business logo of Amway

AmwayReviews 27

3.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Amway?
grey star
grey star
grey star
grey star
grey star

Amway Reviews Summary

Amway has a rating of 3.2 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. Amway ranks 18th among MLM sites.

service
8
value
7
shipping
7
returns
6
quality
7

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Aspen P.
Unfollow Aspen P.
Share Review
Report Review

I was approached to be part of a business, but was not told what that business was. When I found out that it was Amway, I pulled out of their seven-step selection process almost immediately. I didn't find out until close to the end of the selection process. I am sure they have reasons for not telling me who they are, but it doesn't instil confidence in me if you are hiding who you are.

The bad reveiws on here didn't help either. They really need to change their approach - didn't work for me!

Date of experience: January 11, 2024
New York
1 review
0 helpful votes
Follow shane m.
Unfollow shane m.
Share Review
Report Review

Disappointing Experience
September 5, 2023

My experience with Amway has been nothing short of a disappointment across various aspects of their service. Firstly, the product delivery process has been subpar at best. Packages often arrive in questionable conditions, with damaged items and inadequate packaging, leading to concerns about product quality and integrity.

Additionally, the behavior of their customer service staff has left much to be desired. I've encountered unhelpful and dismissive representatives who seemed uninterested in addressing my concerns. Their lack of professionalism and customer-centric approach has been a major letdown.

Furthermore, Amway's track record in delivering quality products has been questionable, with several instances of receiving substandard items. The inconsistency in product quality has eroded my trust in the brand.

Overall, my experience with Amway has been marred by poor product delivery, inadequate packaging, and unimpressive customer service, making it challenging to recommend their products or services to others.

Date of experience: September 5, 2023
California
1 review
2 helpful votes
Follow Christopher O.
Unfollow Christopher O.
Share Review
Report Review

I've been the business owner with this company and now customer and it's just pure difficulty when it comes to registering trying to get your Amway perks and the fact that they don't allow you to resubmit a verification code without having to talk to customer service which is not open 24 hours they're not open during the weekend it's very inconvenient for me to want to make an order and wait until Monday to be able to talk to customer service so I can fix the damn problem it's always been a headache I've lost customers because of this when I was in business I know companies that don't even make six figures that you're able to resubmit verification code from their company from little $#*! websites and a multi-billion dollar Company still hasn't got it together with this part of business it's embarrassing I'll probably still be ordering from you guys cuz their products are good but your customer service and you guys algorithms suck

Date of experience: May 13, 2023
Missouri
1 review
2 helpful votes
Follow Debra L.
Unfollow Debra L.
Share Review
Report Review

I worked with them for over 20 years. They stold my commission and kick me out. They do not allow todays advertising they cut all the products yoyr customers buy and wobder why you are losing customers. Unless you play their politics and kiss butt ypu get no where

Date of experience: November 7, 2022
Ireland
1 review
9 helpful votes
Follow Sheila M.
Unfollow Sheila M.
Share Review
Report Review

Avoid
May 8, 2022

MML. Worst business model ever. Dreadful leaders with dreadful attitudes. If Amway ABO's are suppose to be Independent business owners while been self employed then why has Amway got so much control over their ABO's? ABO's are also not allowed to advertise products on different platforms ( Facebook etc) which leaves me thinking they are hiding something. Avoid at all costs.

Date of experience: May 8, 2022
Georgia
1 review
3 helpful votes
Follow Louis C.
Unfollow Louis C.
Share Review
Report Review

Quality Product
March 10, 2022

Amazing Nutralite products. The products work as designed. The service from the business owners is outstanding. I have never been disappointed. By the products, service or response from this company.

Date of experience: March 9, 2022
GB
1 review
1 helpful vote
Follow Jim R.
Unfollow Jim R.
Share Review
Report Review

Not an active Amway Distributor
May 27, 2021

The current star review of Amway is no way close to accurate and probably based on agendas other than portraying factual information.

1. Customer Service - On products I have ordered from Amway, should I have a question or concern, I was always greeted by a friendly and courteous voice. Should that person not have full knowledge for a complete answer, I was put in touch with a product expert than genuinely new the product and not just read from a screen. The transfer time was never over 3 minutes. My questions had always been answered on the first call.

