American GirlReviews 53

I was very disappointed that I had to pay $6.95 for a label to return my item. I paid $10 for shipment and did not get it back so charging for the label return was ridiculous.

Long story short, They will lie to your face to keep your money. They will all but rape you with their prices. And then you can't change or cancel your order. If you do, they will not refund you any part of shipping. You pay to have it shipped for you and then you pay to send it back! You better make sure that you don't accidentally buy some thing! Because I accidentally bought a duplicate items! And then I was in the hole! And they were scumbags. Literally the most trash company. They said they would refund me, then said they couldn't, then said they wouldn't BUT they would give me a $10 credit to buy more stuff from them. That is absolutely laughable. I will not be purchasing anything else from them and I would highly recommend for others not to either.

Thought I was getting an AMERICAN doll not a made in China doll very disappointed. Not sure why there so expensive when target and Walmart China made dolls are 5 times cheaper.

They make promises to get you to buy the dolls, but can't and will not deliver on them. Order my daughter a doll for her birthday and customer service told me to order it 3 weeks in advance which I did. 3 weeks later, and hey can't even tell me when they are going to ship the doll and states it will be around 10 days after it ships, before I receive it. Doll will not be here in time for daughter's birthday, and I will never do business with this company again, even though I have 2 younger daughters.

I bought my granddaughter, who is 9, the American Girl "Kira" Down Under book written by Erin Teagan. Trusting that American Girl is innocent & helps keep our children's innocence & walking a clean path as they are young & growing in this constantly changing world! This story intentionally has information (but NOT any vulger details) about 2 aunties who are gay and has gotten married. It mentions they finally got married since the law changed. AND a visual wedding picture to boot! Not quite sure what their agenda is here but I really don't appreciate this author & AG company planting those types of seeds in children's minds... as well as my little granddaughter. Fine, if it's a true story, but this is not necessary to add that into children's books. Keep people private life out of it let our children have their innocence! I am not a hater. If people are gay let them live their life. I am so disappointed in American Girl for allowing this! I am done with this company I will never buy another thing! You've lost a great customer!

Be carful!, if you make any mistake on your purchase you will get absolutely zero help and say can't help

I ordered the Julie doll on 10/10/21 for a birthday on 10/21/21. The company immediately took my $ and I never received any more updates. I emailed customer service on 10/19/21 with no response, contacted customer service by phone on 10/20/21 and was told that the item was still in the warehouse. I explained that the gift was for a birthday on 10/21/21 and I wanted a refund since nothing had been done the whole time. The customer service agent then said American Girl has a policy that I needed to wait until l10/22/21 and if I hadn't received the doll by then I could call and have my order refunded to me. I then emailed customer
Service right sway and reiterated that the American Girl policy was garbage and a bad business practice. Customer
Service never responded to me but instead supposedly shipped the doll at 5:25pm of the birthday. Pure laziness and terrible business practices for a place that charges $153 for doll. Stay away from this place, other vendors put them to shame!

I ordered an American Girl doll for my granddaughter for her birthday on the 16th it was ordered on the 9th and it hasn't even shipped out yet this is my first and probably last purchase because customer service can't even answer me so I went to the CEO and sent her an email and she didn't answer me either so I don't know if my granddaughter in California will get her birthday gift or not but this is no way to do business for your overpriced dolls

I have called american girl 3 times and had to wait 45 to 50 minutes each time. I talked with two people and nothing resolved. My granddaughter didn't get her custom doll, nor did I get a refund. Tracked the package and said it couldn't be delivered, and then it updated and it was delivered to Larado, TX send back to the company. I will never order another doll from them.

American girl is nice but the money to buy a doll is so much I do not like to buy a thing but I might buy some outfit but you have to have like 200$ just in your bank account I mean probably have that but do you want to spend 200$ on a doll and a book and some outfit

My daughter wanted to design her own doll for Christmas. When we got on the site to design it was told some things were on backorder and would delay delivery for several weeks. My daughter not wanting to wait purposely picked everything that was not label as being on backorder so it would arrive before Christmas. She comprised on a lot of the design choices. When I made the purchase I was then informed it would still be delayed because of backordering. So it started with the disappointment of her having to comprise on the design. Sucks but ok $#*! happens sometimes. Then the disappointment of finding out it would still be another 3 months till delivery and since they waited until after I made the purchase so she couldn't even go back to make it how she really wanted it. And when it did finally arrive yesterday it had a sticker they put on it saying merry Christmas and had her name printed on it. 2 1/2 months after Christmas. Just kinda brought all that disappointment all over again. Bad form

I ordered an expensive accessory for my granddaughter 2 days ago. Said limited quantity but was not on back order. After 2 days still no information though said would receive next week when i ordered. So call them over 45 minute wait for call back. Then they tell me it is back ordered and won't be in stock till April 30th. Really over 2 months for an item for the doll of the year which we purchased for her birthday, Who does the stocking around there and why an over 2 month wait for an item? Made in China maybe. You would think they would have items available for a doll that just came out! Very poor service all the way around! If i hadn't contacted them don't know how long it would have taken to receive this information. Automated, really! Try hiring some real people to keep your business running! Expensive to buy from people who are cheap about running their company, no regard for the children!

