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Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
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Good value and very easy to setup. The product arrived promptly and was exactly as described.
The Isla kitchen is so so cute. My 2 granddaughters just love making meals with play dough and Kinetic sand. The directions for construction were very good. The only problem was the pin prick sixes holes and cylindrical small parts to attach the rack in the oven section… I gave up and pushed in pins for cork boards instead. These could be included already in the place, which would have helped the time and effort.
Delivery information should be provided when purchasing item.
The products are great. And the processing of my order and delivery were fast. Thank you so much
Very happy with the Gym that I ordered. Thanks Costway
Shipping was quick and they followed my directions perfectly. I was surprised at the quality of the desk for the price, better quality than IKEA or Kmart!
My dog found steps really narrow to use but this ramp/steps are great. The curve on the front of the steps, the soft foam under paw, he loves it. Runs up and down with ease.
Reliable prices and quality hitting mat for iron clubs and driver.
Having never done business with Costway, I was a little bit suspect, so we only ordered a couple of the items we needed. The Adirondack chairs and table arrived in a reasonable amount of time. I was provided with tracking so I could keep up with the shipment. The packages arrived in good condition. The chairs were flat packed but we were able to easily put them together. We feel that the quality is good and we plan to order more. We were very happy with our experience.
The table was easy to assemble, good instructions and looks great. The delivery was in good time however it was left near the bins, not next to our apartment door. If for some reason it had not been noticed that day, the bins guy might have even dumped it. Not a safe place to put a new package at all. I'd be telling the delivery driver to never do this again. Product itself was great.
No issues with order at all but delivery service was poor. They didnt even remove the goods from the delivery pallet and left me with a pallet to get rid of. For this reason i would not order any large items from the company again. Have received similar deliveries from other companies and they certainly do not leave their pallets behind for the customer to fet rid of
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
The cabinets were really nice. I found them easy to assemble. Costway did contact to ensure I'd receive d my delivery, however, it was a bit of an inconvenience that the 2 packages were delivered on different days despite being shipped off at the same time. Other than that - easy transaction and happy overall.
I found it very easy to order. Arrived a week later. When it wad delivered, the gentleman was happy helpful and curious. I'm very happy with my beautiful kitchen Island. Thank you.
Easy, great communication and fast postage. Great product. We are going to have alot of fun
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.