AshfordReviews 7,023

I ordered a watch for Christmas for my father who decided to go with something else, so we are trying to return the watch. The Edox watch feels cheap and I can't confirm it's authentic. Before buying the watch I clearly read their return policy and it seemed ok.
Now that I'm trying to return the watch, I've contacted them through email and by phone to get a Return Authorization number. They said they'd email it to me within 24 hours, but I haven't received anything from them. No replies, no emails...
About a week later, I finally called them and got through. They said the email had been sent already, but I hadn't received anything. They said they'd resend it, and this time I got the email with the Return Authorization #. Sent it in that day via UPS verified postage. They got it that week. Waited for about 2 weeks and finally got the refund.
I probably won't shop hear again. Just because there's too many other places that don't make you jump through hoops to return a product and get a refund.

I ordered a brand new womens EDOX Grand Ocean and the chronometre doesn`t stop on the top at 12:00. These crooks seem to sell defective watches globally... why is this shop still up & running? Honestly?... It should be shut down immediately!

I am not a complainer in general. But this site just got my nerve finally. I placed an order for a Seiko Solar watch two weeks before Christmas. I was told it got processed when I trying to use a promo code. I said fine. But it never made to my door before, on or after Christmas. Called and chatted with customer service, Was told twice that they have to check the order management. Never got back. The person had attitude when I was on phone just simply explain the situation. This is will be the last time ordering for sure.

I am posting this review so that other people will not be victimized by Armand Nicolet's shabby products or Ashford's dishonesty and incompetence.

If possible, I would give Ashford and this watch zero stars. I bought the watch from Ashford.com in December 2015. Almost immediately after I got it, the chronograph's reset button failed. I sent to watch to Ashford for repairs since the watch was still under warranty. They kept it for over 4 months without sending me any information about when I might expect to get the watch back. Finally, my patience ran out and I called Ashford. They eventually sent the watch back - of course on a date that was days after the return date they told me over the phone - and the watchs chronograph reset button IMMEDIATELY BROKE AGAIN. So I sent the watch back to Ashford for repairs. After a couple of months they sent it back; but instead of fixing the watch's reset button they had comprehensively destroyed the watch itself. It did not work at all when I unpacked and tried to restart it.

After all this I sent the watch back to Ashford a third time. After about two months, I got an email back from them saying that I will need to spend $500 to get the watch repaired by them, even though it's still on warranty and failed twice to repair the watch properly. So, rather than get screwed by Ashford a third time, I have had them send the watch back to me. I would be very foolish to trust them to repair this watch a third time after their previous failures.

Well, thats my sad story. Consider yourself warned!

Just received a gift from a friend and behold, my worst FEAR --- Ashford is a FAKE - The return policy brochure had typos, bad return policy: for a refund one needs to pay ASHFORD back for shipping Plus the item should not have been opened (seal not broken), and an immediate return: - then I knew who they are --- Chinese FAKES - Amazon, should not be allowing such dealers as parters or/and Amazon sellers need to clearly state the truth. FAKES -Chinese product!, Instead of RADO - Switzerland! Remember these are highly priced products - Simply not fair!

Sold a brand new watch in attractive price or cheap price. If you want super cheap from them, just check out slickdeals.net, sometimes they provide a coupon code; then you will get a super cheap. I bought 10 watches in two transactions from them at super cheap price for resale; but at the end I returned to them all in 2 transactions and each time I got a full refund. I followed their direction of return and I did exactly on the return instruction that they provide and I got a full refund of $2200. This online store sell genuine brand new expensive watch at super attractive price and I am very satisfy to buy watch from them. The watches are genuine and brand new.

First, when I saw other reviews here, I was afraid to order my desired watch, because the rating is very low with lots of comments about fake watches and bad service.
But, after some research, I've found that on amazon and ebay Ashford has very high ratings and excellent user reviews, so I've tried and you know what? I'm really happy with my purchase! I bought "baume and mercier" watch which has really very high quality. Also it was under sale from $3000 to $1400.
So I can say that Ashford's rating is wrong here. Maybe because only negative reviews are post and all others who are satisfied hasn't provided any. That's the case I'm writing this one. Happy shopping.