On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
American Express Reviews Summary
American Express has faced significant criticism regarding its customer service and the reliability of its rewards program. Many customers express disappointment with unfulfilled promises related to benefits and rewards, alongside complaints about poor communication and unhelpful support representatives. Issues such as deceptive billing practices and unresolved disputes further exacerbate customer dissatisfaction. Despite a long history of customer loyalty, recent experiences suggest a decline in service quality, prompting many to seek alternatives. Overall, while the brand has a legacy of prestige, current feedback indicates a pressing need for improvement in customer relations and service transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
First, not all American Express Cards have an annual fee. I. e. If you belong to Costco, you can get an American Express Card for free with rewards, such as, getting 3% back on gas purchases anywhere. The rewards will vary according to the card used, so pick your card carefully. Their customer service is excellent and from AMERICA!
Recently, I had a battle with United Airlines to refund a ticket price due to my sister having cancer and not being able to fly. Her oncologist stated that she should no longer fly. I sent a letter from her doctor to United Airlines and United refused to give back any money despite the fact that they stated they would do so. I fought with United for over a month and then decided to dispute the charge with American Express. American Express asked for my documentation and had the matter settled within 5 days. United gave back 100% of my ticket price.
Not many companies appear to go to bat for their customers or use their resources to help them. Most companies are simply out to get whatever they can from you and forget that YOU are the customer resulting in a loss of business for them. American Express breaks the mold and will do whatever it takes to help their customers. Kudos to American Express.
I have been pretty happy with American Express. They send me an email well in advance with the amount due. This gives me plenty of time to pay the full amount. The website is very easy to use.
American Express has been my favorite credit card company since the 80s. They have the best fraud protection and buyer protection of all the major credit cards. And they have a lot of new cards now that have great rewards. Their cash back card now gives 6% cash back on groceries. Also their customer service seems to be better than everyone else.
I have an American Express card for many years and always they managed to solve all my problems. Even the problems that were very uncommon were addressed fast and to their best effort. Great and very friendly customer service.
Amex goes above and beyond customer service. Highly recommended! They will kiss your feet.
They are sooo bad in terms of customer service. I have read horror stories but I also have had horror stories with them. Not reliable and not worth having one.
They take a large amount of your money and say it's for "transaction fees" Well if you have a 100 Dollar A. E. giftcard, it's only worth about 45. It's a $#*!ing rip off.
Amex reduced my credit limit =( - I've been an American Express card member for 10 years. I find out this month that they have reduced my credit! I am still making the same amout of money, and I have the same balance on my card. I know the economy is supposed to be bad, but what did I do to deserve this?!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members