Referring to the Ann Taylor - Short Pump store in Richmond VA, I was not happy with the return policy. I tried to return a pair of pants after 45 days and they gave me a store credit which is absolutely fine since I took so long to return them.

What was completely unfair was that they only gave me the mark-down amount even though my receipt clearly stated I had paid full-price. I would understand if I didn't have a receipt and they had no way of knowing how much I paid, but if my receipt clearly stated that I paid $71 for the pants, only giving me $53 credit is basically stealing my money. That is not good business.

Also, the cashier who was waiting on me was on the phone with another employee at home asking why she hadn't shown up for work and arguing with her that she was on the schedule... all while ringing up my purchases. I couldn't even ask her a question, because she was on the phone. Very rude and unprofessional.

Very disappointed on AT has declined in recent years.

I have been an Ann Taylor customer for 40 years! I worked at one of their stores in Natick at the age of 19. I always loved their quality, style, and customer service. However, over the past decade their quality has decreased and their customer service is appalling. They no longer stand by their products and gift cards can only be used at a store, not online. Worse is that I purchased my adult children clothes for Christmas and 3 out of 12 items needed to be returned. Ten days after Christmas and they refuse to reimburse me for the amount I paid, since it was more then 45 days ago. I ordered the clothes in the middle of November. I am closing my account and will shop at a store that has customers' satisfaction at a higher value. Ann Taylor would only offer me the current sale price for these items.

I have been a long time ann taylor and loft costomer until they screwed up their coupon code. I used a 40% coupon code and received an email confirmation of merchandises that I intended to order in the amount of $365. However, when they shipped my order, they sent me a different bill of the total charge of $609. I never authorized them to charge me that much and yet they still blindly charged me as if nothing happened. After calling customer service 3 times, I still have not received my refund, and now I am preparing for credit card dispute. What a dishonest business and a great way to lose a long time customer. I will NEVER return.

Even in my 20s, I liked Ann Taylor's clean, kind of older looking style. I often shopped there for work clothes, cute loose flowy tops and light cardigans. It seems like the quality of the clothes have gone significantly downhill in the last couple of years. My last order from AnnTaylor.com went well, but the clothes themselves seemed to be more cheaply made and the fit wasn't quite right. The good news is that my mother doesn't seem to care as much as I did, so she was able to gain a couple of blouses for her wardrobe.