Art.comReviews 175

Your typical middle man website... They don't print anything - everything is out sourced to different printers and every single piece is different. I ordered 4 prints, everyone of them are on a different paper stock & every single one had creases, dings, etc! Not to mention it's. Been 6 weeks & I'm still waiting on a print. Don't waste you time.

We shopped a print on canvas as a gift for our mother. Several sites had the one we wanted for less money but none would deliver in time for Mother's day. Art.com was a few bucks more but had free shipping and promised delivery 3 days before Mother's day. They lied. After confirming the order and estimating delivery by May 6 (same as their listing) we began tracking the order. It didn't ship so I contacted Customer Service and explained my need for delivery before May 9th. Within a few hours I received an email saying that it shipped but wouldn't be there until the 8th. I continued to track it and the date slipped to the 9th. Today it says the 10th. I don't know when it will arrive but whenever it does, it will be too late. They promise delivery to get the order and then they don't care anymore.

Ordered a framed item... expected a few days to process, no issue with that. Paid for expedited shipping. 3-4 days. Fine print says 3-4 business days... my package has traveled 787 miles in 4 days. At 192 miles per day, i am generously including non business days, my package will probably be delivered in 11 more days. The tracking says in 4 more days, May 12... but I think that means another 12 days in the month of May. If I exclude non business days and give an extra day at the destination hub, My package should be delivered to the gift recipient no sooner than May 26. Expedited Bull Shat.

After paying extra for expedited shipping I received notification that my order would be delayed due to quality issues. When it finally arrived the print was dirty and not centered in the frame. No answer from customer service. Do yourself a favor and steer clear of this poorly run company.

I have ordered quite a few items from Art.com with mixed results. Most of the items were fantastic (very vivid lush colors printed on thick quality paper), but some were shockingly amateurish (blurry and faded colors on cheap, thin and frustratingly warped paper.
It's interesting how many reviews I read that complained about the customer service. When I needed to return items, I was treated with professionalism, courtesy and respect. In fact, they said I wouldn't need to return the item at all while providing a full refund. This is why I keep going back; this type of Rockstar customer service makes me feel much more confident about ordering images I love.

Looks better than the image on the website and got it quickly. It does however have a scratch at the top I'm not too thrilled with.

A few years ago, I purchased two map prints. Now I'd like the frames. I went back online to purchase the frames. Not only will Art.com not sell you the frames after you've purchased prints (you have to buy all at the same time), but I see that the prints now cost a fraction of what I paid for them years ago. I paid just under what prints + frames now cost, for prints only. I wrote to customer service stating my disappointment on both points. They still won't sell me just the frames. I was gouged and still don't have frames. Insult to injury. I can't shop here on principle.

Art.com is a big business that doesn't pay attention to what they are shipping. I ordered eight vintage travel posters mounted on a board hanger, ALL IN THE SAME SIZE, for decor in a furnished rental home. They sent only TWO of the correct size. The Others were smaller, or much smaller, and two were not even mounted, just posters rolled up in boxes. When I called they instructed me to take pictures of the wrong ones! They were all wrong! I still do not have an authorization to return. This order was around $550. Buyer beware, they have a slick website but their fabricators are idiots and the customer No Service people have no intention of letting you return anything EVEN THOUGH IT IS THEIR MISTAKE. Do not order from this company unless you're willing to take a chance that one of the idiots who work there will do something right. See below, a rolled up poster on the left compared to the large mounted one they were supposed to ship. And that's one of six incorrect items.

I ordered five prints and while three of them were delivered within a couple of weeks, one other remained somewhere in transit. After five weeks of waiting, I canceled that order and ordered another print. That was two weeks ago and I'm still waiting. Curiously, I went to the Fed Ex site yesterday and checked the tracking number; it said it would be delivered today. I just checked again and now it says the delivery date "may" be in another ten days.

That's the last time I'll buy from art.com.

I've order from Art.com before and my print was bent but, I didn't say anything. Their return policy says " Absolutely free returns: No questions, no drama". This time I ordered two prints ruined in the mail (again) my order was almost $30. Since I ordered the prints I moved and now didn't have a place for them. I submitted photos on line for refund and said I didn't want them replaced, just refund. They send me refund of $18, $6 of which was shipping! I won't do business with them again. Be forewarned Incase you think you might need to send them back. You won't get your money back. I'm not happy. Bad way to do business!