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AsusReviews 105

2.2

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Asus Reviews Summary

Asus has a rating of 2.2 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Asus most frequently mention and customer service. Asus ranks 183rd among Laptops sites.

service
29
value
30
shipping
24
returns
21
quality
28

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Colombia
2 reviews
0 helpful votes
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Best gaming parts
May 21, 2019

Asus has very good parts for pc, they are excellent I recommend if you want your pc to be powerful and efficient

Date of experience: May 19, 2019
Philippines
2 reviews
1 helpful vote
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I am very much happy with my asus laptop. I prefer you choose this brand and will not be disappointed

Date of experience: May 11, 2019
VE
2 reviews
1 helpful vote
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Asus por lo general es muy buen equipo rapido y ligero en mi experiencia es mejor equipo para los que les gustan los juegos en linea ya que su procesador grifo es mas potente y rapido

Date of experience: May 7, 2019
California
2 reviews
4 helpful votes
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I use this notebook for my work for about 2 years, it is generally ok but sometimes it becomes slow, I guess 8 GB of RAM is not enough, keyboard lightning stopped working, paint near touch-pad went off.

Date of experience: April 15, 2019
Canada
2 reviews
2 helpful votes
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Nice laptop
December 19, 2018

I like all of the models of asus laptops. I have had 4 of them. All of them are expensive at all and they are too fast for their price. At the moment i use X541 model. It coasts only 300$ but i can either play or do my homework on it.

Date of experience: December 19, 2018
Poland
2 reviews
2 helpful votes
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Quite reliable
November 9, 2018

I've had an Asus laptop for a while and it has survived a lot. Mainly lots of gaming, going to college and random lan parties. I trust this brand a lot and will continue buying their products.

Date of experience: November 6, 2018
GB
3 reviews
16 helpful votes
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Asus was my very first laptop. It broke down after 2 months and could not be returned. I had to travel a long way to the service center and ended up replacing the harddrive. After that it was just a downward spiral. Constant freezing - 2 times on a good day, 8-10 times on a bad day. I was stuck with that crappy laptop for two years because I was a poor college student back then. As soon as I got money I immediately switched to Lenovo (10/10 wise choice) and swore to myself I will never, ever buy Asus again, and I advise all my friends to stay away from it.

Date of experience: July 2, 2018
GB
2 reviews
17 helpful votes
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I have an Asus x541UA laptop. After an upgrade of windows 10 the touchpad stopped working. I informed Asus of this and their reply was to reset to factory settings, this I did which took me back to windows 8.1.
After again installing Win 10 the touchpad stopped working. When posting online I found that lots of people had the same issue which could not be resolved. I again informed Asus and their reply this time as the warranty had expired was to send it to them for repair at an Exorbitant price, this I declined. The drivers on their site do not work and it seems they do not seem want to produce a driver that will resolve this issue.
I am now in the process of finding a laptop from a good manufacturer and this on is going in the bin. My advice STAY AWAY FROM ASUS.
A shame sitejabber don't let you do a minue rating.

Date of experience: June 18, 2018
Pennsylvania
13 reviews
103 helpful votes
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I had an issue with the last laptop I had years back which wasn't that bad, unlike the newer models they are making. Bought a pricey 17 inch screen gaming laptop. Which not even a year later had wifi connection problems due to it's faulty wifi card in it. It's what I bought from the Bestbuy by this company. Just like with MSI their computers are just as faulty. Especially due to the experience I had with Bestbuy. I will not buy from Asus brand computers ever again sticking with Dell next time.

Date of experience: June 2, 2018
India
6 reviews
21 helpful votes
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I selected Asus Laptop for its sturdy body. Best price and quality(features). Their after sale services are also good, especially I got changed speakers and DVD drive...

Only difficulty I face is with caps lock that I dont have indication its on. A555L

Date of experience: March 4, 2018
Australia
3 reviews
6 helpful votes
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Bought a laptop manufactured by them a few years ago. One day a large number of bad pixels appeared on the screen so I called them and they send over a DHL deliverman right to my house. After 2 weeks he came back with a fixed laptop. Thats what I call a professional customer care!

Date of experience: February 21, 2018
Mexico
7 reviews
1 helpful vote
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La amo
November 11, 2017

Quiero que me manden una computadora para realizar un unboxing por favor respondanme tambien ustedes podran generar ventas yo pondre el la descripcion del video el link del produxto

Date of experience: November 11, 2017
India
5 reviews
7 helpful votes
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Got the Chromebook and have spent a few days exploring it. I have to say, I am VERY impressed.

It's a delight to use, as well as being an object of technical beauty. The touch screen is a real bonus as a lot of interaction is ideally suited to it. Battery life is excellent, running close to 12 hours.

The keyboard is easy to use; I don't find myself searching for keys or pressing the wrong ones. The convenience of the Chromebook special keys (where function keys would normally be) really makes things very easy. So easy, in fact, I wonder whether this kind of functionality might be a good thing on regular laptops.

Date of experience: October 23, 2017
France
1 review
0 helpful votes
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Solid 5 stars
September 25, 2017

Great long-lasting and really reliable parts! As in the previous review - everything is just top-notch, I also hope they issue a good smartphone, as those are surely the weak spot for now.

Date of experience: September 24, 2017
New York
2 reviews
1 helpful vote
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They know their craft
August 17, 2017

All my laptops are made by ASUS. And for more than 10 years of using it I have never had no reason to complain. Smooth and efficient work. I really want to see a decent smartphone from them

Date of experience: August 17, 2017
Finland
4 reviews
10 helpful votes
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Zenfone 3 Deluxe
August 7, 2017

I just buy Zenfone 3 Deluxe and its awesome. Great features and fast speed make it better then other smartphones. Thank Asus

Date of experience: August 7, 2017
TZ
10 reviews
22 helpful votes
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As I travel a lot and work on my computer for hours of each day I decided to treat myself to a very expensive super light computer. I bought the latest ASUS for just under 1700Euros - which is the most I've ever spent on a computer. It looks great and is very light but I am incredibly disappointed with it. None of the short cut keys work - even after following the online advice; it takes ages to load even my word documents - and when it does I find myself typing for 10 seconds before anything appears on the screen. I asked the company to take it back and give me one that worked but all they offered was to send it for a service - it is BRAND new! And I live in Tanzania and cost a small fortune for me so NO I don't want it serviced!... Save your money or buy from a brand that is reliable. I decided to try this company as I don't like that Apple own the market but you know what? I am so sorry I didn't buy an Apple. In all my years I've owned computers from many different companies but I've never had one that didn't work out of the box and have always been excited to own the next new one. This one is such a disappointment and irritating cause I'm stuck with it for the next few years... and the after sales is pointless. Take my advice and look elsewhere! High end computer my $#*!!

Date of experience: July 18, 2017
California
10 reviews
19 helpful votes
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Best PC manufacturer for now. All my 6 PCs were from ASUS and for sure next one will be ASUS too! I recommend them to everyone!

Date of experience: July 13, 2017
Poland
4 reviews
2 helpful votes
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Solid and inexpensive products. Friendly customer care. I prefer to buy stuff manufactured by them over other suppliers - never had any problems with the warranty or product shipping.

Date of experience: June 12, 2017
Germany
3 reviews
1 helpful vote
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You can rely
June 7, 2017

Definitely reliable products, the pc which is half made up of the Asus parts is still alive after 4 years of active usage much on the top frequencies. The laptops are quite reliable too, I got 2 of those and lately had to change one for the new version though still the old one is working perfectly, just hard for me to upgrade the laptop with new parts.

Date of experience: June 7, 2017