Amazon INReviews 114

In a row, four times, I have been duped by such a famous site. As now they are established, so they have started duping us out of our money. I ordered 'the Clownfish 13 inch / 14 inch Synthetic Signature Series Laptop and Tablet Bag - Macbook Air, Macbook Pro Laptop Bag' but the bag is instead a sack, too big in size and very inferior PVC quality. And the services are too poor the delivery agent does not contact, instead I have to contact them

I am a regular customer of amazon and no much bitter experiences from them. But recently I purchased a water purifier and the received item was entirely different from which shown and described in the web site. So I tried to return it. But, then I came to know that some items will not be picked by amazon, so we have to return it on our own risk by other couriers. It gives struggles to buyers due to return, delay for waiting to refund, reorder, and many mess-ups. Since this item was very urgent for me, I was compelled to use this sub-standard item.
I think amazon is not taking any action on those sellers.

I ordered Sennheiser CX 275s earphones from AMAZON but they failed the SENNHEISER AUTHENTICATION TEST. The earphones were counterfeit.

So I asked Amazon to send a replacement. The new product failed the authentication test too. This product was also counterfeit.

So when and if you buy from amazon, BEWARE the product might be a FAKE. Don't forget to check their authenticity before accepting.

As compensation, AMAZON decided to pay 50 rupees. Shameful!

I ordered a product on Amazon recently and opted COD... without any call they have cancelled my order sending across a message saying customer has refused the order. When I call the customer service they say it is a general error that occurs when a customer has opted for COD and he requests me to place a new order with prepaid payment. If they have given an option COD how can they negate it... what's the fun in having that option at all...

I am Tushar Jadhav facing bad experience with amazon india service. I have placed an order of Moto e 2nd Gen 4G mobile on 2nd March 2016 which offered me for Rs. 5999 which actual costs Rs. 6999. It is expected to delivered within next two days. But till today, it is not yet dispatched and I have contacted customer care 6 times since I have placed an order, but they don't have an idea about my order and what is happening at their inventory. Can anybody expect this type of answer from India's leading e-commerce online shopping company? I am extremely disappointed with amazon service. Now, they expect from me to cancel that order and place new order which cost me now Rs. 6999 which is Rs. 1000 extra. They deny to offer me mobile in same cost if I go for new order. It is prepaid order which I had placed earlier. Now, I want to take legal action against this approach of amazon. Can anybody let me know the procedure to take legal action in this case? My mobile no is *******711.

I worked in a mnc bank for 10 years in customer service. I know the difference between great and out of this world service. I will say Amazon is on it's way to make the most customer centric company. I am surprised by the speed of response, the willingness to help and the empowerment the officers have; to solve and compensate the customer.

I think they are going were no company has been before. I can see that they are moving up the chain of services and goods. 5 years back I would have never thought I could see this level of service from any company, let alone Amazon. It is a sea change.

One more thing I like about Amazon is it does not force it's user to use apps. I quit buying from flipkart due to this point.

One area of improvement is the courier service provider (I live in a remote area so it may be slightly effecting me, I don't think in central areas this is a issue)