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Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
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Be careful of this company and when making your reservation. Once you have entered all your details and credit card information and received an order number, they will turn around and say that the price is no longer available. An hour after making payment and obtaining my order number, they sent me an email saying the price has changed. When I tried to get hold of my agent (*) he ignored all of my calls, text and emails.
They claim that once you have an order number and payment is made, your price is guaranteed and you have nothing to worry about. That is not true! Be cautious of this company as I don't think they are trustworthy. They are air consolidators that sell airfare at discounted prices, yet tried to tell me that the airline was to blame because the fare was no longer available. If I could have gotten the same price with the airline why would I use Arangrant? I would go directly to the airline! The airline had nothing to do with the price we agreed on. Be cautious - they now have my credit card information which concerns me!
* Personal info redacted by admin
I have never had a worse travel or customer service experience than my most recent one with Arangrant. My original outgoing flight (international) was delayed due to airline issues and Arangrant made the experience much more complicated and frustrating than it needed to be requiring 24+ of back and forth with them followed by me just going to the airport, waiting for hours and finally begging the airline agent to help me get things sorted out.
Then my return flights had an issue and then I called the airline directly (lesson learned the first time) I learned that Arangrant had cancelled my return flights (incompetence? Spite?) which again took HOURS to fix not to mention the stress. This was so unpleasant and time consuming and upsetting and I have never gotten any resolution, refund for extreme inconvenience, or even apology.
Updated response on December 26,2025
Dear Valued Customer,
Once again, we thank you for taking the time to share your feedback.
Upon reviewing our records, we confirmed that our service team acted in line with the policies set forth by the airline. Please be assured that our goal is always to support you to the fullest extent possible while remaining compliant with airline procedures.
We value your honesty and understanding, and your input helps us continue improving the quality of our services.
Thank you once again for your patience and understanding.
Sincerely Yours,
ARANGRANT Team
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Initial response on December 02,2025
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
The air Europa has no gates on and off tarmac and cattle car on buses. There is not first class on Europe domestic - just an extra seat.
Dear Valued Customer,
Thanks for sharing your experience with us. We're glad you found our service decent, but we're sorry to hear the flights with Air Europa didn’t meet your expectations.
We understand how uncomfortable it can be to board via buses and not have a true first-class option on European domestic flights. While we don’t control airline operations, we appreciate your feedback and will keep it in mind when helping future travelers.
We hope to assist you again soon—with a smoother and more enjoyable journey next time.
Sincerely Yours,
ARANGRANT Team
I've bought my international first and biz class tickets through Arangrant now many times and am always satisfied with the services and airfares offered. I especially recommend Joel, one of the representatives at Arangrant. He is extremely thorough and helpful and is a pleasure to work with when I book tickets. Arangrant offers great service! 5 stars!
Dear Jeffrey A.,
Thank you so much for your continued trust in Arangrant and for sharing such a thoughtful review. We're delighted to hear that you've consistently been satisfied with the services and airfares we've provided for your international first and business class travel.
Your special mention of Joel means a great deal to us. We’re proud to have team members who go above and beyond to ensure every booking is handled with care and precision. We'll be sure to pass along your kind words—he’ll be thrilled to know his efforts made a positive impact.
We truly appreciate your 5-star rating and your recommendation. It’s always a pleasure to assist you, and we look forward to helping with your future travel plans.
Sincerely Yours,
ARANGRANT Team
I booked a flight and a few months in the times changed on one leg of the flight. I never recieved an update email from the airline or Arangrant. When I looked at the booking I got a message that the flight had been cancelled. In a panic I called customer service and after talking to one rep was passed to someone else who told me the flight was not cancelled just the time was altered and the flight had a new confrimnation number. I never recieved any emails about this change. The rep was very helpful and I did get it all straightened out.
Dear Diane A.,
Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion caused by the schedule change and the lack of communication regarding your updated flight details.
We understand how alarming it must have been to see a cancellation message without prior notice. We’re very glad to hear that our customer service team was able to assist you and clarify the situation.
