On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ASTOUCH Reviews Summary
Astouch Technology has garnered mixed reviews, reflecting a dichotomy in customer experiences. Positive feedback highlights the company's reliability, strong product quality, and commendable customer support, with many long-term clients expressing satisfaction with their cooperative relationships. However, significant concerns arise regarding service delays, issues with order fulfillment, and discrepancies in financial transactions, particularly related to refunds and additional charges. These negative experiences suggest a need for improved communication and transparency. Overall, while some customers advocate for Astouch as a dependable supplier, others caution potential clients to approach with vigilance.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
ASTOUCH sales team are quick reacted to customers' requirements, and very high efficiency, they can help you solve problems in a minute, very professional support; I highly recommend this company!
I has a very pleasant cooperation with ASTOUCH technology, i purchased 350pcs 22inch touch screen table from them, all working great! These tables brings great business to me. I really appreciate!
ASTOUCH is really a helpful company from my own experience, i met some clearance problems, although it's not their problem, they handle it very carefully and help a lot. It's very reliable supplier!
I worked with Astouch almost for 5 years. So far I highly think of Astouch a reliable business partner. During these 5 years relationship, they are always standing by our side to help us. I remembered one time, we are going to resell these pos to our customers but we were requested to give product covered warranty with 2 years. After I forward this problem to Astouch team, I got an email from their Managing director and got a agreement for warranty of 2 years without any cost increasing. I was surprised Astouch promised so because I got many many quotation from Chinese company with product warranty of 1 year only. Till warranty end now we totally trusted Astouch quality and Astouch team.
I'm very glad to cooperate with Astouch. Coz they are a reliable supplier whose products are value for money. They also provide many technical support for me. Five star for Astouch.
Outstanding ASTOUCH, TOP quality, first class, best service, less than 1% failure rate! Very happy with ASTOUCH and easy to communicate!
Great supplier in China@ astouch; Very nice people, top quality products, Give the best support to all my requirements, and help me to solve any kinds of technique problems, i have learnt a lot from ASTOUCH, and also highly recommend this company to you guys as your best supplier in china.
I have been interested in reading the comments below. I have a POS company in the USA and I also have unfortunately had dealings with Astouch Technology. The quality of their product was very poor. It cost me a lot of money. I would not recommend to anyone.
I have been cooperated with ASTOUCH since 2006, and they have very high efficiency, and reasonable after sale service, we have very nice cooperation, they gave biggest support to my business, I love ASTOUCH.
Thank you for your trust and support!
Do not pay them any money before you receive the goods. Astouch Technology in Shenzhen, China is a Fraud. I am posting this review because they provide fake invoices, get you to pay for goods then tell you 2 weeks later they can not delivery. They then offer other lower grade items but will not provide a refund.
This is a fake review made by an Australia company named Access POS Pty Ltd, www.accesspos.com.au
We send our POS touch monitors to them, and they didn't pay us, if our quality is not satisfy, why you refuse to send return our sample and ask refund,? We never refuse to refund, but we must receive our product first.
From the business
Interactive touch kiosk, digital signage, advertising player, touch table, multimedia advertising player, touch screen monitor, panel pc, POS touch terminal, interactive kiosk, interactive totem, lcd panel
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Digital Signs Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is a fake review by a company named Access POS Pty Ltd in Australia, who's a real liar and has already bankruptcy, they cheated our samples and say bad words to our company, if you said the quality is poor, you must have a proof instead of slander others with different names, what a shame!
All of reviews are written by one person, and in one day, April 26th, don't believe in it.