STAY AWAY HUGE SCAM WILL HANG UP ON YOU VERY RUDE AND TRY TO CHARGE YOUR CARD WITHOUT YOUR CONTEST AND THEN THEY TELL YOU WE DID NOT DO IT ITS AUTOMATIC

I will never ever waste my time with this company. On the companies website it clearly stated if you get your order processed before 12/1/2020 that you would receive your order before Christmas. First it took forever just to complete the order due to the horrible website which is totally ridiculous, from what this company charges for the dolls they should be able to do much better than that. Once my create your own doll order was placed it clearly stated that none of my parts were on backorder so at this point I'm certain I'll get my order before Christmas. A week an a half goes by I'm not nervous but just curios as to when the order would ship so I contact customer service which again is a joke in itself, either hold for two hours or leave a message for a call in 220 mins. Anyway over the past two weeks I was insured by three count them three customer service agents that I would get my order by Christmas. You ask why I called and messaged on Facebook? I literally just had a bad feeling due to the lack of communication from the company. Now today 12/20 five days before Christmas I'm informed there is no way my little girl would be getting her doll before Christmas due to it being in a long shipping queue, the doll is built but we can't ship it. Basically we can't stand by our promise to get you the product before Christmas. They should have said we basically lied to get your money knowing we couldn't come through. There is no way I would have dropped 212.00 dollars on a gift for my kid if she couldn't open it on Christmas I would have came up with something else. Thanks American Girl you guys suck. I know I'm one person so my opinion isn't much in your bottom dollar but know I never and I mean never write reviews, but I could smear your name over the entire internet I would.

Thank you for absolutely nothing

I needed to change my cc # because it was compromised, and they had to back order one of the pieces, When they went to recharge the card it was declined. So I called their customer care line to give them a new CC. First I called in the am and opted for them to call me back in 140 minutes. Well that never happened so I called again around 3 pm and same thing, requested a call back and never got one. So I called in at 7 pm and have been on hold for 2 hours already, being forced to listen to the same music riff over and over again. I think they picked it so you would hang up. One would think our business is important and have adequate operators to handle the Christmas rush. The hold times are ridiculous and is a sign of how little they care for customers. They also produced a new sugar plum fairy doll for $250.00. When I went to look at it on the site (early December) it is sold out. How many little girls are asking for this doll and won't get it, it was on the front cover and marketed heavily to little girls. And then they don't make enough of them.

My daughter ordered a doll and cheerleading practice equipment for my granddaughter for Christmas. She ordered in early November. She received a large box from American Girl Doll and assumed that such a large box would contain the entire order. When she opened the box it contained only the doll, no cheer equipment. She immediately contacted the customer service department and was on hold for over an hour. While on hold we researched the website to find that what she was supposed to receive, was charged for and not included in the package was of course out of stock and not available until after Christmas (Broken little girls heart of course). My daughter finally spoke to someone the next day to be told that a supervisor would be contacting her. Surprise! No one has called her. This company really cares for their customers, NOT! How can you forget to pack an order and not make it right and not have the courtesy to call and apologize and make it right. DO NOT order from this company. They are terrible.

The freckles are hideous and clearly not applied properly, nor as pictured. It looks like someone drew freckles with a gold, permanent marker. I didn't appreciate waiting over an hour just to find out more disappointing news - like replacement with a cheaper doll! I customized it for a reason! I am incredibly disappointed in everything from AG - ordering was a challenge (had to repeat several times), the quality of the doll is NOT worth $200 and customer service was just as awful!

My daughter got this doll for her birthday after wanting it for a long time. She played it it twice when right leg broke off. While trying to fix it to keep it in the sitting position for decoration the other leg broke off as well. It was horrifying for my daughter to watch the doll she wanted for so long without two of its limbs. Extremely disappointing for the Price it costs. The final blow was finding out that there is a clinic that can fix a doll's limbs for a steep price. It's the most ridiculous toy for the price.

I purchased a $200 gift card which I ended up never using. I have the purchase receipt still. My daughter outgrew her interest in AmericanGirl, and since I'm not going to be buying anything with the gift card, I called to have my money refunded. Apparently they feel they are entitled to MY MONEY because they refused to refund it. I am the purchaser of the gift card, and I have the receipt. I could have purchased product and be able to return it. How is it ok for them to keep my money and refuse to refund it? I'm shocked and disappointed by this. AmericanGirl didn't sell me anything... the card itself doesn't cost more than 10 cents. Why would I be forced to take product that I don't want? How is this fair?