Your feedback is incredibly valuable—it helps us improve our processes and ensure better communication moving forward. We appreciate your patience and understanding, and we look forward to serving you again in the future.
Sincerely Yours,
ARANGRANT Team
Overall it was a good experience. But we had a lot of flight delay/cancellation issues. I would have liked it if you would have been more helpful in the rebooking and refund process
Dear Lynn N.,
Thank you for sharing your experience with us. We're glad to hear that, overall, your journey was a positive one.
That said, we truly regret the inconvenience caused by the flight delays and cancellations, and we understand how frustrating it can be when rebooking and refund processes aren’t as smooth as they should be.
Your feedback is invaluable, and we take it seriously. We’re continuously working to improve our support during disruptions, and your comments help us identify where we can do better.
We appreciate your trust and hope to serve you with even greater care in the future.
Sincerely Yours,
ARANGRANT Team
Larry was able to get us Business class flights to Athens and returning home to JFK from Milan at a very reasonable cost. He also arranged for wheelchair assistance as well.
Dear John S.,
Thank you for sharing your wonderful experience with us. We're so pleased to hear that your business class flights to Athens and return from Milan were secured at a great value and that Larry was able to arrange wheelchair assistance to support your journey.
Providing thoughtful, personalized service is something we take great pride in, and it’s rewarding to know that your travel needs were met with care and efficiency.
We truly appreciate your trust and look forward to assisting you again in the future.
Sincerely Yours,
ARANGRANT Team
Booking a discounted, non-stop business class ticket to London could not have been easier or cheaper. This was my second time working with Amigo. He was wonderfully efficient and pleasant. Thank you!
Dear Carol t.,
Thank you so much for your generous review. We're delighted to hear that booking your discounted, non-stop business class ticket to London was both easy and cost-effective.
It’s wonderful to know this was your second time working with Amigo and that he provided efficient and pleasant service once again.
We truly appreciate your continued trust and look forward to assisting you with future travel plans.
Sincerely Yours,
ARANGRANT Team
We are happy with Aran Grant overall and have used them a few times. Our issue is more on the back end. We were quoted a price and then it "jumped" prior to booking. This happened the 2nd time we used Aran Grant as well. We are learning that we need to be ready to commit immediately, or the deals seem to go away. Also, we receive a lot of texts from our agent that are impersonal. Would like them to be more custom to our needs (at least have our name vs. "dear, " which is just a form letter). A lot of little things that could be better.
Updated response on October 22,2025
Dear Valued Customer,
Thank you for your continued support and for sharing your concerns.
Since we work with live inventory, prices and availability can change quickly and aren’t guaranteed until booked. We understand this can be frustrating and appreciate your flexibility.
Regarding the text messages, your feedback has been shared with the appropriate team for improvement. We’re grateful you brought this to our attention and remain committed to enhancing your experience.
Although we've made several attempts to contact you, we have not yet received a response. Should you need any further assistance, we’re always here to help.
Sincerely Yours,
ARANGRANT Team
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Initial response on October 01,2025
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
The professionalism and communication provided are exceptional. This is our first time using Arangrant. However, it will be our go to in the future for booking business or first class flights in the future.
Dear ROD K.,
Thank you for your wonderful 5-star review! We’re honored to have been part of your travel planning experience and thrilled to hear that our professionalism and communication made a strong impression.
It’s especially meaningful to know that, as a first-time customer, you now consider us your go-to agency for booking business and first class flights. We truly appreciate your trust and look forward to delivering the same level of care and service on every journey ahead.
If there’s anything you need in the future, we’re just a call or message away.
Sincerely Yours,
ARANGRANT Team
I had never flown to Europe. We went to Croatia and could not fly direct. Our connecting flight both ways did not allow enough time, especially with having to go through customs. We missed the first connection all together. It took 2 more flights to get to our destination which was only 1 hour away. It took 7 hours. Just barely made connection on the way home but nearly had a heart attack running to get to the gate. Agent was very unresponsive once I agreed to the flights especially about seat selection. Claimed he was busy with other customers. Why aren't I the "other customer"?
