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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My experience with asurion has always been great. You can be confident to rely on them to take care of your device without any issues. Promises made, promises kept, that's who they are. They do not disappoint.
Top Service Very professional with compassion dry friendly My phone wasn't an easy job But he got it gi. I'm very grateful and thankful
I received my upgraded phone. I accidentally dropped it while getting out of my car. Super P. O. about having it cracked. I went to AT&T store. The AT&T rep from the store told me it was covered through Asurion. I submitted my claim using my cell phone number. The process was super easy and I'm happy it was a service I have.
The gentleman came to fix my screen super nice polite and understanding gentleman. Things went not as planned he told me my next steps took them and already have my new phone!
The hinge on the phone was broken, and I don't have any idea how it happened. The replacement was an exact match, and here the next day!
The process was seem less and the technician that came to my home was amazing. He was very friendly and walked me through the process then did the repair all right here at my home. It was a great experience and wonderful customer service.
One of our phones was having screen issues and Levi came to help. He identified the issue right away and was able to replace the screen quickly. The phone is working great now. He was really nice and informative of what the issue was. He was able to quickly fix the phone and have it back up a running.
Service was outstanding came quick and fast response and very mannered showed me what the process was and asked was I satisfied before returning my phone
I have had a great experience with getting my phone fixed by you guys. I had nothing but fast professional service from very nice employees. Thank you for making this as easy as possible for me
The technician Paris was extremely customer focused and very knowledgeable and stayed past closing time to fix my phone. I would like to recommend Asurion 9605 E WASHINGTON ST UNIT 3, INDIANAPOLIS as the place to go to get your problems dealt with in a fast and friendly fashion. Go Paris!
After shattering my cell phone screen I was prepared to jump through hoops and be sans phone until the repairs could be completed. I was completely blown away once I realized I could file a claim and make an appointment for the service van to COME TO MY HOME and make the repairs THE NEXT DAY! The service person was extremely friendly and professional. Within 30 minutes my phone was completely repaired and life was good. Nothing could have made this experience better.
I had an iphone 15 pro for about a year and it occasionally did strange things. It would not charge although it was on the charger. It would get really hot in my pocket. Sometimes it wouldn't respond, and I'd restart and things were fine. Annoying but... Then I cracked the screen. I submitted a claim and what should have been a 15 minute fix, took over 75 minutes. The tech worked hard, called people but the phone would not calibrate a new screen. Then I told him it did behave strangely at times. He told me to resubmit a claim and with no hassle, Asurion sent a replacement phone. I am so happy!
Technician was courteous and competent. Replaced broken iPhone screen and cleaned speakers of dust and dirt in less than 1/2 hour - Amazing 🤩 Phone better than new!
Zak was perfessional and personable. Had create communication through out the day prior to up to the appointment. Had high recommendations for my needs. 100% recommend. Zak gave top tock customer service experience
My tech was early, knew exactly what he was doing and got right to it all the while being personable and friendly. Excellent service, give him a raise!
Great customer service with the return process and replacement of damaged phone. Their cistomer service was great with setting up the new phone also.
Fast and easy B. S free Worth Your money! Had asurion for 9years 5 Months and counting I have never been with no phone thank to asurion next day shipping. Love you asurion!
I've had the best experience with Asurion whenever I had to use it. The service is amazing, very easy to manage, reliable service with no issues whatsoever. With just a few steps, I had my new phone under 24 hours. Highly recommended, 10 stars across the board for me.
Whenever I get a new phone they always ask if I want the phone protected... I always said no... but this last year lots was happening so I said YES. I am so glad I did... will say yes in all future purchases! 💞
The staff are friendly and knowledgeable. They informed of additional services that were available to me. Awesome customer service!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members