AshfordReviews 7,023

10 minutes after placing the order on a Sunday (not a business day) I cancelled my order. I left a voicemail on their customer service number asking them to cancel my order number. The next day I get a confirmation number saying that my watches had been shipped. I email them asking for an RA# ( which they require to return a package.) They respond a week and a half later. I sent my watch back over a week ago and they still have not refunded my money. I have emailed them several times and they have not responded. I don't believe they are ever going to respond or refund my money. STAY AWAY FROM ASHFORD!

Over the past 3+ years, I've purchased 2 watches for myself and 2 for my college-aged daughter all from Ashford. My watches were a Citizen Ecodrive and a Bulova. For my daughter, I bought a Seiko and a Fossil. All watches have worked well and the packaging was very nice. My daughter has since dropped her Fossil watch down a two-story marble staircase and it no longer runs, but that was her fault.

I have seen nearly identical watches (Bulova) on two of my friends who paid more than double what I paid at Ashford.

I have never had to return anything to Ashford or otherwise deal with their customer service, so I cannot speak to that. All I can say is that I've bought four watches from Ashford for much, much less than I would have spent elsewhere. So far, I'm one happy customer.

After reading the negative reviews i still went ahead and bought 3 watches for xmas present. What a BIG mistake. Poor packaging caused damage to a 5000 dollar watch, online chat to complain was a waste of time. Said i had to wait 24 hours to 48 hours for a reply to my complaint in an email. Its now 5 days later and still no response. Its not too late to sent the watches bacK and buy replacments elsewhere. Service is non existant. Ignore there cheap prices with useless warranty as it will cost you a fortune to post and insure to return even when they send faulty goods. FRAUDSTERS

Got a great deal on a TechnoMarine 500M watch, that is where the deal ended. Bought first of October, watch was great, but mid December, barely 2 months after purchase, battery dies. I called Ashford and they said it is covered under warrantysince watch runs while on the shelf. They expected me to ship it back and pay for the insurance. AZ to RI, with $1200 insurance was over $70 and would take 2 weeks 1 way. Would still need to go out for battery and be pressurized. So I would be without my watch over 1 month, have spent half of my purchase just to have. Hatters replaced. I took to a local high end watch dealer, and $60 to have done in 2 weeks, The least Ashford can do is pay for the shipping both ways since the battery went out so quickly.

I posted my first review of Ashford 12/16/15, this is my second. You could see from the first post all was good. The watch was a Christmas gift for my gal. She didn't like the look on her wrist. I went to ashford web page and logged into their chat. I went through the return process with the agent and got a return authorization number from them. An email verification was sent to me after the chat was done. I mailed the watch back via insured USPS on 1/06/16. On 1/22/16 the full amount of my purchase was credited to my account. We are currently looking and will try again wit Ashford.

We've purchased four watches from Ashford. Two EDOX and two Bulova Accutrons. Wonderful watches. All of them were as advertised. The batteries on two had to be replaced as the ones in the watches were dead when we received them. Not holding that against them as I'd rather start off with a fresh battery than start wearing it and the watch stop working.

I've chatted online a few times and the CSR was knowledgeable and courteous.

We always look forward to Black Friday and Cyber Monday to catch great deals. We'll continue to buy as long as they continue to ship us great quality watches.

Update: 2-22-16.

I had an issue with one of the Edox watches. I called Ashford and explained the issue. They provided an RA# and I returned the watch. Two weeks later I had a replacement. The customer service agent was a bit guarded at first but after a few minutes of me explaining the steps that I had taken to evaluate the watch, she was extremely helpful. I've now purchased 7 watches from Ashford with no complaints.

Purchased 2 watches from these scheisters. Both arrived broken and completely worthless. Paid with paypal and they drug their heels providing a refund. Both were packed like they arrived- perfectly! Then when i went to dispute the refund process, they lied and said they never received the merchandise back. Complete morons!
I'll never purchase from these idiots again, obviously. YOU SHOULDN'T EITHER!

GO TO BERNARDWATCH.COM AND HAVE THE BEST EXPERIENCE BUYING REAL WATCHES!

I am an online shopper, and I love watches. I recently purchased a zenith watch from ashford.com and I cannot be any happier, in fact I I was stunned by the low price of this watch ( same watch was on jomashop, and authentic watches by $1800-$3300 more) ridiculous right? I know. Anyways, because of the low price even though it was 2 days before Black Friday I purchased it, well the watch got even cheaper on Black Friday by some $300 dollars, we'll I called customer service and Lisa answered the phone and she refunded me the $300 dollars without asking twice, I don't know about you but ashford.com has become my new favorite site to shop. I wish I knew this site sooner having shopped at jomashop and authenticwatches in the past I feel like I could've saved me some more but o well, now I know better. Thank you ashford, thank you Lisa.
P. S I am looking to buy another watch, I love these Baume et Mercier and they have the best prices out there.

To all that have posted their experiences with Ashford on this site, thank you. I was about to purchase two Movado watches for myself and my wife and on a whim decided to check the reputation of the company.

Based on the overwhelming negative customer experiences reported, I have opted to forego the purchase and take my business elsewhere. I would much prefer to spend the extra dollars for peace of mind and superior customer service than chase the deal of the century only to wind up with buyer remorse.

Again, thanks to you all for saving me from certain doom.

Regards