Updated response on October 08,2025
Dear John t.,
Thank you for taking the time to share your experience with us.
Upon reviewing your booking, we confirmed that the airline made a schedule change after ticketing, which unfortunately impacted your connection times. While these changes are outside our control, we’re glad to see that you were ultimately able to complete your trip and fully utilize your ticket.
Our records indicate the agent shared updates during your communication. That said, we recognize the importance of feeling fully supported, and we’re taking your feedback to heart as we work to enhance our service.
We truly appreciate you choosing our services and sharing your feedback—it helps us grow and serve you better in the future.
If there’s anything further we can do to assist or clarify, please don’t hesitate to reach out.
Sincerely Yours,
ARANGRANT Team
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Initial response on October 01,2025
Dear John t.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Never once got a quote better than I could find on my own by a simple search On any of the popular flight websites. Absolutely useless.
Updated response on October 16,2025
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We understand how frustrating sudden price increases can be, especially when you’ve agreed on a certain price. As you rightly pointed out, the travel industry operates with live inventory, and prices can fluctuate due to various factors. Our team strives to provide accurate information, but sometimes unforeseen changes occur.
Please know that prices and availability are subject to change and are not guaranteed until booked and confirmed.
When the price increased, our sales agent promptly reached out to you to discuss the updated fare and explore alternative flight options. We respect your decision not to proceed with the booking and appreciate your understanding.
Should you ever reconsider our services, we will be here to assist you. Your feedback helps us improve, and we value your perspective.
Sincerely Yours,
ARANGRANT Team
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Initial response on October 01,2025
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
The trip was smooth. Icelandair has some older planes in their fleet and we got on one for the first leg. It still had a cigarette ashtray in the bathroom! Accordingly the seat ergonomics were not as we had hoped. But overall this was a positive experience.
Dear David J.,
Thank you for sharing your experience with us—and for the 5-star review! We’re glad to hear your trip went smoothly and that, overall, it was a positive experience.
Your note about the aircraft’s age and seat ergonomics is appreciated; feedback like yours helps us better understand what travelers encounter and how we can continue improving. It’s always our goal to ensure comfort and clarity throughout the journey, and we’re grateful you took the time to reflect on both the highlights and the quirks.
We hope to welcome you again soon for another great travel experience.
Sincerely Yours,
ARANGRANT Team
When i called, I did not expect much, but the agent far exceeded my expectations. She explained all options, cancelation fees, held my reservation without pressuring me. Booked on a good flight at a great price. When I called about luggage, she explained all the details, dimensions. When I called to enquire about wifi service, I not only got an answer right away, I got a follow up email. Keep it up. 💯
Dear Daisy K.,
Thank you for taking the time to share your experience with us—and for the fantastic 5-star review! We’re thrilled to hear that our agent exceeded your expectations and provided clear, pressure-free guidance throughout your booking process.
From explaining cancellation policies to assisting with luggage details and even following up on your Wi-Fi inquiry, it’s wonderful to know that every step of your journey was handled with care and attention. Your kind words are a true encouragement to our team.
We’re committed to delivering this level of service every time, and feedback like yours reminds us why we do what we do. Thanks again for your trust and support. We look forward to assisting you on your next trip!
Sincerely Yours,
ARANGRANT Team
All agents work with diligence and professionalism... as personally I needed to extend my stay in europe the agents again worked very close with me and provided all the information and prepared a further plan for my return home... thank you for your grant service
Dear Semida O.,
Thank you so much for your thoughtful 5-star review. We're truly grateful for your kind words and delighted to hear that our team was able to support your extended stay in Europe with diligence and professionalism.
It’s always our goal to provide seamless, personalized assistance—especially when travel plans evolve. We're glad we could work closely with you to prepare a smooth return journey and ensure you had all the information you needed.
Your appreciation means a great deal to us. We look forward to assisting you again in the future and wish you continued safe and enjoyable travels.