2. Product Quality - Every product I have purchased from Amway (or one of its distributors) has been of the best quality. I have found that the Amway product line uses solid quality ingredients and perform as described. Most all Amway products are backed by a 180-day no questions asked, money back guarantee. You don't even need to pay for any return shipping. Amway pays for it.

3. Return Policies - This is where Amway excels. Most every Amway product is guaranteed for 180 days. I had ordered a case of Chocolate Protein Shakes. When they arrived via FedEx, I was given a leaking trash bag containing what was left of my order. Obviously it was damaged in transit. I called Amway Customer Service and in under 10 minutes I had a replacement order sent free of charge. Amway did not request any proof of the damaged shipment or that I return what I had received.

4. Amway's distribution model is via multi-level marketing. So what. Practically any product you purchases comes to you through multi-levels. If you don't think so, you need to study business organization and supply chain dynamics. Don't forget marketing and advertising. In fact, Amway has some very stringent rules by which distributors must abide. I am not a "multi-level marketer". I am an "affiliate marketer" with several large brands (not Amway, though). Others can become "affiliate marketers" by using my affiliate link and I thereby will receive a commission on their sales (down to a certain level).

Date of experience: May 27, 2021
Alabama
1 review
2 helpful votes
Follow Aleshia S.
Unfollow Aleshia S.
Share Review
Report Review

Awesome Products
April 30, 2021

I just started using the G&H Complexion Bar, as well as their gel body wash, and it is amazing! The product leaves my skin feeling very refreshed, and it smells wonderful!

Date of experience: April 29, 2021
Missouri
1 review
5 helpful votes
Follow Dionne T.
Unfollow Dionne T.
Share Review
Report Review

My experience
March 13, 2021

It's been 20 years since I was approached with this "business opportunity". The person giving the lecture said we are not Amway. We sell Amway products.
After I put out the just under $200 to join, a lot of money to me back then as I was a cashier making minimum wage. My sponser laughingly said it's Amway!
I was shocked so young and gullable.
I know nothing of thier products as I was told the whole point was for me to get someone else to join. Then I would move up a step and start making money.
I wish I would have known about selling products. Then I wouldn't have wasted all my time just trying to get someone else to join.
Of course I quit when I realized I was wasting a lot of time here.
The whole purpose was to chase money. They would have meetings displaying beautiful cars and yachts for you to drool over and tell you keep it up and this can be yours.
At that time I was worried what would Jesus think if he comes back right now and Im chasing these things instead of seekung Him?
Amway is all consuming.

Date of experience: March 13, 2021
India
4 reviews
2 helpful votes
Follow joffery b.
Unfollow joffery b.
Share Review
Report Review

High performance
January 11, 2021

He had allergies to anything when my son was very young. I tried every laundry soap on the market, including children's soap. He itched through all of them. I had a friend recommend laundry soap for Amway SA8. This has been a godsend. His shirts, pyjamas, sheets, or towels didn't make him itch anymore. For the past 24 years, I've been using it, and my whole family still uses it today. It will be used by my son for the remainder of his life. It is highly concentrated, so you only need a small scoop to clean a full load of laundry. It is designed for front load washers with high performance and never over-suds.

Date of experience: January 11, 2021
California
1 review
3 helpful votes
Follow May L.
Unfollow May L.
Share Review
Report Review

I got the instructions on how to do the edit online from their customer service. Hence it has to be done within an hour after the order was placed:

Log into Amway.com and go to the Account Menu, where it says, "Hi, Your account", then click on Order History. Select the Order > View / Modify Order Details. "Modify" will disappear when the hour is up. Make your edit, then select "update" to finalize the order, then select the Retry Authorization Button.

(Note: You can edit anything (order setup, delivery details, payment type, coupon). The order will update automatically & new totals will be at the top. Only the primary applicant I/C and I/C who owns the credit card (unless it's shared with the account) can edit the order. If another I/C tries, the View/Modify details button will not appear.)

