Art.comReviews 175

I decided to order 4 pieces to brighten a room. All are being sent separately. #1 was a wrapped canvas. It arrived scratched and badly placed on the stretcher, also a much duller print than the pic online. Called to return: they said "here's your refund; dispose of the canvas as you wish." Print 2 arrived: a large trimmed piece of mat was trapped inside the frame. Another refund. "Don't bother to return it." Who knows what the other 2 prints will be like? What a bizarre business model that allows terrible craftsmanship and that gives refunds without having goods returned. They know their products are trash. They're just hoping you don't notice!

We ordered a framed print well over two weeks ago. FedEx reported that it was damaged. Not a word from Art.com. I finally contacted them and they acknowledged that it was damaged and that they would "expedite" a second one. After a week, FedEx reported that it was delayed. I contacted Art.com and this one is apparently lost. Give me the refund. Lousy customer service and they should also consider switching delivery services.

Good Day,
I have received an order composed of 2 items for a price of 689$ canadian due to the shipping cost.

The order has arrived damaged, not due to shipping in my opinion but poor fabrication as it can be seen on the picture.

I have received good service from Madam Fiona at the online website. They have refunded the damaged item and told me i can sell, donate the damaged items.

Honnestly, I would have expected a refund, and to get a new one free.

I will not buy from Art.com anymore.

I ordered a picture for my son and his wife for Christmas. I tracked the package and saw it had been delivered; however, I couldn't find the package. I notified art.com and received a reply that they would ship a second package. The second package was due to be received on December 26. I was disappointed but figured better late than never. Oddly enough, my original package arrived. I contacted art.com to inform them and they supplied me with a return label. That is great customer service.

The most awful experience. Ordered with overnight shipping that stated delivery by 12/24. Checked in with them on 12/22 when I saw it was still in production. Told me it would ship on 12/24 and 1-2 day delivery. After a fight, they said it would be delivered 12/24. Waited until 12/23 to tell me the frame was out of stock and wouldn't ship in time. Escalated and when caught with informing me the day before it was to be delivered through chat, they LIED and said they emailed me about the frame on 12/21. Checked every focused, other, and junk email folder - no email. Had to fight again to get them to put a rush in with their production department, but still wouldn't guarantee. Will be checking back in a few hours to make sure it ships out today. Completely unreliable, terrible
Customer service. They could have put in a rush with production from the start instead of me having to get forceful through chat for 1.5hrs. Huge waste of time. Was planning to order more, but will never order from them again or refer them to anyone.

Bottom line: Good prices, fast(ish) shipping, great customer support. Framed art better than canvas IMO. I'd purchase from here again.

I bought six prints from art.com, a combination of framed pictures and mounted on canvas. All canvas art was 9x13 stretched on 1.5" stretcher bars. I would have preferred a smaller depth, maybe. 75 or 1". I did request a replacement for one that was totally askew when they stapled it to the back but the others were acceptable. I think the canvas art is better suited for larger prints.

The framed art is nicer and, to be honest, much better quality than I expected. In addition to the mounting hanger, they thoughtfully added two pieces of felt at the bottom, so the painting hangs flush against the wall. Contacting customer service was easy (although there was one incident where the chat operator went "away" in the middle of our conversation). However, in general the customer service department communicated clearly, appropriately and responded in a timely fashion.

I've been pleased with the many purchases I've made on Art.com... but what I'm not pleased with is their current website. I use an Android phone for all internet activity... NOT a computer... and the website has become unusable for me. You could spend hours doing what should take 15 minutes. Whatever it is that you've done... please fix it. I will not be coming to your website until you fix it.

I placed an order for a birthday present. Less than a week before it was supposed to arrive (more than ten days after placing the order) I got an email saying my order was cancelled, with no explanation. I called them, and was told that the frame I ordered was out of stock, and that they had tried to notify me by email. I checked all my spam folders and never got an email. They did not offer to do anything to make it right. I'm without birthday present for my wife.

Over the years I have purchased many custom framed pieces of art from this company and their workmanship has always been excellent. It sensed that maybe the company had been sol as they no longer offered sales but didn't expect anything to be drastically different
I purchased a print on canvas and was shocked when I received it. The piece was sloppily stapled on the frame and a cheap sawtooth hanger was attached to the top, unlike the wire they've always used. I wound up keeping the piece, fo my regret, because it had taken me so long to find what I needed but every time I look at it, it just looks so cheap. I know I will replace soon. I surely will not buy from them again.

I had a lot of home redecorating projects going on and finally got to the position to start putting up pictures. I opened a previously unopened shipment from Art.com and found it creased. I contacted them and they said that it had passed the 45 day return date and would not accept it. Even though it was their fault that it was shipped poorly. I really should have read previous reviews and not ordered from them in the 1st place. In addition, they accidently shipped a picture to me that I did not order. The poor person in Marrieta, California that did not receive it!

I should have read reviews before buying. I waited over a month for what was supposedly an in stock item only to be told a month later they are cancelling my order. That is so wrong on so many levels.

Ordered a 40x50" print with a frame. The corners of the frame are pulling apart, the glass (plastic) was cut too short to fit into the grove around the frame, and the frame itself is warped so bad I can see it even before hanging the thing.

Moreover - the company that claims, "Easy returns, no drama," is refusing to take this thing back.

What an absolute joke - shop elsewhere!

I ordered 3 large posters which came to about 100$. Had to pay customs coming into Canada before Fedex would release them and then they were dropped off outside my door with the box pretty crushed at one end and posters too creased to hang. Although it wasn't exactly art.com's fault, except for the flimsy packaging, I didn't think I'd get any help from them based on all the bad reviews. I was pleasantly surprised though with the prompt customer service I got from Marley after contacting them by email. My posters were replaced and I didn't have to wait too long for them. It seems the business is run with a lot of automated communication, but you can reach a human when needed. They are selling pretty reasonably priced prints and it was the only shop where I could find all the prints that I wanted. Am happy it worked out.

$180.00 for pictures with Marks on them. Both pictures were poorly wrapped (canvas) and marked up. I will never buy from there again.

We have purchased many pieces of custom art from this company and they turn out quality artwork! Great customer service as well!

Order was not sent until after I asked for more information, two days after the anticipated delivery date. The print itself nowhere near covers the size of the paper and also includes a second gutter, presumably from the original artwork. The printing isn't centered either. At no point have I been able to track my order or retrieve information from the website using the order number, which also I means I can't return it, because you have to start with the order number which "cannot be found".

I ordered a piece and was told it would be delivered exactly one month after ordering. I continuously checked the status of the order and it never went beyond production. I used the Live Chat option on the website multiple times and was never given a straight answer. I was told my piece was somewhere in the warehouse, they did not know why it was not being shipped and they had no idea when it would ship or even arrive. Some supervisor emailed me telling me he opened an investigation on my order as to why it wasn't being shipped. The next day I received a generic email telling me the item was out of stock. It had been over a month since I ordered this, why did it take so long to receive this email? I ordered this piece with plenty of time before I needed it and now I have nothing. Never using this site again, it really feels like one big scam.