AnyVanReviews 724

The driver was friendly and got straight to it. He had his moving tools handy to make the job go much smoother.

I have hired them from London to Dartford, it was cheap and excellent service by the boys, they have taken care of the furniture.

The Van and Driver arrived bang on time and did the pick up with no problem at all. I must admit to being a little worried as it was my prized classic motorcycle that was being transported, but he vlearly knew what he was doing, took good care of the bike and delivered it in spot on fashion. Excellent!

Absolutely fantastic service, on time, nothing was to much trouble, especially with the driver, highly recommend, cheers guys

If everything went well with your dealings with AnyVan good for you.
The fact is that AnyVan are a sales organisation. Full stop. By this I mean they have very few staff. The collection and delivery men are sub contract. As far as I can see the storage they use is also sub contract too.
We dealt with a really helpful Sales guy called Barney. He sold the AnyVan to us. The utmost care would be taken with our possessions and we should not worry at the fact that our items would have to go into Storage for a while - as the containers were all clean, sealed and kept at a constant temperature. The furnishings would be wrapped in protection so nothing could go wrong.
The Collection Men duly arrived at the set time / date. This is where the "journey" started. They guys although very polite told us they were "sub contract"... meaning they weren't employed by AnyVan. Honestly, they were useless. Clueless. We were horrified as they dragged out the Washing Machine leaving a trail of water behind them... then dragging our lovely white mattress through it. Where was the cover for the mattress that you promised Barney? In fact where were the covers for anything? The settee... They huffed and puffed and tried this way and that to "force" it through the doorway... eventually I showed them how to turn it so it easily went through. And so it went on with all our items...
I rang Barney to alert him as to my concerns..."oh he's not available"... I emailed him... no reply. Christmas and New Year came and went... still nothing. So I called Customer Services. Well I may as well have spoken to the wall. The lady frankly was useless. She had a "what do you want me to do about it attitude?"
So, the day of the delivery from the items having been in storage for some 4 months. Our fears were realised. Even the Delivery guy was apologetic. Now bear in mind ALL our furnishing were previously in A1 condition. The £800 mirror had bashed in corners, the £225 picture chipped and the canvass cut, the Dining Table and chairs filthy and chipped, the settee filthy, the bed, soaked with dirty water etc etc. I have photos of all this BTW and how the items were jammed into the delivery lorry with no protection.
Fortunately I had their "upgraded" Insurance Policy... Ha! What a joke. As derisory £250 for damage to £3,000 worth of goods.
I made AnyVan aware of all this. Have I received an apology... you must be joking...

DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
CHECK OUT REVIEWS ON THEIR OWN SITE,
Awful, blackmail, double charge, threatening behaviour. Say will call back and don't. Double charges. Office and removal men work to different things and say put stuff on and haven't

No email address for complaints.
Trading standards will get the email instead.
Poor customer service, never answers the phone promptly either,

Oh oh oh. So. They rescheduled and had the cheek to take extra payment from my son as there are stairs and no parking even though this wasn't asked on the initial booking.
They said they would turn up between 8 and 10 in the morning. They then cancelled this and changed it to 2- 4 the same same day At 3.50 they sent a text saying they were not coming!
I'd booked time off work, driven upmfrom Devon, got stuck and traffic as I was bringing my son home for a few weeks until. Hoe new flat was ready. I had to book another day off work, frantically ring the estate agents to beg am extra night and get another van. To add insult to injury they are refusing to reimburse the full amount, apparently it's my son's fault he failed to mention the parking situation and the stairs despite he wasn't asked when he booked. The guy I spoke to, Thad, Chad was lovely and helpful and may have been on the receiving end as I was quite cross. He did try his best to help but was restricted by management. So. Any Van have £160 of my sons money for not turning up. I'm out of pocket 2 days wages, a full tank of petrol, overnight parking fees and paying for another van. Oh. We have no furniture, kettle anything as it's all packed.

When my son booked all he was required to. Do. Was enter his postcode of his flat and the address where to deliver. He wasn't asked anything further.
He was then allotted a date which was cancelled. My son then contacted you paid put more money and was given a new date, 28th April between 8-10. This was then changed your end to 2-4. He then received a text at 3.50. Informing him the driver wasn't coming. You cancelled therefore you are in the wrong You waited until the very last minute. Utter appalling

I used anyvan to move house in the same city, and they arrived on time, helped pack things and unpack things. I'd definitely use them again. I recommend calling them if you don't like using websites

I recently used AnyVan to move home and am very pleased with the ease of the move. The men arrived punctually and were very friendly and professional. Nothing was too much trouble. I would definitely recommend them to anyone looking for a stress free and excellent service

Easy access to on-line quote
Good followup comms and especially liked the helpful online chat
The delivery guys were very helpful and polite
All round experience was really good and positive so will definately use them again. Highly recommended

I have used Anyvan twice now, they are reasonably priced, efficient, keep you updated on your move right up until the day of the move and their drivers are friendly and helpful. I would definitely use them again

Fantastic service. My wife, on impulse, recently purchased a 4 seater sofa for our flat. The nominated delivery agent way Any Van. You can imagine when two guys turned up on late Friday afternoon to find that the sofa was too large to go through any of the doors to the flat. Not wishing to be defeated the delivery guys scoured round the flat and Communal gardens and eventually by removing all packaging and using their initiative they engineered it through the conservatory, then the kitchen and through into the lounge. Well done guys. It made my wife very happy. Never had such good service from a delivery company.
We would most certainly use them again and would highly recommend AnyVan

Had help from Dumitru moving a lot of items from one flat to another. He was really helpful moving and lifting things and took great care with the more fragile items. Would definitely use AnyVan again were I to move based on this experience.

These guys where good, kept me and my mate upto date every bit of the way. Really friendly and professional service. Definitely would use again and recommend.

I needed to move a large three seater corner sofa, dining table, a computer table, heavy television table, 2 side bed cabinets, a five drawer chest of drawers and a mattress at short notice 3 days and found this website much more reasonable in price compared to professional removals. The app works well regular updates the remover actually arrived an hour earlier than planned but that suited me. If you book one driver you need an able-bodied person there to move heavy objects as it wouldn't otherwise be practical. I decided to take the double bed disassembled myself in my Estate car as playing around on their website with various items showed this would've added another £50 to the bill. Overall very impressed prompt and efficient

Well signposted on line site. Easy booking, flexible and added tracking facility available. Timeous communications throughout and good value for money. Delivery punctual. Would absolutely use again and absolutely recommend