Date of experience: October 1, 2020
BN
3 reviews
5 helpful votes
Follow Rcsy R.
Unfollow Rcsy R.
Share Review
Report Review

Organization
August 29, 2019

This business contain selling variety of products like Amway, nuskin n etc. It do help us to maintain our health

Date of experience: August 28, 2019
New York
7 reviews
16 helpful votes
Follow David R.
Unfollow David R.
Share Review
Report Review

Heavy boxes from Amway left at my house, I ran after the driver but he sped off as I was running after him with a very heavy box sent to the wrong address. Then I discovered that the other heavy box was also from Amway. I called Amway but couldn't get through. I called up the person who ordered the goods and told him he would have to get the packages since they were too heavy for me to move. I hurt my back trying to move these boxes. They are clearly marked with the address. Can't Amway hire someone who can read? I hope the owner gets theses boxes because I am not moving them.

Date of experience: November 29, 2018
NL
2 reviews
4 helpful votes
Follow Dora B.
Unfollow Dora B.
Share Review
Report Review

The products are exceptional, very useful, high standard and the value for money is the best. The website is easy to navigate and manage. The product delivery is smooth and fast. Nutrilite vitamins are the best product of all!

Date of experience: October 16, 2018
VG
1 review
4 helpful votes
Follow Denise H.
Unfollow Denise H.
Share Review
Report Review

Quality Products
March 5, 2018

Best value for money. The products are exceptional. Easy to view website. The legacy of Clean, Nutrilite and Artistry brands are really the best of the best.

Date of experience: March 4, 2018
Canada
2 reviews
3 helpful votes
Follow Jennifer S.
Unfollow Jennifer S.
Share Review
Report Review

These guys will always blow your standards out of the water, as a customer and business owner.

Date of experience: April 28, 2016
Canada
22 reviews
197 helpful votes
Follow Janice H.
Unfollow Janice H.
Share Review
Report Review

Great if you are Rich
January 20, 2016

Amway has been around for a long time. They have some very decent products, however, anything they sell can be purchased for less at local stores. THAT is why people do not shop very long with Amway. This is especially the reason why most people who want to make money with Amway simply can't. It's almost impossible to convince someone to keep spending more money on Amway products than what they could do locally on similar products.

Amway won't reveal their "retention" rate, which is how many people go on for more than a month or two. There is a very good reason that they don't reveal those numbers, namely, it's embarrassing.

There are MUCH better options out there for those wanting good quality products. I get mine direct from one of the world's largest manufacturers of consumer packaged goods and save money in the process because I don't have to worry about the typical cost increased that occur though a Multi Level Marketing distributorship like Amway.

If you are interested in saving money, or creating a residual income, feel free to contact me.

Date of experience: January 20, 2016
Singapore
4 reviews
8 helpful votes
Follow timothy c.
Unfollow timothy c.
Share Review
Report Review

MLM scheme
November 13, 2015

Products are okay but I'm pretty sure you can get em cheaper/better elsewhere. As a form of income I suggest you give up this idea. Only the top earns anything substantive.

Date of experience: November 13, 2015
Michigan
5 reviews
3 helpful votes
Follow Sam S.
Unfollow Sam S.
Share Review
Report Review

Finally. Amazing!
November 10, 2015

Amway have been in business for over 50+ plus years. They are an $11.8 Billion dollars company. The only thing you cannot buy from Amway is furniture's but they are partner with other company like BestBuy, Lowes. Home Depot. Sears and so many more. Amway is base in the USA. The Headquarter and the warehouse located in Michigan near Grand Rapids. They owned the Orlando Magic and the Amway Center in Orland Florida they used to sponsored the Detroit Red Wings up until 2 years ago. So there is a lot of trust.
But what's more interesting to me is the fact that Amway partner with Neutrilite. Neutrilite is a company that grow organic plants. Neutrilite turns plants into supplements for people like me who is not eating as much fruits and vegetables, so if you're desire to live well, lose weight and be healthy, you should definitely check it out and they are 100% organic. You cannot buy Neutrilite anywhere else except through Amway. So go check it out for yourself. Amwaycom/samuelsilien thank me later. I like hot chocolate with marshmallows lol later.

Date of experience: November 10, 2015
Florida
2 reviews
7 helpful votes
Follow Gary G.
Unfollow Gary G.
Share Review
Report Review

I have used their products for over 30 years and have been very satisfied especially when it comes to free return of an item I did not like or received damaged.

Date of experience: September 12, 2015