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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Once I knew what the procedure, it was so simple to follow all the steps.
Extremely happy with results
Really fast service at the comfort of my house really fast work and great communication with customers 💯
My husband had trouble with his phone. Called Asurion and they sent a new phone. Received it in two days at no cost to him. He would recommend this service highly.
My broken phone was fixed in no time! Very helpful staff in helping me to do my part in the repair.
Easy to file a claim, select a location, drop off my phone and was done in 2 & 1/2 hours. Thank you for straight forward and easy service!
Cracked my screen yesterday, filed a claim this morning and Asurion sent a tech to my house to fix it this afternoon. Couldn't ask for a quicker response or a better experience!
I submitted my claim on Monday, received shipping info the next day, and received my updated (2024) BRAND NEW replacement device, the day after. I highly recommend.
Screen just stopped working on my 14 pro max, not cracked or damaged but iphones are known for this or battery issues, tech was friendly and knowledgable fixed my phone in under an hr.
Ross is awesome and was super helpful and informed of all of my available options. Answered every question I had with such a great attitude, and yes I did have a lot of questions.
My phone was getting a black screen when I opened the inner display. I use it for business, and I was worried that I would have to delay the whole week, but the replacement was here next day. Love the service great work all involved.
The store did incredible! They welcomed me with a nice smile and some super funny jokes, then fixed my phone in 2 hours and i got it back and they went above and beyond! So thankful!
Had my phone fixed within an hour. The ladies at the front were so nice & delivered great customer service, even when I was asking 100 and 1 questions, lol. Thank you Cassandra & team at the kapolei location (:
The customer service representatives were amazing. And they always made me feel at ease and show a complete willingness to help resolve my issue.
I wish I just saved my other review it was way more detailed but this service was a life saver because I dropped my phone after 2 weeks of getting it and thank God they are good at what they do because it was making me crazy I cracked my screen. They came early and very knowledgeable person doing the repair and because of the Logo on the truck people actually asked how to get their phone fixed as well hand's down extremely happy at the service that I received and as I said in my other survey I did I really wish Verizon had customer service like this company because they have the worst customer service you can get in the world I mean horrible you talk to them through chatting good luck getting someone on the phone it doesn't happen but this company called last week and told me everything and texted me when they would be here and when they were outside to fix the phone excellent hopefully Verizon reads this since the insurance is through them.
I had the best experience they got me in quick had my phone done within less than 10 mins best of the best! Well trusted!
First time that had to replace a phone. The representative made the experience easy. He was very professional, patient, and friendly. Rem
They came to my house relatively close to the time scheduled and quickly repaired my phone in the van and then gave it back to me.
Muhammad has been the one responsible for my three prior phone purchases. He is totally thorough, making sure that I walked out of the store with all my former data transferred to my new phone. He learned that we had a connection, for he listens to the same radio station that I'm the overnight jazz host at. He was excited about that, as was I. He is a professional and will advance with his expertise.
Filed my claim on a Saturday and took the phone in on Monday and 2 hours later the phone was fixed. All of the workers did an exceptional job from start to finish.
Man I can not complain work on the phone is top 10 work... and the customer service was top 10 didn't have any problems. In my larry june voice... Good job guys...
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members