American ExpressReviews 299

AMEX has been a nightmare to deal with. Completely ignore laws that are in place to protect the consumer because they know they are untouchable. Have spent a year trying to get them to fix an error on my husbands credit file that has ruined his credit simply because they were careless. They put a debt that is not his on his credit file and continue to report it as missed payments even though its not even his debt to pay. We are going in circles as they keep referring us to people who just refer us back to them. They have provided me with phoney names and fax numbers and continue to destroy my husbands once stellar credit rating. I now know why most business will not accept AMEX, because they are not LEGIT!

Just a few months ago I opened an American Express card simply to take advantage of a zero-percent balance transfer offer. For a fee of 3%, I would have no interest for 12 months. Other than doing the balance transfer, I have not used this card at all. Since the first bill, I have been charged with interest of different amounts. Every month I call and get the same answer that they are having issues with the offer and it would need to be sent to another department. As of today, I have still been fraudulently charged $7.94 in interest. Cannot wait to pay this card off and be done with them. I do NOT recommend this company and will continue to pursue these charges.

- Fake promises - American express promised giving 2000 Rs Make my trip and I never received it.

- I called AMEX customer care more than 5 times and every time they say the you will get the voucher to your email id and till now I have not received it.

- Fake Payback - Payback points that you earn by spending money on Amex card, you will not be able to use it unless AMEX update the Payback. In my case they never updated and the points I earned I am not able to use.

Every time you call Payback customer care they say call AMEX, but amex says the details are updated to Payback.

Beware if you have an Amex card and any fraud occurs. This has been going on since April and it's now October. Some fraudster made several charges on our card. Citibank did not catch it right away, so the charges accumulated. A Visa card was also fraudulently charged during the same time. VISA caught it on the second charge. When Amex finally discovered the fraud, they called and asked us to indicate which charges were fraudulent, in writing, which we did. Still, no resolution for months, even after numerous phone calls to customer service. In the meantime, they have charged us late fees on items we did not buy and have reported us to the credit bureaus, even though we were assured on the phone that they would not do so. So we can pay for things we didn't buy or have our credit damaged further. Thanks a lot, American Express! We will be closing this account immediately. I will never do ANY business with Amex again!

The staff at the American Express Travel have exceeded our expectations! Thank you Stacy and Chris for your help in canceling a hotel reservation in Napa at the 3 Palms Napa Valley Hotel and Resort,
When we received notice day of our travel that the performer at the Uptown had canceled his show due to illness, we immediately called American Express travel to see if we could avoid any penalty's, these gals called the hotel direct and explained the situation. Unfortunately the manager at the hotel declined to waive the penalty, which was the one night charge. But, our American Express representative was able to waive the cancellation charge by AX and get some money back to us!
Thanks American Express!

I really hate How American Express interviewed me. I felt like i was not given justice. First off, The interviewer sounds like not interested to me. I feel humiliated. The questions are nonsense and short. They did not asked the proper interview questions. The interviewer is like a terminator and doesnt gave any chance for me to shine and highlight myself. I used to work with Chase and I know and thought that it will be easy to work with Amex Since it the same industry but it didn't turned the way it should be. I Applied 3pm last Sept 8,2017 at BGC Bonifacio one tower. And my first contact with one of the person from the reception who is also the interviewer was extremely rude onset when I arrived 27th floor. Kulang nalang sabihin niya na 'oh Anung ginagawa mo dito?" After that failed interview another person called me when I already went back to lounge and ask me basic questions and she advised me to be interviewed on Monday. See they are not even coordinating and not even aware that I was done with the interview. He refused me becuase my 'career growth and development reason' was not enough reason to transfer to them. Isnt that enough reason for them to be proud and happy that someone find Amex as a gteat company to improve someones lifestyle? I dont understand.

Wow that is very dissappointing. MY experience with them was very traumatising. I though they value social welfare but I was really dissapointed

Had to call customer service to fix an error that happened at a merchants place of business. When I called the customer service rep(s) they continued to repeat the same information like a broken record. I continued to tell him I know what you see in your screen what you see is inaccurate, there for make a claim and give me my money back. He continued to repeate him self as if he was going to magically jog my brain as if I made the full amount transaction on his screen. I continued to ask for management about 10 times in which he finally decided to transfer me to a manager after he said "good luck my manager won't help you either."
When the manager got on the line, I informed him I own a merchant services company, I know how the procedures work with banking, and that they can easily claim the transaction, void it out or start a charge back and give me my money back. He refused to do this many times and then proceeded to tell me "I guess you've learned your lesson and won't do that again" as if me being over charged was my mother effing fault or problem.
When I told them I will have my team of lawyers sue so hard it's unreal he proceeded to tell me it's a recorded line, in which I told him I'm aware and I'll say it again and again. He then hung up on me.
Worst customer service, the merchant told me they "can't locate the charge" there for they can't (won't) void out or refund the charge and American Express is refusing to fix the issue. This is a very definition of money scandaling and money fraud. I will not push for American Express services to My clients who utalize my merchant services from here on out.
Do not get any card through them, credit cards, bank cards or hell gift cards for that matter.
Stay away from these fraudulent crooks.

I got hit by late fee and interest fee on my newly opened Gold Delta Card that I pay $95 annual fee. Called in to ask if it will be waived for the first time ( which any other credit card company will gladly do for you). They would not remove any of that and say it is totally legit charge. I know it is my fault but they are so greedy with these late fee and charges. You would think that they would treat people using their "gold" card differently but trust me they do not. Will be cancelling the card soon and no more business with AMEX. Go ahead and keep my late fee and service charge and spend them on your big Mac. You will not get anymore money from me.

I tried to use the American Express Global assist program which they advertise will help you if you having to lose your wallet and need money or any kind of assistance. They're just plain awful. Unhelpful unwilling to try to help unpleasant and worthless. This is the third time I've had to try to use them end of the second time they have flat turned me down because I quote wasn't just desperate enough apparently. They don't mind if I catch check into a hotel and have to walk around all night. They are Unapologetic about being complete asshats and not caring whatsoever about the situation you might be in. I pay my bill info on time every month and they can't even live up to the obligations of their promises. Shame on American Express. I hope those mean unhelpful jerks at Global assist lose their jobs.

Instead of calling them American Express, just call them 'X' cause that's how they treat their loyal, dedicated customers. I have been a customers for > 18 years. I have NEVER paid my cards late and I have ALWAYS had impeccable credit; so why is my interest rate so high with 'X?' Just like you can't tell me, neither could they.

I have been calling for better rates for several years and recently, instead of lowering my rate, they raised it 2.5%! That did it! Taking my service where it is appreciated. This treatment is appalling. I just bit the bullet and paid off this card. I refuse to be treated like a used tire. Chase has always treated me with respect. They will be my go to card going forward.