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Amazon UKReviews 251

2.2

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Amazon UK Reviews Summary

Amazon UK has a rating of 2.2 stars from 251 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon UK most frequently mention customer service, gift card and prime membership. Amazon UK ranks 91st among Marketplace sites.

service
64
value
59
shipping
58
returns
54
quality
55

We monitor reviews for authenticity

GB
1 review
1 helpful vote
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I found everything I need
November 27, 2019

I rather buy here than in any other website because 1. I don't have any problems with my cc 2. I find everything I need here 3. They have a lot of options of the same product

Date of experience: November 26, 2019
GB
11 reviews
70 helpful votes
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When it comes to purchasing large products, particularly "used" or "refurbished" products advertised on Amazon by Amazon itself, they really like to go as cheap as possible in terms of packaging and delivering.

Back in December 2018, I purchased a £360 PC Monitor with the condition stated "Used - Very Good - Item will come repackaged. Accessories may have cosmetic damage." I understood that Amazon will be delivering the item repackaged, but the least they could do was package it well.

When it was delivered, the parcel itself was in such a poor quality, it was already half-opened and a had a gaping hole at its side. When I looked inside, I noticed that the PC monitor was only supported by a few measly strips of foam and a plastic bag so thin it was practically invisible. It was no wonder that within the hour of using the monitor, it completely malfunctioned.

For a £360 PC monitor, I expected much better packaging and handling. The worst part was when I had to deal with Amazon's customer service, because they expected me to haul the huge thing to a collection point in which the nearest one was too far a walking distance and I don't drive.

They suggested that I use a collection courier, which I did, and they subsequently had my return parcel lost in their delivery network. It was because of this, I had to spend the whole Christmas without the PC monitor and short of £360. In the end, I received my refund shortly before New Years Eve, but I will never buy large items from Amazon again, and hopefully by now, Amazon's Logistics has changed their act altogether.

Date of experience: November 24, 2019
GB
1 review
2 helpful votes
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Looks like fake listing guessing amazon aren't authorised to sell this monitor i pre ordered my back in oct Amazon have Cancelled My Order on the 16 nov they also have deleted my one of my shopping lists and history i called all i got is LG aren't supplying us they could not give me a straightforward answer i tried put a review on amazon no luck i bet they block negative reviews looks like you guys couldn't organise a p***-up in a brewery.
Guess i will have to buy from OCUK i brought all my parts from these guys they are more professional.

Date of experience: November 21, 2019
California
1 review
1 helpful vote
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Great side
November 20, 2019

I am really impressed of this site and original product good price and timely deliver keep it up...,...

Date of experience: November 19, 2019
Thomas V.
Bangladesh
1 review
0 helpful votes
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200 led this company
November 6, 2019

I was able to build my own database with an additional list of about 200 leads., emails and phone numbers. Make sense for people that are looking to build up their CRM.

Date of experience: November 4, 2019
GB
7 reviews
29 helpful votes
Follow James H.
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Recent news has revealed amazon sells peadophile books and refuses to stop selling them. Do you really want to shop with a comapny that disgusting and evil?

https://www.christianpost.com/news/christian-authors-blast-amazon-banning-their-books-selling-pedophilia-titles.html

Date of experience: September 24, 2019
Spain
3 reviews
3 helpful votes
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Always find what I need
September 24, 2019

Brilliant, if I can't find an item locally, I can always find it on amazon. Super fast delivery. Recommended.

Date of experience: September 24, 2019
California
2 reviews
2 helpful votes
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Best of the best
September 23, 2019

Honestly the best delivery times, and prices are great.
If you are willing to wait more than 1 day which is prime haha, you will save even more money.

Date of experience: September 23, 2019
GB
2 reviews
1 helpful vote
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Amazon
August 20, 2019

Amazon are great they help out when there are problems and they keep messages from yourself to the sellers.