Sincerely Yours,
ARANGRANT Team
I was hesitant to look for my airline ticket outside of the normal airline companies but AranGrant and a couple of other Business Class agencies received positive reviews so I contacted three of them. Aran Grant responded almost immediately, another agency a day later and the third never responded. After communicating with the two remaining agencies, AranGrant offered the better service. Dino, my travel agent with AranGrant was extremely helpful and worked with me over a few days to get the class of ticket I needed as well as helping me stay within my budget. We had a few emails back and forth covering all of the options and were able to come up with a ticket that would work for me. He also followed up with me after the purchase to see if I had any further questions. Would definitely work with them again and recommend their services. 0
Dear Fran W.,
Thank you so much for taking the time to share your experience with us. We're truly grateful for your kind words and thrilled to hear that our quick response, clear communication, and personalized support made a difference in your booking process.
We understand that choosing a travel agency outside of traditional airline channels can feel uncertain, and we're honored that you placed your trust in us. It’s wonderful to know that Dino was able to assist you thoroughly—from exploring options to staying within your budget—and that the follow-up helped ensure everything went smoothly.
Your recommendation means a great deal to us, and we look forward to assisting you again whenever you're ready to plan your next journey.
Sincerely Yours,
ARANGRANT Team
Excellent service; she was very patient with my slowness on the computer. She made sure that everything was completed as I requested
Dear Valued Customer,
Thank you so much for your generous 5-star review. We're truly glad to hear that our agent provided excellent service and showed such patience and care throughout your booking process.
We understand that technology can sometimes feel overwhelming, and we're proud to have team members who take the time to ensure every detail is handled just the way our customers need. Your appreciation means a great deal to us, and we’ll be sure to pass along your kind words to her.
If there's anything more we can assist you with, please don't hesitate to reach out. We’re always here to help.
Sincerely Yours,
ARANGRANT Team
My agents were most helpful, when I didn't have the information they called back when stated. Completed my reservation and all is well. Now for the flight (not until October)
Dear Margaret S.,
Thank you for taking the time to share your experience. We're so pleased to hear that our agents were able to assist you promptly and professionally, even when details were still pending.
It’s always our goal to make the reservation process smooth and reassuring, and we're glad everything was completed to your satisfaction.
We’ll be thinking of you as October approaches—wishing you a seamless and enjoyable journey when the time comes!
Sincerely Yours,
ARANGRANT Team
From the first contact with Arangrant they were completely professional and delivered a great product. I will definitely be using their service again.
Dear Steven t.,
Thank you for your generous review. We're truly pleased to hear that your experience with Arangrant was marked by professionalism and quality from the very beginning.
Delivering a great product and earning your trust is exactly what we strive for, and it means a lot to know we’ve met that mark.
We’re excited to continue supporting your future travel needs and look forward to working with you again.
Sincerely Yours,
ARANGRANT Team
I spent my entire vacation worrying about having a return flight when I booked everything and was told it was confirmed and had ticket and seat numbers WEEKS AGO. Here I am towards the end of my trip only 2 days left until i HAVE to be home for work and I still do not have a return flight. And no one is even getting back to me anymore. Just sending me generic AI responses. This is a terrible experience and unless I get my flight immediately, I will unleash hell on this company and imbarrass Arangrant accross all platforms.
Updated response on September 16,2025
Dear Farshad S.,
Thank you for taking the time to share your feedback with us.
Please accept our sincere apologies for the distress and inconvenience this situation has caused—especially during what should have been a relaxing vacation.
Although the process took longer than anticipated, we’re thankful that—through the persistence and expertise of our service team—the flight was successfully reinstated, allowing you to complete your journey as planned.
This would not have been possible without the dedicated efforts of our service team and their close coordination with the airline.
We also want to sincerely thank you for your patience and understanding throughout this unexpected situation.
Sincerely Yours,
ARANGRANT Team
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Initial response on September 05,2025
Dear Farshad S.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear BSS g.,
Thank you for sharing your feedback. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@arangrant.com with your booking reference number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
ARANGRANT Team