolutely no-one takes ownership and no-one seems to care.

This is the third time that Amazon has done something like this to me so they clearly have not done enough to address the problem and this leads me to conclude that they simply don't care about you as a customer.

Paid GBP 230.00 to this company for a mattress.

MATTRESS is super packed in the middle and soft on the head and foot end so you feel as though you are sleeping on a slope. Two months and mattress is coming apart at the seems. Material is thin and tearing. Will not recommend this product or seller.

Bought this off Amazon after reading reviews. Got a delivery date - did not come. Got a second delivery date - did not come. Got a third deliver date - did not come. Got a fourth delivery date- mattress arrived with a diminutive driver with a bad attitude and no one to offload. Driver asks my wife to help him offload the super king sized mattress (super thick and heavy) Wife complies - no choice in the matter really. Driver shoves mattress into the apartment causing destruction of two valuable items of our property, shrugs his shoulders and walks away.

Contact seller who refuses to compensate and blames on third party delivery service who also refuses to accept responsibility because seller tries to save costs and does not disclose its a heavy item and needs two loaders. Report to Amazon, they also refuse to resolve saying that its a third party seller. So it seems the UK has a lot of third party but no first part - they all want your money and are unwilling to do their job the right way or take responsibility when they mess up. TOTALLY DISGUSTED.

Been back and forth on this for two months with Amazon, the seller and the third party delivery service - no resolve.

Do not buy from these people

www.sleepfactory.com

I now buy many of my purchases through the Amazon on line site, I have found that if you have a problem with a purchase amazon will work with you to sort out the problem. You do need to read the reviews and you also need to check to find out exactly who you are purchasing from. Another reviewer says that many of the purchases will come from China, yes quite a few do but you can easily check this out before making a purchase it is obviously up to you to be sure that you are not only happy with your purchase but that you are happy where it is coming from. Yes I have had a problem with goods from China but Amazon sorted it to my satisfaction. I disagree with another reviewer that Amazon are slow with deliveries, I have certainly not found this to be so, except perhaps when the seller is from China and you cannot expect next day delivery from the other side of the world.
I order using Prime for most items and I have always received the items on the day promised. So far I have ordered probably over 100 items through both Amazon Uk and Amazon USA and not had a problem with delivery.