Date of experience: August 20, 2019
GB
4 reviews
1 helpful vote
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Great products
August 19, 2019

Easy to use in app plenty of bargains great products reasonable price for delivery keep you updated throughout friendly company very helpful and quick refund if you return or cancel and great deals if you are a prime member good company to buy from glad I joined

Date of experience: August 18, 2019
GB
3 reviews
2 helpful votes
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GREAT SITE
August 17, 2019

Very happy with amazon, I buy a great deal from them. Only a couple of times have I had cause to return an item and have been refunded within a couple of days. They sell an amazing amount of different items and are cheaper than most stores, and fast shipping.

Date of experience: August 15, 2019
Portugal
2 reviews
1 helpful vote
Follow James V.
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Not too happy about this, but I know it happens and it's hard to poinpoint who's fault it is. My keyboard was beat up throughout the delivery and unfortunately it was on sale the the return isn't that easy so I just kept it. I'd say be hesitant with electronic deliveries, a keybord aint much but I can imagine if it was laptop!

Date of experience: July 17, 2019
GB
2 reviews
8 helpful votes
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I have been battling with Amazon about a refund. They paid it to IDT Prime card who closed business in March this year. I have sent proof of this but they have ignored it. They say refund paid and then said they contacted the company I asked for proof of this, to has been ignored. There is no longer any contact for IDT.
Amazon wont pay out. So off to court we go

Date of experience: July 12, 2019
Canada
2 reviews
9 helpful votes
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Great website
July 3, 2019

Excellent for buying online stuff in UK. I bought a lot of stuff, very reliable so far.
Accurate shipping estimation
Smooth interaction

Date of experience: July 1, 2019
GB
7 reviews
3 helpful votes
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Amazon is my life
June 23, 2019

I've been using Amazon for around 7 years now and I absolutely love it. Anything I can't find in stores or if I want to find something with a reasonable price, Amazon is definitely the place for it.

Delivery can be fast and they can often deliver things the next day thanks to Amazon Prime. I don't pay for the subscription anymore but I still pay the extra fees for the Prime delivery because I think it's worth it. Don't know how they can do it so quickly!

I also really like the feature of the Amazon lockers as I can collect it nearby my apartment since the concierge isn't always here.

Definitely my go to place to shop for pretty much anything!

Date of experience: June 22, 2019
GB
1 review
1 helpful vote
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Gaming Chair
June 17, 2019

I brought an gaming chair in 2017 but it was only second-hand, I really wanted a new one because my back was hurting also the chair was really uncomfortable. So I looked everywhere on different sites and the prices was ridicule. I was strolling through and for a reasonable price on amazon I brought it and it come the next day also very easy to set up and I have been using amazon for 2 years now and damn they are good

Date of experience: June 16, 2019
GB
5 reviews
8 helpful votes
Follow James H.
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Support local small businesses instead before it is too late and don't shop on Amazon! This si a very immoral and greedy company. Don't buy from them.

Date of experience: May 3, 2019
GB
4 reviews
11 helpful votes
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. On April 21, Easter Sunday 2019, while cooking I discovered that my new sauce pan, purchased Dec. 2018, had 5 small holes that had developed in it. This is the first time in my life to experience such a cheap and inferior product, which now causes real concern for the future health of my family, in thinking that this metal has entered into our food. I was lied to by Amazon and their phone calls are recorded. I found there is no resolution team and these pots ARE STILL on their site for others to buy. I was offered a £20. Promo voucher, which is insulting, and it can hardly be construed as a gesture of GOOD WILL. In the past 6 months I have made over 50 orders, and I don't feel that asking for a better set of pots in compensation is being unreasonable. Yet I've had 3 supervisors tell me this was impossible. How dangerous is this?

Date of experience: April 25, 2019
GB
5 reviews
6 helpful votes
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Prime Service is Fabulous
February 18, 2019

If you buy a few things through amazon, the prime next day delivery service is phenomenal - it is incredible how they can do it so quickly.

Date of experience: February 18, 2019
Virginia
2 reviews
0 helpful votes
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I like to buy the household goods such as shelf, washcloths, batteries, toilet paper, hygrometer and humidity gauge indicator etc. at this site since it really has a very wide range of products. Just search, I can find what I am looking for, very convenient. I can always receive my items quickly. The quality is good.

Date of experience: February 13, 2019